Sendbird believes conversations are at the heart of building relationships and getting things done. As such, we built the world's most proven conversations platform for mobile apps across chat, voice, and video. We help 1,200+ businesses worldwide to improve customer retention, conversion, & support with our in-app conversations platform. Industry leaders like Reddit, DoorDash, and Hinge use Sendbird to drive increased transactions & loyalty for hundreds of millions of users every month. 

Sendbird has over 250M MAUs from over 50 countries operating in industries ranging from marketplaces, ride sharing, and online communities to gaming, live video streaming, and healthcare.

The company is headquartered in San Mateo, CA, with additional offices in New York, London, Seoul, Singapore, and Bengaluru. Sendbird has raised over $220M from leading investors, including ICONIQ Capital, STEADFAST Capital Ventures, Tiger Global Management, Shasta Ventures, Softbank Vision Fund 2, and Y Combinator.

In today's rapidly evolving tech landscape, being at the forefront requires more than following trends - it's about embracing the boundless potential of emerging technologies.

Join us for an insightful fireside chat with Nir Eyal, the acclaimed author of "Hooked: How to Build Habit-Forming Products" and "Indistractable: How to Control Your Attention and Choose Your Life," as we delve into the world of generative AI and its transformative role in product management and innovation. We'll discuss how AI, far from being just a tool, is poised to revolutionize the way we create products that engage users over the long term.

Don't miss this opportunity to engage with Nir and discover how to create products that not only cultivate habits but also remain on the cutting edge of technological advancement.

A Conversation with Nir Eyal on Innovation, AI, and Habit-Forming Products

Join us for our fireside chat, featuring Roman Pichler, a leading product management expert. In this conversation, we'll explore how product managers can adapt to ever-evolving technology trends and how to position your product and team for success.

The message is clear – merely enhancing product features won't suffice in today's competitive landscape. It's imperative to equip your team with the skills necessary to harness emerging technologies like generative AI effectively. Gain invaluable insights into proactively adapting your product strategy, staying competitive, and thriving amidst technological shifts.

This is your chance to ask questions, share experiences, and chart a course toward product excellence with Roman. Don't miss this opportunity to engage with a true leader in the product management world.

Navigating Tech Trends in Product Management with Roman Pichler

Almost everywhere you go, the PM job is a tough one. So it is important for PMs to intentionally develop habits that not only help you cope better with the tough parts of the job but also enable you to create more value and success than the average PM.

In this webinar, Shreyas will share a number of habits that he developed over the course of his 15+ years as a PM and a PM leader. We will cover habits related to meetings, reviewing metrics, dealing with Slack, planning your work, finding time for skills growth, taking on a new role, etc. While we will discuss concrete habits that have worked for Shreyas, you will also get an understanding of underlying principles so you can adapt these habits to your specific context. The presentation will be followed by a moderated Q&A session based on audience questions.

This webinar is most suited for senior PMs (more than 4-5 years of PM experience) and PM leaders, but early career PMs, EMs, Designers, Data Scientists, etc. who work on products will also benefit from some of the content.

Shreyas Doshi has built & scaled products at Stripe, Twitter, Google, and Yahoo during his 15+ years as a product manager & product leader in Silicon Valley. Most recently, he was an early member of the PM team at Stripe, and as Stripe’s first PM Manager, he was instrumental in establishing product management as a function there. In the next chapter of his career, Shreyas is an advisor for several fast-growing startups across the globe. He writes about products, strategy, execution, leadership, and culture on Twitter & LinkedIn and teaches advanced product management & product strategy to large & small groups. He lives in California with his wife and 14 year old son.

Shreyas Doshi on PM Habits

Join us for this exciting webinar as we unveil the most recent enhancements to Sendbird's UIKit, specifically designed to elevate both developer and user experiences. At Sendbird, we understand the significance of simplicity when embedding chat in web and mobile applications.

In this webinar, Amanda Goo, Product Manager at Sendbird, and Sravan S, Product Engineer at Sendbird, will walk you through:
* Our no-code chat feature configuration tool to customize your app functionalities easily and update your UIKit code instantly
* How to provide a consistent web experience to users across devices
* Our UIKit roadmap which will give you an exclusive preview of the exciting development and updates coming next

Mastering the Sendbird UIKit: A deep dive in no-code and mobile improvements

Many product managers are concerned with designs, features, and other items that nurture a product’s capability or functionality. However, new features or user experiences represent only a portion of the work required to effectively manage a product’s business.

