Name: Modernize Your Customer Experience: IT’s Role in the Cloud Contact Center Evolution
Start: 2025-07-23T17:00:00Z
End: 2025-07-23T17:00:58.000Z
Location: BrightTALK

Netrix Global is an engineering-led IT consultant and managed service provider with over three decades of experience. Our team of over 600 technical engineers is dedicated to solving problems across all business functions, with expertise in IT strategy, cloud infrastructure, cybersecurity, application development, and data & AI. Netrix offers a unique advise-deploy-run approach to ensure client success no matter the project’s complexity. Our mission is to be your trusted technical advisor, providing the people and technology needed to run modern, data-driven businesses that are always on and always secure.

As organizations explore Microsoft Copilot, one question keeps coming up: How do we unlock AI’s potential while keeping our data secure and our users confident?
 
Join Michael Luttenberger and Chris Clark, Field CTOs at Netrix Global, for an interactive session that walks through the complete Copilot journey, from securing and governing your data with Microsoft Purview to managing access and blocking sensitive content, all the way through identifying real ROI, top use cases, and building a competent, AI-ready workforce.
 
In this webinar, you’ll learn how to:
 - Establish a secure, well-governed data foundation using Microsoft Security and Purview.
 - Control and protect data flowing into Copilot to maintain compliance and trust.
 - Identify high-impact use cases that deliver measurable ROI.
 - Build confidence and competency across your organization’s AI users.
 - Align your roadmap with best practices and available offers and enablement programs to accelerate success.

Whether you’re just starting your Copilot planning or already piloting AI tools, this session will help you connect strategy, security, and success in your Copilot adoption journey.

Guiding Your Copilot Journey: From Secure Foundations to Smart Productivity

The modern workplace demands flexibility without compromising security or performance. With Windows in the Cloud, organizations can deliver a seamless, personalized experience for every user, anywhere, on any device. 
 
Join Phil Schwan, Manager of Cloud Services, for an expert-led session exploring how Windows 365 in the Cloud empowers IT and business leaders to modernize endpoint management, enhance productivity, and strengthen data protection. 
 
You’ll learn how to: 
  - Deliver a consistent, secure Windows experience across devices and locations
  - Simplify endpoint management with integrated Microsoft tools
  - Optimize performance while reducing cost and complexity
  - Build a scalable, secure foundation for hybrid and remote work

Learn how you can achieve flexibility, control, and security - without compromise - with Windows in the Cloud.

Your Windows in the Cloud: Personalized, Powerful, Simple, and Secure

Generative AI is revolutionizing productivity, creativity, and decision-making—but it’s also introducing new and complex risks to sensitive data. As GenAI tools become embedded in daily workflows, organizations must act swiftly to safeguard sensitive information from unintended exposure and evolving threats.

Join us for a high-impact cybersecurity roundtable where experts will share actionable strategies to secure your data in the GenAI era. Learn how to leverage Microsoft Purview and other critical cloud security tools to detect risks, enforce compliance, and maintain continuous visibility across your environment.

What You’ll Gain:
  - A clear understanding of how GenAI is reshaping the data security landscape
  - Key vulnerabilities and exposure risks introduced by GenAI adoption
  - Practical steps to protect sensitive data using Microsoft Purview and complementary tools
  - Best practices for continuous monitoring, policy enforcement, and compliance
  - Insights from real-world scenarios and expert recommendations

Whether you're just beginning your GenAI journey or scaling enterprise-wide adoption, this session will equip you with the knowledge and tools to stay secure, compliant, and confident.

Stop GenAI Data Leaks: Identify and Eliminate Exposure Fast

As Microsoft Teams becomes the go-to enterprise voice platform, maintaining crystal-clear call quality and reliable performance is mission-critical. But for many IT and telecom leaders, native Teams reporting tools fall short—lacking the depth, granularity, and real-time insights needed to effectively manage voice services.

Join Satyendra Sharma, Field CTO at Netrix Global, to learn how to close these visibility gaps and take control of your Teams Voice environment. Discover how Netrix Global’s Advanced Monitoring and Analytics solution empowers administrators with deep performance insights, proactive alerts, and customizable dashboards to ensure a seamless user experience.

