What do Customers Think of Your Chatbot? A Deep Dive into our Forresters Report.

Presented by

Our Cyara Chatbot Experts Kelly Zunker and Nikolett Török, Host is Lindsay Pankotsch.

About this talk

Cyara recently commissioned Forrester Consulting to conduct a study exploring what 1554 global consumers think about their recent chatbot interactions. Participants confirmed that they want to use chatbots, but overall, they rated their most recent chatbot experiences an average of 6.4 out of 10 (a D grade). This webinar goes through the survey findings and unpacks: What customers want from a chatbot The limitations of chatbots and what that can mean for your brand, your customer satisfaction and your bottom line Advice and guidance about how to build a better chatbot experience Whether you already have a chatbot or if you are just getting ready to launch one, this webinar will give you valuable insight about how to make sure that your chatbot always earns an A+.
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The award-winning Cyara Automated CX Assurance Platform enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.