The winning formula for exceptional credit union member experience

How to use smart automation, AI, and self-service to revolutionize your member experience Banking habits have changed dramatically since 2020. Online banking increased to 76%. Smartphones were used for 61% of online banking. The shift in habits changed member demand, too. Members now prioritize experience, including digital speed, simplicity, and contextuality. 76% of members demand an omnichannel experience. And 59% of members want an on-demand, always-on service. Their experiences need to be personalized and frictionless, too. Automation and self-service are the solution. Attend this special webinar hosted by automation expert Brian Gilman, IntelePeer CMO, and Jean Paul Merlaud, Communication Strategies Sr. Consultant, to learn how automation and self-service can be used to: - Deliver digitally advanced and personalized services - Streamline bill payments and revenue collection - Simplify member identification methods and fraud prevention - Provide 24/7 self-service and mobile access to financial staff - Boost member satisfaction and engagement