What you’ll learn:
  - How Microsoft Teams can function as a robust enterprise-grade phone system
  - Key limitations of native Teams Voice reporting and why they matter
  - Real-world examples of how visibility gaps impact operations and user experience
  - How Netrix Global’s solution delivers advanced monitoring, analytics, and alerting
  - Proven strategies for proactively managing and optimizing Teams Voice performance

Whether you're exploring Teams Voice for the first time or looking to enhance an existing deployment, this demonstration will equip you with the tools and strategies to unlock full visibility—and drive better outcomes across your organization.

See What You've Been Missing: Unlock Advanced Monitoring for Microsoft Teams

Your Microsoft E5 licensing investment includes advanced tools across security, compliance, and productivity—but are you realizing their full potential?

In this webinar, our Microsoft Field CTOs, Chris Clark and Satyendra Sharma, will walk through how a structured Microsoft Licensing Health Check helps you identify unused features, overlapping spend, and missed opportunities to simplify your tech stack. Discover how to optimize licensing, boost ROI, and ensure your organization is fully leveraging the Microsoft ecosystem you already own.

Microsoft Licensing Health Check: Unlock Value, Reduce Waste, Strengthen Security & Productivity

As artificial intelligence moves from hype to practical value, the winners in 2026 will be those who plan today. Join Netrix Global expert, Michael Luttenberger, for a strategic session designed for CIOs, CTOs, and business leaders preparing their organizations for AI adoption.

You’ll learn how to:
  - Identify the AI use cases that deliver measurable ROI.
  - Assess whether your data, infrastructure, and governance are ready to scale AI.
  - Build an actionable roadmap to secure funding and momentum before year-end.
 
Walk away with clear steps—and a readiness scorecard—to ensure your 2026 AI strategy is built on a strong, secure foundation—and ready to deliver results.

AI Readiness Accelerator: Build Your 2026 Advantage

Turn your data investment into measurable business impact.

Organizations are under pressure to modernize their data platforms — but proving the return on that investment can be challenging. Microsoft Fabric promises to unify your data, analytics, and AI under one platform, but where do you start quantifying its value?

Join Netrix Global and our data modernization experts, Shean McManus and Tom Lilly, for a practical session on how to measure and maximize the ROI of Microsoft Fabric. You’ll learn how to connect Fabric’s capabilities — from data integration and real-time analytics to AI-readiness — directly to business outcomes like cost savings, time-to-insight, and innovation velocity.

In this session, we’ll cover:
1. How to frame the ROI conversation with business and technical stakeholders
2. The cost and complexity Fabric eliminates across legacy data estates
3. Key metrics to track value: operational efficiency, data access speed, and cloud optimization
4. A simple framework for evaluating readiness and building your business case

Who should attend:
Data leaders, CIOs, CTOs, and analytics teams looking to make data strategy decisions for FY2026 planning.

Takeaway:
Walk away with a clear methodology — and a practical ROI model — to help you justify and accelerate your Fabric investment.

Calculating the ROI of Microsoft Fabric

The explosion of data and demand for AI-driven insights are reshaping how organizations design and manage data platforms. Join Netrix Field CTOs Tom Lilly and Shean McManus as they break down the key components of a modern data architecture built on Microsoft Azure and Microsoft Fabric. You’ll learn how to unify data across silos, enable real-time analytics, and future-proof your data strategy for AI innovation. Whether you're modernizing legacy systems or scaling your data footprint, this session will offer practical guidance, architecture insights, and real-world use cases to help you accelerate value from your data investments.

Key Takeaways:
> Core pillars of a modern data architecture in Azure
> How Microsoft Fabric simplifies and unifies data workloads
> When to use Azure vs. when to use Fabric
> Strategies for operational efficiency, scalability, and AI-readiness
> Common pitfalls to avoid and success stories from the field

Ideal for data leaders, architects, and IT professionals seeking to modernize and innovate through the Microsoft ecosystem.

