Name: Transforming End-User Computing for the Remote Work Era
Start: 2022-11-02T17:00:00Z
End: 2022-11-02T17:00:40.000Z
Location: BrightTALK

Learn how to effectively manage the entire employee equipment lifecycle for flexible workers from onboarding through offboarding. Firstbase fuses SaaS employee self-service, workflow automation and visibility including asset tracking,  with a world-class logistics cloud. Gain efficiencies, boost retention and productivity, and empower your best workforce.

According to Gartner, 76% of employees now expect location flexibility, which means that end-user computing must adapt to a much more distributed workforce. In the meantime, pressures to move IT value upstream are pushing more IT teams to look for ways to automate and outsource the end-user computing process.

Some enterprises are looking at PCaaS leasing and delivery service offerings as an answer. Unfortunately, PCaaS service models were designed for a pre-flexible work era, and contain multiple gaps that enterprises need to take into consideration. 

In this webinar, you’ll learn:
 + How flexible work changes the needs and expectations for employees, and the burdens and challenges
 + What PCaaS is, what it was built for, and its constraints
 + Why the flexible work era demands a new end-user computing architecture
 + How transformed end-user computing for flexible work works

Beyond Delivering Laptops: Why PCaaS is Not Enough

Onboarding is a critical juncture in employee experience, engagement, and retention. According to the Society for Human Resource Management, 69 percent of employees are more likely to stay with a company for three years if they experienced great onboarding.

Yet even as employee experience grows in importance to the executive suite in the competition for top global talent, one of the biggest challenges today for IT teams is onboarding and equipping remote workers. In this webinar, you’ll learn:

 - The positive and negative business impacts of getting onboarding right or wrong
 - Why equipping workers has gotten so much harder for IT in the remote work era
 - The new expectations and architecture for remote IT onboarding
 - What a winning remote IT onboarding experience looks like for end users and IT

How to Create a Winning Remote IT Onboarding Experience

Traditional end-user computing is dead. 60% of the U.S. employees prefer to work hybrid, while 24% prefer to work remotely full-time, according to Gartner. That’s an astounding change in the space of a few years, and it means that the office-bound way of executing end-user computing is no longer tenable.

Today’s workforce is not only distributed, it is highly digital. Employees expect self-service for their IT infrastructure and applications. HR needs smooth onboarding through offboarding to promote retention, engagement, and productivity. A digital transformation is needed.

The answer, like with most digital transformation, is to migrate the process to a cloud architecture. But how do you make that real, when you are dealing with procurement, physical items that require time-consuming logistics to deploy in a timely way, and that require a vigorous process to ensure retrieval of IT devices from remote employees to prevent data breaches and asset loss.

In this webinar, you’ll learn:

-Why office-based end user computing has broken due to hybrid work.
-The business case for change, a.k.a., the cost of sticking with the status quo.
-What cloud migration looks like for end user computing processes.
-An introduction and demo to the Firstbase platform.

Modernizing End User Computing for Hybrid Work

Over 30% of the U.S. workforce is now working remotely, and according to Gartner, 99% of HR leaders expect some of their workforce to remain hybrid, while 42% expect the majority of their employees to operate in a hybrid model. This shift has huge operational implications for HR, IT, and facilities teams. 

Employees expect a digital end user experience for how they get their IT needs met. HR needs smooth onboarding through offboarding to promote retention, engagement, and productivity.  IT and facilities teams struggle with the difficulty of deploying and managing equipment life cycles across a physically distributed workforce.

The answer, like with most digital transformation, is to migrate the process to the cloud. But how do you make that real, when you are dealing with procurement, physical items that require time-consuming logistics including big and bulky furniture items, and retrieval of IT devices from a distance to prevent data breaches and asset loss?

In this webinar, you’ll learn:

-Why office-based employee equipment processes break down in the face of the hybrid work reality.
-The business case for change, a.k.a., the cost of sticking with the status quo
-What cloud migration means for employee equipment processes
-An introduction and demo to the Firstbase platform

How to Migrate Your Employee Equipment Process to the Cloud

Most employees would prefer a hybrid work arrangement, with 69% of technology employees preferring a hybrid work model compared to 60% of all employees surveyed.

If IT leaders don’t adapt to this reality, they will have a much harder time attracting and retaining talent.

Join this webinar to gain insights into the hybrid IT workforce challenge facing CIOs and IT managers today and how to solve them by adopting a model of radical flexibility paired with digital transformation:

- Create a human-centric workplace that spurs collaboration and performance
- Apply a critical lens to the ROI of return-to-workplace initiatives
- Transform end-user computing tasks with digitally transformed processes

How to Reduce IT Talent Flight Risk in a Hybrid Work World

According to Gartner, organizations that effectively manage their remote workforce will realize revenue growth 25% faster than competitors by 2023.

IT & HR teams in particular face a challenge dealing with remote workers, due to outdated, manual processes. It’s time to automate the end user computing process, but how is that done and what should it look like? 

Join our talk and learn:
- Why it’s no longer worth holding on to legacy end-user computing from an IT and broader business perspective.
- Architecture and key elements for transforming end-user computing into a cloud-like automated process
- An illustrative look at how the Firstbase platform automates the employee equipping process for devices and more

How to Automate Your Remote Workforce Equipment Process

80% of new hires who receive poor onboarding plan to quit—especially if they’re remote workers, according to a recent Forbes article. 

