CXPA Trends: What’s next for CX in 2023?

Presented by

Tabitha Dunn, Head of CX, Hitachi, Greg Dowling, Global Director of Business Insights, Glassbox

About this talk

Digital integration is a must have and not a nice to have. The global environment of the past few years showed us that organizations had to become “digital first” to gain business advantage against their competitors. With a looming recession and organizations revisiting their digital transformation efforts, where do we see CX initiatives taking shape in 2023? Listen to Tabitha Dunn, Head of Global Customer Experience, Hitachi, Greg Dowling, Global Director of Business Insights, Glassbox, and CXPA CEO Greg Melia, CAE for a candid discussion about current pressing issues and developments in CX as well as a look ahead to the issues and trends that are top of mind for CX professionals in 2023. Watch this on-demand webinar to hear the panel discuss: How might customer experience and CX teams are impacted by the economic recession Key factors a CX leader might want to consider in making their 2023 budget proposals Steps CX leaders should consider ensuring their digital channels are well-integrated with traditional channels What is CXPA hearing from members about their needs for 2023

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Glassbox empowers organizations to create frictionless digital journeys for their customers. Our digital experience analytics platform works in real time across mobile apps and the web to accelerate loyalty and growth. Watch our webinars and videos to learn how you can use Digital Experience analytics to help achieve your metrics and KPIs.