Modern Data Architectures in Azure & Microsoft Fabric: Building for Agility, Scale, and AI

Welcome back to the second installment of our roundtable series on the critical and escalating threat of MFA bypass. In our first session, we unpacked how these sophisticated attacks work and introduced foundational strategies for defense. Now, we're taking a granular look at how you can implement those strategies with your existing Microsoft 365 security ecosystem.

Join Netrix Global CISO Adam Berger and a panel of identity security experts for a tactical roundtable focused on turning your Microsoft 365 ecosystem into a powerful line of defense.

We’ll explore:
> The evolving threat landscape and why MFA bypass is still succeeding
> A high-level passwordless strategy to reduce exposure to phishing and token theft
> How to deploy Entra ID Conditional Access to shut down attack pathways
> Microsoft Defender XDR capabilities and how to fine-tune Risky Sign-In alerts
> Real-world examples of how Microsoft Sentinel and Netrix MDR automate response

This is a practical, interactive session for anyone responsible for identity security in Microsoft environments. You’ll leave with practical configurations, tuning recommendations, and response automation strategies—based on what’s working for real organizations today.

If you're looking to maximize your investment in Microsoft 365 security and build a truly resilient identity defense, don’t miss this session.

Cybersecurity Roundtable: Advanced Strategies to Counter MFA Bypass Attacks

Meeting room technology should enable productivity—not block it. Yet too often, organizations face room booking headaches, costly downtime, and fragmented management tools that fail to deliver insights or control.

Join us for this fast-paced session where we’ll unpack the real cost of poorly managed meeting spaces and explore how to regain control with a streamlined, vendor-agnostic approach. We’ll show you how to move from manual processes and siloed portals to a unified cloud platform that boosts uptime, simplifies support, and delivers actionable room utilization data that drives smarter investments.

Whether you manage a few rooms or hundreds, this session will give you the tools to maximize both your tech and your budget.

Key Takeaways:
> Common causes of meeting room failure—and how to fix them
> The hidden cost of room downtime and underutilization
> Why vendor-specific portals fall short
> How to unify room management across platforms and locations
> The ROI of real-time alerts and consistent reporting

Ideal for IT leaders, facility managers, and anyone responsible for collaboration tech, this webinar will help you stop the chaos and start optimizing

Meeting Room Management: Maximize Uptime, Minimize Headaches

As more organizations adopt Microsoft Teams as their enterprise phone system, visibility into voice performance has become mission-critical. However, many IT and telecom leaders quickly discover that native reporting in Teams lacks the depth and granularity needed to effectively monitor, troubleshoot, and optimize voice services.

In this session, Satyendra Sharma, Field CTO at Netrix Global, will guide you through the key challenges of Microsoft Teams Voice reporting—and how to overcome them. We’ll demonstrate how our Monitoring and Analytics solution delivers the comprehensive visibility, proactive alerts, and actionable insights that Teams Voice administrators need to ensure a seamless user experience.

What You’ll Learn:
> How Microsoft Teams can serve as your enterprise-grade phone system
> Common limitations of native Teams Voice reporting and analytics
> Real-world scenarios where visibility gaps can impact operations
> How Netrix Global’s solution provides deep monitoring, custom dashboards, and performance analytics
> Best practices for proactively managing Teams Voice across your environment

Whether you’re evaluating Teams Voice or already deployed and looking to optimize, this webinar will equip you with the tools and knowledge to unlock true visibility—and drive better voice outcomes across your organization.

Unlocking Visibility in Microsoft Teams Voice

As organizations continue to unlock the value of data, a modern architecture is essential for scalability, agility, and innovation. Join AWS data expert Tom Lilly for an in-depth session on how to build and evolve data architectures that support real-time analytics, AI/ML readiness, and cost efficiency — all within the AWS ecosystem.

This webinar will explore:
- Core components of a modern AWS data architecture
- Best practices for data ingestion, storage, and governance
- How to centralize data from external data sources into a data lake using serverless solutions
- Common pitfalls to avoid as your architecture matures

Whether you're just laying your data foundation or looking to modernize a legacy environment, this session will provide the strategic and technical guidance you need to move forward with confidence.

