Your users harbor high expectations when encountering your chatbots, expecting accurate answers, seamless user experience across all channels, high security standards, and fast responses under high workloads.
This reality is a lot to ask; so how can you determine if your chatbots are up to the task?
Evaluate the benefits of chatbot test automation, to lighten the load and improve CX, by joining this webinar session. You’ll learn:
• How to get started with automated chatbot testing
• Why it’s important to maintain quality assurance throughout the chatbot lifecycle
• What tools, techniques, and metrics to include in your testing strategy
• How to improve the quality of your NLP model by testing.