Exceeding Customer Expecations in a Post-Pandemic World
Marylin Montoya, VP of Marketing at AB Tasty and Thomas Husson, VP Principal Analyst at Forrester Research
About this talk
With the world changing so quickly due to the COVID-19 virus, companies continue to struggle to find their "new normal" and meet the expectations of consumers due the adverse affects of lockdowns and supply-chain issues. In this webinar, we discuss how to meet the new challenge of not only meeting, but exceeding, customer expectations in the e-commerce and retail world now and in the future.