Reserve your spot now and bring your questions for live Q&A!

Modern Data Architectures in AWS: From Foundation to Innovation

Generative AI is unlocking powerful new capabilities—but it's also reshaping the threat landscape. Is your organization ready to harness GenAI's power without compromising data security? 

Join us to discover how to effectively secure your critical information from evolving GenAI-driven threats. This virtual cybersecurity roundtable will dive into practical strategies utilizing Microsoft Purview and other essential cloud security tooling to ensure your data remains protected, continually monitored, compliant, and ready for the GenAI era.

Cybersecurity Roundtable: Securing Your Data in the Era of GenAI

As organizations look to modernize their data infrastructure, many are facing the challenge of transitioning from complex on-prem systems to scalable, cloud-based solutions. In this webinar, Shean McManus and Tom Lilly will break down the business case for moving data engineering to the cloud—designed specifically for IT directors, chief data officers, and business leaders seeking clarity over complexity. 

In this session, we’ll explore: 
- Key differences between on-prem, hybrid, and cloud-first data strategies 
- How cloud eliminates infrastructure burdens and unlocks new scalability 
- Common barriers like security, cost justification, and complexity—and how to overcome them 
- Best practices in governance and how to set up guardrails without slowing down innovation 
- The ROI of moving to the cloud and how it catapults your use of analytics, AI, and tools for smarter decision-making 

Whether you're just beginning to explore the cloud or need to kickstart your migration, this session will provide practical insights and real-world examples to help guide your next steps.

Modernizing Data: Building a Foundation for Smarter Decisions

Are your office meeting spaces working —or are they falling short? In today’s hybrid work environments, underutilized or inefficient meeting spaces can lead to wasted time, resources, and real estate. 

Join us to learn what makes a meeting solution truly effective as we dive into key areas that impact the performance and value of your office spaces, including: 
 - Current Utilization Trends: Understand how your meeting spaces are being used today—and where inefficiencies may be hiding. 
 - User Friction and Pain Points: Identify common barriers your teams face when trying to use meeting rooms productively. 
 - Interoperability for Peak Performance: Learn why seamless integration between platforms and devices is critical for a smooth meeting experience. 
 - Monitoring and Analytics: Discover tools and strategies to track and optimize meeting space performance in real time. 
 - Occupancy Tracking: Uncover the true cost of wasted real estate and how smarter tracking can help you reclaim value. 

Whether you’re managing a few huddle rooms or a global network of conference spaces, this session will help you uncover opportunities to enhance productivity, reduce friction, and make the most of every square foot. 

Who Should Attend: 
IT leaders, facilities managers, workplace strategists, and anyone responsible for meeting room technology and space planning. 

Don’t miss this opportunity to rethink your meeting strategy and unlock the full potential of your workspace.

How Effective Is Your Meeting Solution?

Generative AI is revolutionizing industries—but it's also opening the door to unprecedented cybersecurity risks. From unintended data exposure to the weaponization of AI-generated content, CISOs and security leaders are navigating a rapidly evolving threat landscape. Join our expert roundtable as we unpack the real fears facing organizations today and discuss the methods security leaders should be taking to govern, secure, and stay ahead of Gen AI threats. This candid conversation will feature practical insights, emerging risk scenarios, and strategies for building resilient AI security frameworks.

Cybersecurity Roundtable: How to Secure & Govern Generative AI

An effective digital workplace strategy is crucial for the growth and ultimate success of today's modern businesses. Without streamlined communications and effective toolsets, you employees are likely inefficient and unproductive no matter where their physical desk is. When done right, an effective digital workplace strategy can also reduce operational costs by up to 70%. 

Join us for this educational session where Satyendra Sharma, Netrix Global's Principal Collaboration Architet, will walk you through a comprehensive, step-by-step guide to evaluating your collaboration architecture.

