Staying Human in the Digital Age

Presented by

Diane Magers, Experience Catalysts; Paul Stevenson, Metcash; Desirree Madison-Biggs, Experience Catalysts

About this talk

Join us for a powerful and inspiring discussion of the incredible changes digital has, and will continue to make, on interactions that must meet and exceed customer and employee expectations. We’ll discuss intentional and disruptive design, how the digital exchange must build trust through interactions, and where personalization and other ever-evolving needs drive innovation and care for human desires as lives and brands change dramatically. And we will help you envision a blueprint for thinking and designing digitally differently. About our speakers: Diane Magers — Series Host Diane is a passionate experience transformation executive and change agent. A sherpa for new and developing experience-obsessed organizations, she believes sustainable change requires embedding customer and experience capabilities into all parts of an organization. With over 25 years of transforming experiences at brands such as Sysco, AT&T, and Cisco, Diane is now the founder and CEO of Experience Catalysts, an Experience Management advisory and consultancy firm. Paul Stevenson — Guest Speaker Paul brings 20 years of strategic marketing, data, digital and customer experience – and endless energy for innovation and impact. He connects purpose, profit, and people through highly validated platforms. He's demonstrated this through developing executive insights that fueled new market growth and multibillion-cost out for organizations like Qantas and Lion, to helping start-up/high growth organizations like Prospa and Airbnb. Desirree Madison-Biggs — Episode Moderator Desirree has over 20 years of experience in building and managing voice of customer programs, from Fortune 500 companies to startups such as Symantec and Airbnb. A passionate leader and a customer advocate, she is an Emeritus Chair and a founding member of the Customer Experience Professionals’ Association and a Director at the Customer Institute. She also is a certified leadership coach, a CX mentor, and frequent speaker.

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Today's organizations are challenged to meet the needs of digital citizens, whose expectations for interactions are becoming increasingly sophisticated. The digital experience they must deliver is both expanding and merging into a consistent effort that encompasses customer experience and employee experience. This monthly series explores all the angles of digital experience and how companies can create comprehensive strategies to provide smart, intuitive experiences to all their constituents.