Exceptional customer care requires an expert strategic partner

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Presented by

Nicholas Renotte, Senior Data Science Technical Specialist, Data & AI, IBM Technology, ASEANZK & Jon Panker, TechTarget

About this talk

There is a set of worldwide problems at once so daunting and yet so pressing that solutions simply can’t wait. We must accelerate the process of discovery to address this class of systemic challenges in such areas as policy, economic trends, societal decisions, and the natural sciences. Today, the convergence of emerging technologies including Quantum, Artificial Intelligence (AI), Automation and Security, along with an increased focus on sustainability is enabling us to consider a wider range of questions once thought out of reach. Businesses can transform standard support into exceptional care when they give customers instant, accurate custom care anytime, anywhere, with conversational AI. IBM has a passion for improving society, a never-ending desire to change the world for the better. Join us at IBM Innovation Connect and explore why technology is the answer. In this session, you will learn: - How IBM Watson Assistant and Watson Discovery can be used to improve the customer experience - How to quickly build your own virtual chatbot using Watson Assistant's easy interface - What insights Watson Discovery can discover from structured and unstructured data
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