Unlocking the Voice of the Silent Customer

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Presented by

Gabe Smith, CCXP, CXPA & Hadar Radzinski, Product Marketing Manager, Glassbox

About this talk

VoC is an integral part of a good CX strategy, but how can CX pros more effectively unlock the voices of those who don't share feedback? Join CXPA's Gabe Smith, CCXP, as he welcomes Hadar Radzinski from Glassbox to discuss how CX professionals can surface the voice of the silent to improve issue resolution and identify growth opportunities that propel CX and business success.

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Glassbox empowers organizations to create frictionless digital journeys for their customers. Our digital experience analytics platform works in real time across mobile apps and the web to accelerate loyalty and growth. Watch our webinars and videos to learn how you can use Digital Experience analytics to help achieve your metrics and KPIs.