Name: 3 Ways to Evolve Digital Operations & Navigate Market Uncertainty
Start: 2023-09-12T03:00:00Z
End: 2023-09-12T03:00:21.000Z
Location: BrightTALK

Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™

Join the discussion on the importance of connecting Risk across the enterprise, because risk and compliance is in everything! With the AI platform for digital transformation across the enterprise you can gain real-time visibility, increase efficiency and make decisions with confidence.

Connecting risk across the enterprise- India

Organizations can cultivate trust and foster innovation by implementing the right level of AI governance that is crucial for guiding the responsible development, deployment, and use of AI technologies. Put effective guardrails in place and navigate your organizations adoption of AI with agility and resilience.

The Foundation for Sustainable and Responsible AI Innovation- India

Trust is a key issue for enterprises and their technology suppliers, it encompasses not just security, but also risk, compliance, privacy, and ethics. With AI technologies and ever changing regulatory and threat landscapes, trust is harder to achieve and maintain but is vital for sustaining customer confidence and loyalty. The future of trust requires a cohesive strategy with risk forming the foundational layer of the hierarchy.

IDC Analyst: Future of trust framework- India

Visibility to risk across the enterprise is crucial to growth and success. Learn how we've used our robust Now Platform to uplevel our own view of risk across the enterprise while breaking down silos. Using ServiceNow Integrated Risk Management (IRM), we can avoid pitfalls and have a single source of truth to help us work and collaborate more effectively. Our Now on Now story showcases the power of a connected IRM. With it, we are a modern, more resilient enterprise ready to make impactful risk-based decisions.

Now on Now: Our Enterprise IRM Journey- India

Business process efficiency and great experiences are the new competitive battleground. To win, we analyse and improve manual processes with a powerful new weapon: Generative AI.

Join us to learn more about how we are completely revolutionising our approach to application development on the Now platform to address your business transformation needs—empowering people of every skill level to create unique, intelligent workflows that automate every corner of the business with measurable ROI. 

ServiceNow’s Creator Workflows solution combines the fastest low code app dev with integrations and RPA capabilities so you can digitise and automate more processes quickly. 

Build faster, smarter and safely with low code. 

Presented by:
• Dom Wee, Senior Director, Creator Workflows Solution Sales, ServiceNow (https://www.linkedin.com/in/weesdom/)
• Shao Wei Tan, Senior Manager, Creator Workflows Solution Consulting, ServiceNow (https://www.linkedin.com/in/tanshaowei/)

Accelerating Automation and Business Transformation with Low-code and GenAI

GenAI is the gamechanger that can transform work across your organisation, but AI is only as powerful as the platform it’s built on. 

When you marry GenAI capabilities with a powerful workflow automation platform, every employee in your organisation is empowered to do more, do it faster and create what they couldn't before. Working smarter has never been easier.

Join our team of experts to discover what ServiceNow’s Now Assist with GenAI can do for your employees, customers, agents, and developers. Learn how GenAI

• can gather the full body of case information that IT agents and operators need to promptly resolve IT issues. 
• can automate and expedite building tasks for developers and empower citizen developers to do more than they can imagine. 

Increase productivity, transform experiences, and accelerate agility on the Now Platform. 

Featured speakers: 
• Peter Doherty – Sales Director, Sales Operations, ServiceNow
• Doug Alcock – Senior Solution Sales Executive, Creator Workflows, ServiceNow
• Sylvain Hauser – Solution Consultant, Creator Workflows, ServiceNow


Resources:

Unlocking strategic business advantages with Generative AI
https://www.servicenow.com/now-platform/generative-ai.html

Put AI to work with Now Assist

As a modern manufacturer, you need to meet new cybersecurity challenges head on by managing IT and OT risks together. That’s because hackers aren’t just targeting IT systems these days; they’re penetrating your connected operational technology assets too.   

Join us as we examine the expanding threat landscape across manufacturing, and why it’s so important to take an integrated view of risk across all your technology assets.  

You’ll learn how managing IT and OT risks together can significantly reduce downtime and revenue loss, and how ServiceNow can give you a foundation for a more proactive security strategy with a single system of action.  

