Overcoming staff reductions and CX challenges with customer service automation

Presented by

Brian Gilman, IntelePeer, CMO; Ujjval Karihaloo, SVP Product Management, IntelePeer

About this talk

Customer experience (CX) is the cornerstone of your business. But how do you maintain great CX when staff and budget cutbacks occur? Attend this webinar hosted by CX and technology experts Brian Gilman and Ujjval Karihaloo to discover how customer service automation can be used to streamline operations and communications, so that you can continue to deliver great CX when obstacles arise. Brian and Ujjval will discuss how customer service automation evolved from CPaaS to help you: • Modernize CX without ripping and replacing your communications platforms • Stay ahead of the competition using personalization as a differentiator • Alleviate staff workload using automated communications • Improve CX without developer resources • Deliver a high return on investment

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IntelePeer modernizes communications solutions using our communication workflow platform. Through our omnichannel automation, artificial intelligence, and self-service capabilities you can turbocharge your customer’s journey. Our complete suite of engagement offerings can be leveraged in minutes, with the level of customization that you require. www.intelepeer.com