Workshop: Maximize Product Success through Root Cause Analysis by Glassbox

Presented by

James Harber, Product Manager, Glassbox & Isaac Mardan, Senior Product Manager, Glassbox

About this talk

As a Product Manager, driving product success is crucial to your role. However, identifying the root cause of a problem and taking the right actions to fix it can be challenging. Root cause analysis is the key to effective problem-solving. Watch this workshop to: -Learn how to use data and analytics to identify the root cause of common problems like customer churn, low feature adoption, and abandoned carts -Discover best practices for conducting user research, analyzing customer feedback, and using A/B testing to experiment with different solutions -Leverage tools like session recording, heat maps, and funnels to gain insights into user behavior and identify areas for improvement -Equip yourself with the skills and knowledge you need to maximize the success of your product through effective root cause analysis -Watch this engaging workshop on-demand and uncover the key strategies to identifying the root cause of your users’ problems, and drive the success of your product!
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Glassbox empowers organizations to create frictionless digital journeys for their customers. Our digital experience analytics platform works in real time across mobile apps and the web to accelerate loyalty and growth. Watch our webinars and videos to learn how you can use Digital Experience analytics to help achieve your metrics and KPIs.