Digging for gold in the mountain of data: In Conversation with GemSeek

Presented by

Phil Durand - Senior Consultant, Forsta; Morgan Evans - Managing Director, GemSeek

About this talk

Over 80% of your customers don’t respond to traditional surveys. Yet when the right customer outreach strategies are used, customers are enthusiastic to talk about brands they love. How can CX leaders bridge the gap to support the business and ultimately deliver exceptional experiences? Join Forsta and GemSeek to learn how data and smart algorithms can be used to surface human-centered insights for exceptional experiences. Key takeaways: Using data science to better understand your customers Detecting customer at risk Increasing closed-the-loop Making smart algorithm technology a success for your organization

Related topics:

More from this channel

Upcoming talks (2)
On-demand talks (18)
Subscribers (683)
Forsta powers the HX (Human Experience) platform that breaks down the silos between customer experience (CX) employee experience (EX), and market research. Our technology helps you get closer to your people to fully understand their experiences, really see who they are, better respond to their needs, and build genuine lasting relationships with them. We’re here to help inform and inspire all that you do to understand your humans. With us, you can gather, analyze, visualize, and act on the data and insights your customers and employees generate. We promote best practices, examine industry trends, discuss industry controversies and challenges, and above all, help you get to know the humans in your business.