Ep4 Telco: Demonstration - Google Cloud Industry AI Symposium

Seeing the Unseen: How Hybrid Customer Data is Transforming CX with AI What if you could understand your customers so well that you could predict their needs, frustrations, or even life events—before they tell you? In this must-see demo, Yann and Denis showcase how Teradata ClearScape Analytics is making that vision a reality. This demo brings to life the power of hybrid customer data—the fusion of structured data (like transactions and call records) with unstructured data (like emails, voice calls, and social media). You’ll see how vector embeddings and semantic search can uncover hidden patterns in customer behavior, enabling smarter, faster decisions across industries like Telco and Media. From identifying churn signals to decoding customer sentiment in real time, this demo shows how AI can turn scattered data into actionable insights. And the best part? You don’t need to be a data scientist to follow along. Whether you're in marketing, operations, or strategy, this session will open your eyes to how AI can elevate customer experience, drive retention, and personalize engagement at scale.