Rethinking Customer Experience: Understanding User Needs

As unique digital experiences become the norm, it’s important the organizations revise their Customer Experience (CX) strategy to meet customer expectations. While some organizations (40%)* undergo digital transformations to better CX, many struggle to utilize cloud services and stand out amongst the sea of existing customer strategies. With so many competitors already vying for attention, how can organizations differentiate themselves? In [Panel Title] join guests as they share their best practices to build valuable digital experiences on scalable cloud-based architectures. Topics for discussion include: - How organizations can overcome top challenges in today’s high-tech world to create meaningful customer interactions - How Mobiquity can help organizations identify and target their digital clientele - Real-time digital customer journey transformation success stories and their business outcomes *ESG Research, 2021 Technology Trends to Watch