Name: Overcoming staff reductions and CX challenges with customer service automation
Start: 2022-12-29T09:00:00Z
End: 2022-12-29T09:00:55.000Z
Location: BrightTALK

IntelePeer modernizes communications solutions using our communication workflow platform. Through our omnichannel automation, artificial intelligence, and self-service capabilities you can turbocharge your customer’s journey. Our complete suite of engagement offerings can be leveraged in minutes, with the level of customization that you require. 

www.intelepeer.com

Natural disasters have increased 5X over the last 50 years. With an average of 17 natural disasters per year, it’s not if your contact center will be impacted- but when. 

You can’t afford for your communications to go down when a natural disaster or unforeseen disruption occurs. 

Cloud queuing is a simple solution that can manage customer calls in the cloud, ensuring that your customers and staff can always stay in communication. 

Watch this webinar hosted by communications expert Stevie Mulia to learn how cloud queuing: 

- Layers over the top of your contact center
- Creates 3X redundancy
- Increases contact center agility 
- Optimizes legacy networks 
- Supports digital transformation

Use cloud queuing to outage-proof your contact center communications

Customer experience (CX) is the cornerstone of your business. But how do you maintain great CX when staff and budget cutbacks occur? Attend this webinar hosted by CX and technology experts Brian Gilman and Ujjval Karihaloo to discover how customer service automation can be used to streamline operations and communications, so that you can continue to deliver great CX when obstacles arise. 

Brian and Ujjval will discuss how customer service automation evolved from CPaaS to help you: 

• Modernize CX without ripping and replacing your communications platforms
• Stay ahead of the competition using personalization as a differentiator 
• Alleviate staff workload using automated communications
• Improve CX without developer resources 
• Deliver a high return on investment

Overcoming staff reductions and CX challenges with customer service automation

Today’s retail industry is chaotic; consumers demand both online and brick and mortar stores and want a consistent experience between the two. Unexpected challenges constantly disrupt operations, including supply chain delays, short staffing, shifting health and safety requirements, and dangerous weather events. Despite it all, retailers are still expected to exceed revenue goals and stay competitive. 

Personalized customer experience automation is the key to success. Join this webinar hosted by retail technology expert Michael Ciancio to learn how retailers can use artificial intelligence and communication automation to:

- Deliver a 5-star consumer experience across channels and locations.
- Optimize business processes company-wide
- Ensure business continuity when emergencies occur 
- Streamline internal and external communications
- Engage employees and maximize productivity

5 ways to Boost Revenue with Personalized Customer Experience Automation

Healthcare organizations continue to combat operational disruptions, facing increased pressure due to staffing shortages, regulation constraints, compliance requirements, funding, and shifting patient demands. In response, many organizations are embracing trends in digital transformation and communication automation to keep pace and stay competitive. 

Watch this interview conducted by Blair Pleasant, BC Strategies and CommFusion Analyst, with Brian Gilman, IntelePeer CMO, to learn what trends are occurring in the healthcare space and where healthcare organizations can benefit most. 

They will discuss how:
- Healthcare organizations can use communication automation to address staffing shortages.
- Automating the patient lifecycle can streamline operations and improve customer experience. 
- Organizations of all sizes are digitally transforming low-code / no-code automation applications.

Combating Healthcare Business Disruptions with Communication Automation

Expert advice on boosting your contact center without ripping and replacing legacy infrastructure.

As the economy shifts, many contact center organizations are challenged by a decrease in consumer spending, staff reductions, and CAPEX budget freezes. At the same time, organizations must provide best-in-class customer experience (CX), without overloading their current staff. 
If your organization isn’t taking steps to battle these challenges now, your contact center and operations are at risk. 

Attend this roundtable webinar to learn what action you should take to galvanize your contact center against the looming economic downturn. Communications experts Mike Ciancio, Mack Greene, and Matt Edic will discuss how organizations can: 

1. Enhance existing contact center capabilities and investments – without ripping and replacing infrastructure
2. Decrease the cost of agents within the contact center
3. Increase agent efficiency while reducing workload 
4. Deliver best-in-class, omnichannel CX

Roundtable | How to modernize your contact center during an economic downturn

How to use smart automation, AI, and self-service to revolutionize your member experience 

Banking habits have changed dramatically since 2020. Online banking increased to 76%. Smartphones were used for 61% of online banking. The shift in habits changed member demand, too. Members now prioritize experience, including digital speed, simplicity, and contextuality. 76% of members demand an omnichannel experience. And 59% of members want an on-demand, always-on service. Their experiences need to be personalized and frictionless, too. 

Automation and self-service are the solution. Attend this special webinar hosted by automation expert Brian Gilman, IntelePeer CMO, and Jean Paul Merlaud, Communication Strategies Sr. Consultant, to learn how automation and self-service can be used to: 

- Deliver digitally advanced and personalized services
- Streamline bill payments and revenue collection
- Simplify member identification methods and fraud prevention
- Provide 24/7 self-service and mobile access to financial staff 
- Boost member satisfaction and engagement

The winning formula for exceptional credit union member experience

Customer Experience

Automation

communication automation

communication automation platform

Digital Transformation

CCaaS

Ucaas

modernize

customer service automation

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

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As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

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Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

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Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

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Overcoming staff reductions and CX challenges with customer service automation

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