Operational Maturity A Coming of Age for IT

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Presented by

Kim Zupancic Senior Product Marketing Manager, GoTo Resolve

About this talk

Ongoing uncertainties (and dare we say unprecedented times) have had a considerable impact on small and medium-sized businesses. To overcome adversity and build sustainable operations, IT leaders need to think beyond crisis management and develop long-term, growth-oriented processes. Understanding your IT team’s level of operational maturity is a first step toward advancing help-desk performance and maximising companywide potential. Join this session as we discuss the various levels of operational maturity, and how individual IT management decisions, processes, and actions compare against top-performing SMB strategies. We’ll close out the conversation by exploring how businesses can shift their IT infrastructure from reactive or proactive, to managed and optimised. Topics we’ll cover include: - Levels of operational maturity - Must-haves for scaling businesses - The value of integrative IT - How GoTo supports SMB leaders
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GoTo’s flexible-work software — including GoTo Connect, GoTo Resolve, Rescue, Central, and more — is built for small and midsize business IT departments, but powerful enough for the enterprise. GoTo software is designed to support end-users’ unified communications & collaboration (UCC) and IT management & support needs, and nearly 800K customers contribute to the more than 1 billion people joining meetings, classes, and webinars through GoTo’s UCC products, and half a billion connections on the company’s remote access and support tools. By building its secure, easy-to-use software, GoTo is committed to ensuring the time at work is well spent so that time outside of work is better spent. With over 3,000 global employees and over $1 billion in annual revenue, the remote-centric company’s physical headquarters is in Boston, Massachusetts, with additional offices and thousands of home offices in North America, South America, Europe, Asia, Australia, and beyond.