Product management isn't about the next release. It's about managing a product like a business. Product managers would benefit greatly from a more holistic perspective on the product's business so that they can optimize the product's contribution to the company.

Join us for this webinar as Steven will show you how to leverage the Product Management Life Cycle Model to become more effective in your job, and to deliver positive outcomes for the business.

How to manage the business of your product

One of the core differences between feature teams and empowered product teams is that while feature teams sign up to deliver features and projects (output), product teams sign up to deliver business results (outcomes). This discrepancy may not sound like a big deal, but it changes nearly everything, from the skills of the people on the team, to how work is assigned, to the team's relationship with the rest of the company, to what it means to be accountable.

More generally, it's a lot more difficult to deliver results than design and code features. And not everyone is capable of doing this, and even many who are capable are not interested in the increased responsibility. So why care? Because just about every major technology-powered innovation in our industry has come from empowered product teams.

Please join us for our webinar with Marty Cagan, as he shares invaluable insights on outcome vs. output focused product teams.

Outcome vs output: What should your product team prioritize?

Why do we ship the wrong thing? We claim to “build, measure, learn,” but in reality, we “build, ship, build, ship, build, ship.” This phenomenon typically gets attributed to bad roadmaps but really it reflects a focus on outputs rather than desired outcomes.

Let’s rethink how we view roadmaps – not as a list of features and delivery dates, but as a way to communicate our strategy. Join us for this one-hour webinar as Bruce will outline the components of a product roadmap, focusing on problems to solve rather than features to ship.

Based on Bruce’s best-selling book Product Roadmapping Relaunched: Setting Product Direction While Embracing Uncertainty (O’Reilly Nov 2017), Bruce will explain why the new approach to roadmapping works and how you can relaunch roadmapping in your organization.

Product roadmaps relaunched with Bruce McCarthy

Chatbots have become a popular tool for businesses to improve customer engagement, streamline operations, and increase customer satisfaction. However, many conversational AI chatbot experiences fall short of customer expectations and do not fully realize their value proposition's promise. 

With ChatGPT-powered chatbots by Sendbird, businesses can take their chatbot capabilities to the next level with generative AI, providing customers with a more effective, personalized, and user-friendly experience.

Register for our webinar with Emmanuel Delorme, Product Marketing Manager at Sendbird, to learn more about:
* How ChatGPT-powered chatbots can revolutionize your user experience and operations
* How to quickly integrate ChatGPT with Sendbird Chat
* How to create and test your new ChatGPT-powered chatbot in minutes

Introducing Sendbird’s ChatGPT-powered chatbots

Happy customers or a high-performing support team? What if you didn't have to choose between one or the other--but, you could have both.

Join us for this webinar with Maanie Jacobs, Integrated Contact Centre Manager at Virgin Mobile UAE, as we discuss how messaging-based conversational support can help companies provide a world-class personal customer experience to improve customer loyalty and build an efficient support team.

Also, find out why Virgin Mobile UAE turned to conversational, messaging-based support to give customers the same speed, ease, and personal touch in support interactions that they've come to expect in an on-demand world.

Conversational support in an on-demand world with Virgin Mobile

The world is more digital than ever before, and with the influx and prevalence of on-demand food and delivery platforms, total revenue for the industry has reached nearly $100B in the US alone. By 2024, approximately 858M users are expected to be using on-demand food delivery services worldwide.

Based in Austin, Texas and part of the supermarket giant H-E-B, Favor Delivery has grown to service more than 130 cities across Texas with over 75,000 Runners and has delivered more than 18 million Favors to-date.

In this webinar, join Elon Weiss, Sr. Product Manager at Favor Delivery, as he discusses how the platform became one of the most widely used services for hundreds of thousands of Texans and how the business has evolved and innovated with the introduction of its mobile app.
* Key business benefits of optimizing the on-demand food delivery in-app experience
* Increasing user engagement and satisfaction
* Trajectory and predictions of on-demand food delivery as an industry

How to Optimize On-Demand Food Delivery in a Digital World

Arion Research surveyed 1200 global consumers who use mobile apps about their communication channel preferences for interacting with businesses. The survey asked consumers 18 years and older from 14 countries around the world which channels they use, prefer, trust and pay attention to when interacting with businesses. The survey reveals that not all channels are equal for consumer trust and attention when it comes to different types of business communication.

