The winning formula for exceptional credit union member experience

Presented by

Brian Gilman , CMO, IntelePeer | Jean Paul Merlaud, Sr. Consultant, Communication Strategies

About this talk

How to use smart automation, AI, and self-service to revolutionize your member experience Banking habits have changed dramatically since 2020. Online banking increased to 76%. Smartphones were used for 61% of online banking. The shift in habits changed member demand, too. Members now prioritize experience, including digital speed, simplicity, and contextuality. 76% of members demand an omnichannel experience. And 59% of members want an on-demand, always-on service. Their experiences need to be personalized and frictionless, too. Automation and self-service are the solution. Attend this special webinar hosted by automation expert Brian Gilman, IntelePeer CMO, and Jean Paul Merlaud, Communication Strategies Sr. Consultant, to learn how automation and self-service can be used to: - Deliver digitally advanced and personalized services - Streamline bill payments and revenue collection - Simplify member identification methods and fraud prevention - Provide 24/7 self-service and mobile access to financial staff - Boost member satisfaction and engagement

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IntelePeer modernizes communications solutions using our communication workflow platform. Through our omnichannel automation, artificial intelligence, and self-service capabilities you can turbocharge your customer’s journey. Our complete suite of engagement offerings can be leveraged in minutes, with the level of customization that you require.