Improve Efficiency of Incident Response with Automated Diagnostics

Presented by

Greg Chase, Dir Product Marketing; Sebastian Joseph, Sr Solutions Consultant; John Kiefer, Sr Solutions Consultant, PagerDuty

About this talk

By using PagerDuty, no doubt you are seeing faster acknowledgment of serious incidents, and now you don’t have to summon everyone into a group Zoom every time something breaks. Are there more things you can do to further improve efficiency? You betcha! How would you like to empower your first responders in PagerDuty to gather deep diagnostic data about incidents in your AWS environment without always having to interrupt your senior cloud engineers? Our typical customer’s AWS environment is very complex. When incidents occur, it takes half the time just to triage what went wrong, and this interrupts at least 3 engineers, every time. We developed Automated Diagnostics for AWS in PagerDuty to help our customers quickly triage problems in AWS environments. It provides prebuilt common diagnostics for frequently used AWS services, and an easy way to assemble your own diagnostics. Your responders can gather the context about the problem using the same diagnostic operations that your experts would run, saving time, and the need to call those experts. Join our webinar to see: - How first responders can diagnose problems in AWS like senior engineers - How to use prebuilt diagnostics for AWS services available for PagerDuty - How your senior engineers can create new diagnostics for first responders - Demos of how all this works

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (1)
Subscribers (355)
Get more value from your AWS investment and resolve issues faster. PagerDuty gives you full visibility and automation power so you can maintain business continuity, protect your brand, and reduce the impact of incidents—and unlock unprecedented scale and agility in the cloud.