Roundtable | How to modernize your contact center during an economic downturn

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Presented by

Mike Ciancio, VP Product Marketing | Matt Edic, Chief Experience Officer | Mack Greene, SVP Digital Transformation Consulting

About this talk

Expert advice on boosting your contact center without ripping and replacing legacy infrastructure. As the economy shifts, many contact center organizations are challenged by a decrease in consumer spending, staff reductions, and CAPEX budget freezes. At the same time, organizations must provide best-in-class customer experience (CX), without overloading their current staff. If your organization isn’t taking steps to battle these challenges now, your contact center and operations are at risk. Attend this roundtable webinar to learn what action you should take to galvanize your contact center against the looming economic downturn. Communications experts Mike Ciancio, Mack Greene, and Matt Edic will discuss how organizations can: 1. Enhance existing contact center capabilities and investments – without ripping and replacing infrastructure 2. Decrease the cost of agents within the contact center 3. Increase agent efficiency while reducing workload 4. Deliver best-in-class, omnichannel CX

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