Proactive Messaging - reach out to your customers in a Curiously Human way

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Presented by

Shannon Nguyen, APAC Pre-sales Consultant, LivePerson

About this talk

One way messaging is broken. Proactive Messaging allows you to truly engage with your customers. How? By delivering tailored messages at the right time with event triggered messaging. Don’t overlook an opportunity to show your customers love. Make them feel seen and valued by turning welcome messages, subscription renewals, appointments, and service reminders into engaging, personalized conversations that show your customers how much they matter. In turn, you reap the rewards of repeat customers and brand loyalists. In this webinar, hear from LivePerson’s APAC pre-sales consultant, Shannon Nguyen. Shannon spent over a decade in the contact center outsourcing space, for airlines, financial services and telcos. He understands the intricacy of their daily operations. Shannon has played a key role in defining the digital transformation roadmap through new generation bots and AI for global and local brands across APAC. - How to recapture lost opportunities, delight customers for the upsell, and minimize inbound enquiries - Hear real life results from brands across APAC - Next steps that you can take to get started in as little as 3-6 weeks
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LivePerson is a leading Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies to treat their audiences that way at scale. Our customers, including leading brands like HSBC, Open Universities Australia, and GM Financial, can now meet consumers where they are across social media, messaging, email, voice, and more. Nearly a billion conversational interactions are powered by our Conversational Cloud each month. Out of that comes a uniquely rich data set for AI for brands to build connections that are anything but artificial. To talk with us or our Conversational AI, please visit liveperson.com.