GoTo’s flexible-work software — including GoTo Connect, GoTo Resolve, Rescue, Central, and more — is built for small and midsize business IT departments, but powerful enough for the enterprise. GoTo software is designed to support end-users’ unified communications & collaboration (UCC) and IT management & support needs, and nearly 800K customers contribute to the more than 1 billion people joining meetings, classes, and webinars through GoTo’s UCC products, and half a billion connections on the company’s remote access and support tools. By building its secure, easy-to-use software, GoTo is committed to ensuring the time at work is well spent so that time outside of work is better spent. With over 3,000 global employees and over $1 billion in annual revenue, the remote-centric company’s physical headquarters is in Boston, Massachusetts, with additional offices and thousands of home offices in North America, South America, Europe, Asia, Australia, and India

Still relying on phone calls for customer support? It's time to evolve! Learn how visual learning can transform your customer service and enhance every interaction, especially for millennials and visual learners.

Key Takeaways:

• Inclusive Support: Enhance satisfaction by catering to visual learners.
• Live Collaboration: Use video support to see problems through your customers' eyes.
• Team Adaptation: Equip your team with future-ready support skills.

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About the Speakers:

Adrian Swinscoe - Customer Experience Advisor 
A CX thought leader and visionary, Adrian is a best-selling author and Forbes contributor. With over 25 years of experience, he's worked with clients like Adobe, Apple, and KFC. Adrian's books include How to Wow and Punk CX.

Jen Brown - Senior Director of Marketing at GoTo
Jen is an expert in B2B technology marketing with over 20 years of experience. She is passionate about diversity and inclusion, advocating for more women in STEM to bridge the industry's gender gap.

Unlock the Power of Visual Learning in Customer Support

Over half of IT workers feel overwhelmed by the amount of tasks they have to do in a day. In fact, research has found the average IT agent only has the capacity to support 85% of the tickets they receive. That’s why leaders are turning to Artificial Intelligence to support the next evolution of the modern helpdesk.

After surveying an international cohort of IT decision-makers, GoTo and OnePoll found that nearly all respondents consider AI beneficial for work, with 94% willing to delegate tasks to AI to reclaim time for more complex IT initiatives.
Join GoTo thought leaders for this on-demand webinar presentation as we discuss:

First-party research on AI trends for IT teams
Important implications for agents using AI
How (and where) to begin using AI-assisted solutions

By the Numbers: How AI Eases IT Overwhelm

Artificial intelligence (AI) is transforming the way we live and work. But why is AI so important in the context of IT support, who exactly does AI assist, and how will AI augment the day-to-day operations of the modern service desk?   

Join our product leaders as they discuss the ins and outs of AI, how GoTo is embracing emerging technology with new AI-powered features, and what’s to come for our IT management and support solutions, featuring an inside look at our AI roadmap. 

During this session, we’ll explore: 
- The impact of AI on IT teams 
- How to make the most of today’s AI-assisted tools 
- AI features coming soon for GoTo Resolve

AI for IT: A Look at the GoTo Resolve Roadmap

Businesses worldwide are exploring the potential of AI to fulfil its promise of enhancing customer relationships, boosting productivity, increasing sales, and transforming business models. Join our interactive panel session to explore how AI is reshaping business communications as we know it.

From AI-driven experiences to advanced assistance tools, our expert panel will address these topics and respond to your questions in a live Q&A. Don’t miss the opportunity to maximize the impact of your customer conversations with insights from our panellists.

In this webinar, we’ll discuss:
- How AI is reshaping customer relationships
- Practical use cases and quick wins to benefit from AI today
- Opportunities to scale without sacrificing performance or CX
- Top concerns around ethical use, security, and compliance

How AI is reshaping business communications

Learn why your business needs a purpose-built remote support tool

Limitations of using collaboration tools for remote support!

Microsoft Teams has seen explosive growth over the last few years. And with growth comes opportunity. Alongside GoTo’s current voice-only and Connector offerings, our new Phone App blends seamlessly into the Microsoft Teams environment – providing you with a host of new features within a familiar experience.

In this webinar, we’ll share how:
-You can enhance the telephony experience in your Teams environment
-To easily manage all your tools with GoTo and Microsoft Teams
-Harnessing insights and integrations can drive your business growth

Supercharge Your Microsoft Teams Experience with GoTo Connect

Cyberthreats are relentless and ready to pounce on any vulnerability. In this upcoming webinar, GoTo’s Chief Information Security Officer Attila Torok breaks down cybersecurity into three simple to understand parts to help security and IT leaders think about how to tackle security holistically at your company. 