Register for this Sendbird webinar with Michael Fauscette of Arion Research to learn more about:
* Why mobile apps matter as a channel to connect with customers
* Consumer preferences for push notifications from mobile apps
* How consumer experiences with SMS have changed in the past 12 months
* Consequences for poor business communication practices

Communication Channel Preferences for Mobile Consumers

Join us for this demo with Junaid Khan, Sales Engineer at Sendbird, as we break down what a seamless in-app conversational experience looks like for fintech apps.

In this demo, we will review:
* How digital payment apps drive more transaction volume and value with conversations
* Customer to support bot and financial services agent experience
* Q&A

Sendbird for Fintech

From marketing to transactional and operational messages, SMS is one of the most popular communications channels for mobile business-to-user messaging. But it is hindered by many limitations and challenges. While SMS is recognized for high open rates, product managers and marketers say that it's a "black box" -- impossible to track beyond open rates.

Join us for this webinar as Adena DeMonte, Product Marketing Manager at Sendbird shares:
* Alternatives to SMS for mobile business-to-user communications
* How to solve for the unpredictable costs of SMS
* New, efficient ways to reach your customers via mobile

It's time for product managers and marketers to look beyond the "Black Box" of SMS for mobile notifications. Register today!

Conversion beyond clicks: How to replace SMS with in-app notifications

Join us for this demo with Junaid Khan, Sales Engineer at Sendbird, as we take a look at what an ideal in-app conversational experience looks like for online marketplace apps.

In this demo, we will review:
* What a differentiated in-app buyer-to-seller experience looks like
* An integrated chat support experience for marketplaces
* Q&A

Sendbird for Marketplaces

Join us for this demo with Junaid Khan, Sales Engineer at Sendbird, as we break down what an on-point conversational experience looks like for on-demand delivery and rideshare apps.

In this demo we will review:
* Ideal customer and driver in-app experience
* Customer to support bot, support agent, and driver experience
* Q&A

Sendbird for On-demand Delivery

Lack of time is a perpetual source of stress in the product manager’s journey. No matter how well you’ve prioritized, no matter what milestone your product has just reached, there is a near-infinite list of really important things you could be doing that you just cannot do.

There are many well-known resources & principles for managing time: systems such as getting-things-done, “managing your energy, not your time”, prioritization formulas, Eisenhower Matrix, etc. These are no doubt useful, but for most senior product managers and leaders, these systems leave a lot to be desired.

In this session, Shreyas Doshi will share a number of advanced time management principles & tactics that he has employed (and has seen some of the most effective product leaders & executives employ) with tremendous success over the years. Among other things, you will learn the ideas & practices behind Radical Delegation, advanced calendar management, differentiating between your todos based on the leverage they bring, Proof of Worth, and more. This is a must-join session if, as a senior product manager or product leader, you are looking to become substantially more efficient & effective in your current and your next role.

Advanced time management principles & tactics for leaders

What does it take to become a great product manager? When is people management the right career move? How do you build your product intuition, hone your execution, and develop your strategic skills?

If you are looking for answers to these questions, join us for our webinar with Jackie Bavaro, former Head of Product for Asana and author of Cracking the PM Career, as she shares some of the top insights she's learned about becoming a great product manager.

We'll dive into topics such as product strategy, time management, roadmapping, learning from customers, career ladders, partnering with your manager, and more.

Cracking the PM Career: What it takes to succeed as a product manager

How did the OpenAI team develop a robust customer support platform using their own groundbreaking product? Join Yaniv Markovski, the driving force behind scaling OpenAI's customer experience (CX) evolution across people, technology, and processes. 

In this engaging fireside chat, Yaniv will share invaluable insights from his journey leading up to the launch of Dall•E 2 and ChatGPT. Discover the principles and thinking behind the systems they built and how they navigated the challenge and capitalized on opportunities amidst the surge in adoption and subsequent growth in support case volume post-launch. Gain a profound understanding of the intricacies involved in the integration of generative AI capabilities into the customer experience function. 
In this fireside chat, Yaniv shares his CX learnings leading up to the launch of Dall-E and ChatGPT 3, and how his team responded to the explosive growth in adoption (and subsequent support case volume) post-launch. The audience will gain insight into the challenges and opportunities when considering to build generative AI capabilities into the CX function.

Building an autonomous customer experience function with Generative AI

openai

Chatbots

chatgpt

generative ai

Artificial Intelligence

Customer Support

Customer Experience

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Building an autonomous customer experience function with Generative AI

Presented by

About this talk

Sendbird