Use cloud queuing to outage-proof your contact center communications

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Presented by

Stevie Mulia, Sr. Product Manager, IntelePeer

About this talk

Natural disasters have increased 5X over the last 50 years. With an average of 17 natural disasters per year, it’s not if your contact center will be impacted- but when. You can’t afford for your communications to go down when a natural disaster or unforeseen disruption occurs. Cloud queuing is a simple solution that can manage customer calls in the cloud, ensuring that your customers and staff can always stay in communication. Watch this webinar hosted by communications expert Stevie Mulia to learn how cloud queuing: - Layers over the top of your contact center - Creates 3X redundancy - Increases contact center agility - Optimizes legacy networks - Supports digital transformation

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IntelePeer modernizes communications solutions using our communication workflow platform. Through our omnichannel automation, artificial intelligence, and self-service capabilities you can turbocharge your customer’s journey. Our complete suite of engagement offerings can be leveraged in minutes, with the level of customization that you require. www.intelepeer.com