During this session, Satyendra will address key learnings such as: 
- Understanding Collaboration Architecture: Learn the fundamental components and best practices for designing a robust collaboration framework.
- Assessment Techniques: Discover practical methods to assess the effectiveness of your current collaboration tools and platforms.
- Optimization Strategies: Gain insights into optimizing your collaboration architecture to enhance productivity and streamline workflows.
- Case Studies and Real-World Examples: Explore real-world scenarios and success stories to understand the impact of a well-evaluated collaboration architecture.

This webinar will equip you with the knowledge and tools to ensure your collaboration architecture meets the evolving needs of your organization.

Step By Step Guide: Evaluating Your Collaboration Architecture

Customer expectations are evolving fast—and IT is at the center of the transformation. Join us for a powerful session on how cloud-based contact centers are reshaping customer engagement and why forward-thinking IT leaders are driving the change. We’ll explore how platforms like Netrix’s nVX Contact Center empower organizations with real-time visibility, seamless omnichannel support, and enterprise-grade scalability.

Discover how you can:
- Deliver faster, more personalized experiences through modern CX infrastructure
- Streamline operations with unified data, automation, and AI integration
- Lead CX innovation while reducing the burden on internal IT resources

Whether you're overseeing digital transformation or supporting business-critical service teams, this webinar will show you how cloud contact centers can become a key pillar of your IT and customer experience strategy.

Modernize Your Customer Experience: IT’s Role in the Cloud Contact Center Evolution

Contact Center

CCaaS

Cloud Contact Center

Omnichannel

Welcome to the virtualization community on BrightTALK! Whether it affects servers, storage, networks, desktops or other parts of the data center, virtualization provides real benefits by reducing the resources needed for your
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Virtualization

Welcome to the mobile computing community on BrightTALK! With the consumerization of IT and the widespread adoption of mobile devices across the globe, mobile computing has become an important part of many people's lives in a culture of bring your own device (BYOD). With mobile devices doubling as work phones and more employees working from home, businesses need to provide secure access to data and work applications from anywhere at any time. Join this growing community and hear from industry thought leaders in webinars and videos as they share their insight on mobile computing research and trends.

Mobile Computing

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

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Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

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IT Governance, Risk and Compliance

The data center management community focuses on the holistic management and optimization of the data center. From technologies such as virtualization and cloud computing to data center design, colocation, energy efficiency and monitoring, the BrightTALK data center management community provides the most up-to-date and engaging content from industry experts to better your infrastructure and operations. Engage with a community of your peers and industry experts by asking questions, rating presentations and participating in polls during webinars, all while you gain insight that will help you transform your infrastructure into a next generation data center.

Data Center Management

The application development community features top thought leadership focusing on optimal practices in software development, SDLC methodology, mobile app development and application development platforms and tools. Join top software engineers and coders as they cover emerging trends in everything from enterprise app development to developing for mobile platforms such as Android and iOS.

Application Development

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

The unexpected nature of natural disasters and other disruptive events means that preparation is key to managing disaster recovery and business continuity planning. Join the business continuity and disaster recovery community for live and recorded presentations discussing best practices for business continuity planning, disaster recovery programs and business continuity management. Learn from BCDR experts to develop your critical infrastructure and gain insight into tactical solutions to your BCDR issues.

Business Continuity / Disaster Recovery

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Enterprise Applications

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Join thousands of engaged IT professionals in the application management community on BrightTALK. Interact with your peers in relevant webinars and videos on the latest trends and best practices for application lifecycle management, application performance management and application development.

Application Management

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IT Project Management

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Network Infrastructure

Welcome to the big data and data management community on BrightTALK. Join thousands of data quality engineers, data scientists, database administrators and other professionals to find more information about the hottest topics affecting your data. Subscribe now to learn about efficiently storing, optimizing a complex infrastructure, developing governing policies, ensuring data quality and analyzing data to make better informed decisions. Join the conversation by watching live and on-demand webinars and take the opportunity to interact with top experts and thought leaders in the field.

Big Data and Data Management

Get powerful end user computing insights from influential EUC experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on effective approaches to get non-programmers to create working applications.

End User Computing

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

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As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Modernize Your Customer Experience: IT’s Role in the Cloud Contact Center Evolution

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About this talk

Netrix Global