Learn about the 3-part plan to cybersecurity success, including: 

-Assessing the state of security: What you should be paying attention to 
-Breaking the vacuum: Applying a structured, customer-led, productized approach to security 
-Ongoing measurement and adjustments: How to leverage a Predictive Security Model

Tackling IT Security at Your Company: A 3-Part Plan

Hear from our featured speaker, Forrester analyst  Will McKeon White,  who will join us to discuss: 
Service Industry Trends 
The importance & impact of support technologies 
The real world results and ROI that Rescue’s technical remote support capabilities has on businesses

Beyond ROI - Uncovering the total Impact of your Support Tools

10 LogMein Rescue Features You Need to Use to Secure Your Organisation

Stop Sacrificing IT Security

You don’t need to be a large organisation to benefit from a mobile device management (MDM) solution. Businesses of all sizes rely on smartphones, tablets, laptops & more for various types of work, whether in the office, on the go or remotely. With an MDM solution, companies can easily track, manage, and secure endpoints from a central location. Join us and gain expert advice on how GoTo Resolve MDM can provide simple, secure, and flexible support and management of all devices necessary to run your modern workplace.

In this webinar, we’ll explore: 
✔ An overview of mobile device management
✔ Why MDM is a must for IT departments
✔ Main benefits & efficiencies
✔ Getting started with GoTo’s new MDM solution

Migrating to Modern IT with Mobile Device Management (MDM)

Ongoing uncertainties (and dare we say unprecedented times) have had a considerable impact on small and medium-sized businesses. To overcome adversity and build sustainable operations, IT leaders need to think beyond crisis management and develop long-term, growth-oriented processes.

Understanding your IT team’s level of operational maturity is a first step toward advancing help-desk performance and maximising companywide potential. Join this session as we discuss the various levels of operational maturity, and how individual IT management decisions, processes, and actions compare against top-performing SMB strategies.

We’ll close out the conversation by exploring how businesses can shift their IT infrastructure from reactive or proactive, to managed and optimised.

Topics we’ll cover include:
- Levels of operational maturity
- Must-haves for scaling businesses
- The value of integrative IT
- How GoTo supports SMB leaders

Operational Maturity A Coming of Age for IT

With the arrival of 2023, keeping customers and employees happy throughout the new year is top of mind for many of us. If this sounds like you, the research we conducted with Frost & Sullivan could offer insights that could help your business kick off the new year strong. 

Join this episode to hear actionable insights from GoTo, Frost & Sullivan, and industry leaders on how to lead your business through uncertainties while keeping employees and customers happy.

Economic Headwinds Webinar Episode 1

With the arrival of 2023, keeping customers and employees happy throughout the new year is top of mind for many of us. If this sounds like you, the research we conducted with Frost & Sullivan could offer insights that could help your business kick off the new year strong. 

Join the 3rd episode in this series to explore ways to future-proof your business for the next great disruption.

Economic Headwinds Webinar Episode 3

Economic Headwinds Webinar Episode 2

With the arrival of 2023, keeping customers and employees happy throughout the new year is top of mind for many of us. If this sounds like you, the research we conducted with Frost & Sullivan could offer insights that could help your business kick off the new year strong. 

Watch this episode to get a glimpse into GoTo’s experience supporting business leaders as they set themselves up for success.

Economic Headwinds Webinar Episode 4

Trusted by millions, Rescue was built to deliver flexible and reliable remote support that saves time, money and boosts efficiency across your company. 

During this session, we will take a comprehensive look at Rescue, our enterprise-grade reactive remote support solution that currently holds as number one across the remote support industry.

Join our coffee demo with your favourite cuppa to learn more about our product solution, as well as to go through a variety of connection methods and view the admin console (permission, password policy, SSO and report).

Rescue Coffee Demo

Synopsis:
- How do remote support tools impact overall business productivity and efficiency? 
- Which KPIs should businesses focus on to measure support success? 
- What are the primary security concerns to support employees or customers remotely, and how can organisations effectively mitigate risk? 
- How is the concept of zero trust implemented in remote support operations? 
- How does remote support fit into an organisation’s overall support Tech stack? 
- How have successful integrations positively influenced business impact?
 
Speakers:
- Kelvin Wetherill, CEO and Founder, Supportwave
- Csaba Jaromi, Director, Solutions Consulting, GoTo (formerly LogMeIn) 
- Paul Carolan, VP, Sales EMEA, GoTo (formerly LogMeIn)
- Moderated by: Jen Brown, Senior Director, International Marketing, GoTo (formerly LogMeIn)

Maximising Business Outcomes with Remote Support

Productivity

Security

Integration

Remote Support

Zero Trust

Cyber Security

Risk Mitigation

Support

Business Case

Remote Work

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Maximising Business Outcomes with Remote Support

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About this talk

GoTo- APAC