Name: 5 Best Practices for Migrating your Contact Centre to the Cloud
Start: 2022-12-01T10:00:00Z
End: 2022-12-01T10:59:26.000Z
Location: BrightTALK
Rating: 0

The award-winning Cyara Automated CX Assurance Platform enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.


Moving contact centers to the cloud is a topic on the table in boardrooms around the world. One of the key benefits tipping the scales when deciding to embrace a CCaaS platform is the availability of conversational AI to power self-service solutions. Unsurprisingly, organizations that employ conversational AI see a 3.5-fold increase in customer satisfaction rates.

How can you unlock the potential of Conversational AI as you move to the cloud?

Join Cyara’s Product Evangelist and Cloud Expert, Andriy Zakharchenko and Senior Director of Digital and Chatbot Expert, Christoph Börner for a 30 minute webinar to:

Introduce the modern cloud-based contact center
Explore the key decisions you face as you prepare for new Conversational AI-driven customer journeys
Walk through the conversational AI development lifecycle.
This session will help you embrace the jump to the cloud and deploy conversational AI with confidence while up-levelling your customer experience.

The Two Pillars of Modern Contact Centers-Cloud & Conversational AI

Watch this webinar with Salesforce and gain invaluable real-world insights into the benefits of phone number testing. Co-hosted by David Conway, Lead Systems Engineer at Salesforce and Ola Budak, Spearline Product Manager at Cyara, this 45-minute session takes you through Salesforce's phone number testing experience.

#contactcenter #continuoustesting #cxassuranceplatform #testautomation

The Power of Phone Number Testing-How Salesforce Optimizes Customer Connections

Contact centers are modernizing on the cloud to deliver better customer experiences. To ensure contact centers are poised to deliver on this next generation modernization, Cyara and AWS are partnering to deliver solutions that will help contact centers do more with less for their customer experience.

Presenters: 
Shalima Shalbhal - Amazon Strategic partnerships and alliance leader - AWS
Eric von Paternos - Global Channel and Alliance  leader - Cyara

3 Ways You Can Do More with Less for Your CX

Cyara recently commissioned Forrester Consulting to conduct a study exploring what 1554 global consumers think about their recent chatbot interactions. Participants confirmed that they want to use chatbots, but overall, they rated their most recent chatbot experiences an average of 6.4 out of 10 (a D grade).

This webinar goes through the survey findings and unpacks:

What customers want from a chatbot
The limitations of chatbots and what that can mean for your brand, your customer satisfaction and your bottom line
Advice and guidance about how to build a better chatbot experience
 

Whether you already have a chatbot or if you are just getting ready to launch one, this webinar will give you valuable insight about how to make sure that your chatbot always earns an A+.

What do Customers Think of Your Chatbot? A Deep Dive into our Forresters Report.

This on-demand webinar covers setting your contact centre cloud migration up for success. It will help you understand the challenges you may face as part of your migration and gives tips and tricks to help you get ahead of common pitfalls.

Key Considerations for your Contact Centre Cloud Migration

Featuring Forrester and some of their research in assuring quality in the face of rapid change.

The changing role of CX testing in digital transformation

We look at todays "uncertain challenging times and the new normal", why cloud for the contact centre, some cautions and ways to migrate to the cloud.

Why Moving to the Cloud is more Important than Ever

Listen to how Assurance a fortune 500 provider in risk management and insurance solution moved to automated testing.

CX Assurance Chronicles making the move from manual to automated testing.

Innovation is the key to ensuring business needs AND consumer expectations are always being met, even as they evolve. And being able to innovate at a pace that allows you to stay ahead of your competition while pleasing your customers is one of the most important differentiators a company has today.  By automating the creation and execution of a CX assurance test suite, Cyara helps organizations just like yours deliver innovation at the speed you need to meet business and customer demand, without the risks traditionally associated with moving faster. 

This ensures that you can deliver the quality customer journeys your business requires at a speed that’s necessary to stay ahead of your competitors.

Innovate Faster to meet Customer Expectations

In this short video, learn how to minimize GDPR compliance and security risks by leveraging Cyara Botium, the only end-to-end, automated chatbot testing and monitoring solution that provides value in every stage of the chatbot development lifecycle.

Minimize GDPR Compliance and Security Risks with Chatbot Testing

McIntosh & Associates, one of the leading call center consulting firms, joins Kelly Zunker from Cyara to explore ways to successfully navigate some of the most sophisticated issues facing today’s contact centers, including managing at-home agents to ensure a quality customer experience.

Navigating the New Normal for Call Centers

Maximise Value by Leveraging End-to-end Automated Chatbot Testing

In this webinar we will show you how to use Perfecto with Botium Box to test your Voice bot E2E. Botium addresses the need for End to End Testing by taking away the burden shared by all Selenium and Appium test automation projects, while Perfecto is the only cloud provider that enables access for voice testing as well as for text-based tests.

Winning Test Strategy for Chatbots and Voice Assistants

Your users harbor high expectations when encountering your chatbots, expecting accurate answers, seamless user experience across all channels, high security standards, and fast responses under high workloads. 

This reality is a lot to ask; so how can you determine if your chatbots are up to the task?

Evaluate the benefits of chatbot test automation, to lighten the load and improve CX, by joining this webinar session. You’ll learn:
• How to get started with automated chatbot testing
• Why it’s important to maintain quality assurance throughout the chatbot lifecycle
• What tools, techniques, and metrics to include in your testing strategy
• How to improve the quality of your NLP model by testing.

Chatbot Testing Automation: Top Tools, Techniques, and Metrics

This webinar explores cloud centre trends, what's driving adoption, 5 best practices in contact centre migration and how to ensure success

5 Best Practices for Migrating your Contact Centre to the Cloud

Cloud Migration

Customer Experience

Chatbots

contact centre

Digital Transformation

Customer Journey

stress testing

Load Testing

Self Service IT

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Customer Success

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5 Best Practices for Migrating your Contact Centre to the Cloud

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