Digital Experience Analytics: Your Secret to Fighting Fraud

Presented by

Keith Darter, Regional VP, Banking & Financial Services, Glassbox & Evan Ringer, Team Lead Business Insights, Glassbox

About this talk

Although digital banking has seen an increase in total adoption year over year, this comes with its own challenge: digital fraud. According to a recent study by LexisNexis, online banking accounted for 33% of the U.S. banks’ fraud in 2021. Join Glassbox’s 30 minute webinar to learn how digital experience analytics helps financial institutions mitigate and investigate fraud. We’ll discuss: -Best practices for collaboration across teams to proactively monitor fraudulent activities -The importance of digital experience analytics in fraud investigation by having a view into every digital interaction -How observability helps you to proactively predict and prevent fraudulent activities

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Glassbox empowers organizations to create frictionless digital journeys for their customers. Our digital experience analytics platform works in real time across mobile apps and the web to accelerate loyalty and growth. Watch our webinars and videos to learn how you can use Digital Experience analytics to help achieve your metrics and KPIs.