Onboarding is a critical juncture in employee experience, engagement, and retention. According to the Society for Human Resource Management, 69 percent of employees are more likely to stay with a company for three years if they experienced great onboarding.

Yet even as employee experience grows in importance to the executive suite in the competition for top global talent, one of the biggest challenges today for HR and IT teams is onboarding and equipping remote workers well.

The solution is to move to a cloud-based approach to equipping workers, and integrate HRIS with IT end-user computing processes to deliver a powerful onboarding employee experience. In this session, you’ll learn:

-The positive and negative business impacts of getting onboarding right or wrong
-Why equipping workers has gotten so much harder for IT in the remote work era
-The new expectations and architecture for remote IT onboarding
-How the state of the art has made it easy to integrate IT equipment and HRIS workflows
-What a winning remote IT onboarding experience looks like for end users and IT

How to Automate Remote IT Onboarding with Workday, BambooHR, and Namely

According to a recent Gartner survey, “90% of respondents believe they need to transform their operating model to achieve their enterprise’s digital ambition.”

In this webinar, you’ll get a walk through of the Gartner take on how to understand your  organization’s existing information and technology operating model, determine whether it is configured for the enterprise’s digital ambition, and plan for transformation, as outlined in the Gartner research titled “Is Your Current I&T Operating Model Right for Your Digital Ambition?” by Donna Scott and Owen Chen, including:

Measure the current I&T maturity level by using Gartner’s IT Score for CIOs maturity model.
Identify your current I&T operating model by mapping results from the IT Score for CIOs to Gartner’s I&T operating model patterns.
Identify the gaps between the current I&T operating model and the target model by leveraging I&T operating model patterns.
Fill gaps and enable execution against the enterprise’s digital ambition by developing and implementing a roadmap to transform your I&T operating model.


To keep things practical, we’ll apply the lens of transforming employee experience and end user computing in our read-out, plus give you a look at what transformation looks like in those areas.

Disclaimer: GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner, Is Your Current I&T Operating Model Right for Your Digital Ambition?,Donna Scott, Owen Chen, Refreshed 11 October 2022, Published 28 April 2021.

Is Your IT Operating Model A Digital Winner?  A Gartner Research Readout

According to Gartner, ““With the shift to remote working now likely permanent, infrastructure and operations leaders must establish cost-effective standards to provide home workers with the necessary equipment to remain productive. They must also ensure that processes can scale and support a highly distributed workforce.”

In this webinar, you’ll learn the key guidelines outlined in the Gartner research titled “How to Best Equip Home Workers” by Stephen Kleynhans, including:

-Establishing Principles and Processes for Equipping Home Offices
-Surveying, Coaching, and Establishing Clear Guidelines and Expectations
-Providing a Versatile Kit of Equipment

You’ll also see a live example of how to automate remote work equipment processes using the Firstbase platform.

Disclaimer: GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner, How to Best Equip Home Workers, Stephen Kleynhans, refreshed 11 May 2022, published 15 December 2020.

How to Best Equip Home Workers -- a Gartner Research Read-Out

Organizations that effectively manage their remote workforce will realize revenue growth 25% faster than competitors by 2023.

Most often, onboarding gets all the attention, but off-boarding is an important milestone that impacts your organization’s top and bottom line.

Join this webinar and learn:
- Why it’s worth doing off-boarding well, from an HR and IT perspective
- What a sound IT off-boarding process looks like for remote employees
- How to get optimal reuse of recovered devices in your end-user computing fleet
- An illustrative look at how the Firstbase platform automates the remote worker off-boarding and device reuse process for IT devices (and more)

How to Run Great Remote IT Off-boarding (and Why it Matters)

According to Gartner, workforce issues rose to an unprecedented third place in CEO's top 10 strategic business priority areas for 2022-2023. And no wonder, with the astronomical rise of remote work and the cultural shift towards worker flexibility coming on the heels of a hugely disruptive pandemic that saw office space occupancy rates plummet.

As a result, while employee experience has always been a focus for HR, it is now a strategic priority for CIOs and IT organizations. In this webinar, we'll explore the role that IT plays in delivering and sustaining optimal employee experience:

-Where workforce concerns should place in the IT priority stack
-Why great onboarding is critical, but only the beginning
-Key IT elements for delivering great employee experiences
-The challenge of dealing with physical equipment issues in a world of remote work and digital expectations, and how to solve that challenge

Beyond Great Onboarding: How IT Empowers Optimal Employee Experiences

Getting IT right in the remote work era is strategically important. According to Gartner, organizations that do will realize revenue growth 25% faster than competitors by 2023.

In this context, IT end user computing is at a critical juncture. Work from anywhere dramatically increases the complexity of equipping workers, even as the HR pressure to deliver great employee experiences rises. Meanwhile, far from growing, IT teams are challenged just to retain their existing talent. Solving this conundrum requires a transformational approach.

Join this webinar and learn:
-How and why end user computing service delivery breaks in the face of work-from-anywhere
-Why employee experience is a non-negotiable priority for IT and HR leaders
-The costs and risks of sticking with legacy, office-centric processes
-Why a holistic and full lifecycle approach is a necessity for success in equipping remote workers
-How a modern cloud platform approach transforms end user computing, freeing IT to transform itself

Transforming End-User Computing for the Remote Work Era

IT Operations

End User Computing

Digital Transformation

Flexible Work

HR Technology

Remote Office

Digital Experience

Collaboration Tools

hybrid tools

remote workforce

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Transforming End-User Computing for the Remote Work Era

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Firstbase