Three keys to unlock better experiences, savings, and IT innovation

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Presented by

Debbra McGrath, ServiceNow; Richard Hawes, ServiceNow; Eric Ledyard, RapDev

About this talk

Technology teams have been through enormous upheaval in the last few years and have often had the most responsibility for helping their company to change and adapt. Now, more than ever, the CEO looks to the CIO to drive better business outcomes. The IT team not only owns the core company technology but is increasingly instrumental in supporting all technology across all business units. Headwinds for technology teams include technical debt from the rapid implementation of new technologies, difficulty in driving down costs and eliminating waste, and the persistence of silos that impact collaboration. Join this thought leadership session to hear how teams are thinking more holistically to address these challenges and how automation and generative AI can combine to improve service operations, optimize spend, and deliver strategic technology initiatives.
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