Optimizing Digital Communications Strategies for Payer Organziations

Presenters: Shawn Brockman, RN, MBA - Director of Health Strategy and Applications, Concord Technologies Emily Sokol, MPH - Director of Research, Xtelligent Healthcare Media What you will learn in this webcast: The effective communication of data in healthcare has the power to greatly reduce administrative overhead and enable more efficient operations. However, disparate communication methods and shifting technology standards have long hindered payer and provider organizations in optimizing their processes, and the associated administrative burden has persisted. But today, payers and providers alike are increasingly committed to solving this issue, and they’re leveraging digital communication solutions to streamline communication and document-centric processes. In this webcast, we’ll dive into the results of a vendor-agnostic survey recently conducted by Concord Technologies in partnership with Xtelligent Healthcare Media. This survey was designed to better understand the pain points payer organizations experience with faxing and data communication workflows. The survey also explores ways in which payer organizations across the industry have worked to establish their own best practice solutions to overcome their most common challenges. This webcast will share those insights and take a solutions-focused approach to where the industry goes from here. Learning objectives: - Understand the most statistically common pain points in current communication strategies between payer and provider organizations - Gain insight to how healthcare payers of varying sizes are working to solve these pain points, and where they’re prioritizing focus and energy moving forward - Understand ways other payer organizations are solving these pain points today, across a wide variety of technological complexities and challenges