The Power of Conversational AI

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Presented by

Terence Thambi Rajah, Commerce Consultant at LivePerson, Con Contronis, Solutions Consultant at LivePerson

About this talk

Watch this insightful on-demand webinar to learn how to increase upsell and conversions, boost customer satisfaction, and provide an engaging customer experience. Reimagine your customer experience with Conversational AI A customer’s experience with a brand starts at the moment of discovery. Every interaction and touchpoint influences their overall perception of a brand. Conversational AI and Proactive Messaging are innovative tools designed to keep your customers engaged and satisfied throughout their entire customer journey. This session will take you on a journey through - The customer experience: see the art of the possible through the eyes of the customer - The agent experience: take a look at the Conversational Cloud agent workspace and proactive user interface - Automation, AI and intent data: learn how to make the agent's life easier by building CX at scale

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LivePerson is a leading Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies to treat their audiences that way at scale. Our customers, including leading brands like HSBC, Open Universities Australia, and GM Financial, can now meet consumers where they are across social media, messaging, email, voice, and more. Nearly a billion conversational interactions are powered by our Conversational Cloud each month. Out of that comes a uniquely rich data set for AI for brands to build connections that are anything but artificial. To talk with us or our Conversational AI, please visit liveperson.com.