Conversations Created: Generative AI's Role in Tomorrow's Dialogues

Presented by

Sarah Rojewski (Telefónica Germany), Christoph Börner ( Cyara), and Joël Plazzotta (

About this talk

In a world where technology is rapidly evolving, the fusion of conversational and generative AI is shaping a new horizon for businesses and consumers alike. This exciting subject is the topic of this groundbreaking webinar that brings together the expertise of Sarah Rojewski (Manager of A.I. & Automation at Telefónica Germany), Christoph Börner (Senior Director Digital Cyara / CEO & Founder Botium), and Joël Plazzotta (Account Exec. EMEA & LATAM at What to Expect: Telefónica's Vision: Discover how a global telecommunications giant envisions the role of generative AI in reshaping customer interactions and services in the telecommunication sector and beyond. Challenges & Triumphs: While the promise of generative AI is immense, it isn't without its challenges. From ethical considerations to technical hurdles, our panel will shed light on the roadblocks and how they are being addressed. The Road Ahead: Explore the potential future applications and evolutions of Generative Conversational AI. What does the next decade hold, and how can businesses prepare and adapt? Join us for an enlightening session as we demystify the confluence of generative and conversational AI. Whether you're at the helm of a business, a tech aficionado, or simply curious about the future of dialogues, this webinar promises to offer a glimpse into a world where conversations are not just responded to but created.
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The award-winning Cyara Automated CX Assurance Platform enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.