The Two Pillars of Modern Contact Centers-Cloud & Conversational AI
Cloud Expert, Andriy Zakharchenko and Senior Director of Digital and Chatbot Expert, Christoph Börner
About this talk
Moving contact centers to the cloud is a topic on the table in boardrooms around the world. One of the key benefits tipping the scales when deciding to embrace a CCaaS platform is the availability of conversational AI to power self-service solutions. Unsurprisingly, organizations that employ conversational AI see a 3.5-fold increase in customer satisfaction rates.
How can you unlock the potential of Conversational AI as you move to the cloud?
Join Cyara’s Product Evangelist and Cloud Expert, Andriy Zakharchenko and Senior Director of Digital and Chatbot Expert, Christoph Börner for a 30 minute webinar to:
Introduce the modern cloud-based contact center
Explore the key decisions you face as you prepare for new Conversational AI-driven customer journeys
Walk through the conversational AI development lifecycle.
This session will help you embrace the jump to the cloud and deploy conversational AI with confidence while up-levelling your customer experience.
The award-winning Cyara Automated CX Assurance Platform enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.