Omnichannel is now Conversational

Presented by

Google, Meta, Deloitte, LivePerson

About this talk

Hear from experts who are helping define new customer experience strategies for brands across the Asia-Pacific region to drive revenue, build loyalty, and successfully scale. Join this unique virtual showcase where APAC thought leaders and subject matter experts share the latest on omnichannel being conversational for 2022 and beyond. During the presentation, you’ll hear from Google, Meta, Deloitte, LivePerson, and more on how the rise of personalised and convenient mobile messaging channels is a critical part of your customer experience strategy. Learn about the evolution from voice and chat to an omnichannel Conversational Customer Experience, including how third-party messaging channels are driving sales, marketing, and service. Discuss how APAC stacks up against global counterparts, how trends across third-party messaging channels differ from your own apps and website as a means of having conversations with your customers, and how to pick the right channel based on customers’ preferences and intents. Connect with us to see how you can increase customer satisfaction, advocacy, efficiency, and revenue in a matter of weeks.

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (6)
Subscribers (197)
LivePerson is a leading Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies to treat their audiences that way at scale. Our customers, including leading brands like HSBC, Open Universities Australia, and GM Financial, can now meet consumers where they are across social media, messaging, email, voice, and more. Nearly a billion conversational interactions are powered by our Conversational Cloud each month. Out of that comes a uniquely rich data set for AI for brands to build connections that are anything but artificial. To talk with us or our Conversational AI, please visit