In this webinar, our customer service experts will share: 
- The state of manufacturing today 
- Key imperatives you need to address 
- How ServiceNow can help, including case studies 

Speakers: 
Ashish Pujari, Head of Manufacturing Go-To-Market Director, APAC, ServiceNow 
Andre Rencontre, General Manager – CRM & Workflow Solutions, NTT DATA Business Solutions Australia 
Satish Anthur, Senior Director, Pre-sales, NTT DATA Business Solutions India

Transforming Enterprise Security in Manufacturing

Many financial services organizations are striving to accelerate and scale their digital transformation in response to growing challenges, from cyberattacks to third-party errors. But they are held back by complex, outdated systems, as well as concerns about risks surrounding new technologies. This webinar offers key insights on optimizing your digitalization journey to achieve resilient operations while driving innovation and performance. 

Speakers 
- Kai Lenz, Senior Advisor to the Financial Services Industry, ServiceNow 
- Anna Mazzone, Head of Risk & ESG Business EMEA 
- Alexander Densum, EMEA Operational Resilience Framework Lead, Mitsubishi UFJ Financial Group

Demonstrating resiliency while driving innovation in financial services

Josh Cooper shared an amazing dive into how Now Assist is transforming the customer service agent experience. The real-time examples of how Now Assist summaries can not only help to consolidate long running ticket data, but also help with resolution data quality, really got our customers dreaming big! 

Speaker:
Josh Cooper, Advisory Solution Consultant, Intelligent Automation, ServiceNow

Simplify the Agent Experience - Leverage GenAI to Drive Human-centric Engagement

Most, if not all, financial institutions say they are customer-focused, but how does this translate into business strategy?

Recent research from American Banker, sponsored by ServiceNow, provides insights on how putting the customer at the center of banking drives technology choices and other key decisions. The research also sheds light on the differences between FIs with – and without – a customer experience North Star foundational to their organization. 

Join our web seminar to learn: 
- The actions customer-centric banks are taking more than their peers 
- How being highly customer centric relates to higher success delivering intended CX 
- The steps FIs are taking to deliver on CX initiatives 
- Areas of investment focus to support CX strategy 

Speakers:
Kristin Streett, AMS Head of Banking, ServiceNow 
Kerry Gross, Director of Research Intelligence, Arizent

Building a Customer Centric Bank

Long have agencies been tasked with doing more with less, however, with AI that more with less mentality is actually doable. The catch, is that the technology needs to be as secure and usable as possible. In this lightning keynote you will hear from an industry leader about how to enhance performance with AI.

Enhancing Your Agency’s Performance with Secure AI

In this on-demand webinar, government and industry leaders talk about how organizations can move ideas from the drawing board into the real world 

Jill Marlowe, NASA Digital Transformation Officer 

Maria Sadek, EPMO Director, Financial Management Business Transformation Service, Department of Veterans Affairs 

Scott E. Simpson, Digital Transformation Lead Department of Homeland Security Office of the Chief Procurement Officer Procurement Innovation Lab 

Eliza Erickson, Director of Permit,. License & Certification Innovation, Office of the Governor, Office of Transformation and Opportunity, State of Pennsylvania 

Justin Herman, Vice President, Mission Success, ServiceNow Global Public Sector

Your roadmap for government transformation

Tune into this telco webinar to hear the latest and greatest innovations for ServiceNow Telecom.

Hear from our ServiceNow product experts Romit Ghose and Jurie Roux as they delve into how this release enables you to: 
- Leverage generative AI to quickly understand and action alerts with enriched explanations
- Easily manage rack utilisation, visualise complex topologies, and design future state networks
- Increase efficiency with opportunities, quotes, and orders on a single platform

Presenters:
Romit Ghose, Sr. Director, Outbound Product Mgmt, TMT Industry, ServiceNow
Ryan Palamara, Director, Outbound Product Mgmt, TMT Industry, ServiceNow

What's new in the Washington DC release - Telecom

Hear from our top product experts Romit Ghose and Ryan Palamara about the new capabilities in Washington DC that will enable technology companies to:

- Connect to customers at scale
- Increase efficiency with opportunities, quotes, and orders on a single platform
- Leverage order timeline views for tracking long, complex fulfillment lifecycles

Presenters:
Romit Ghose, Sr. Director, Outbound Product Mgmt, TMT Industry, ServiceNow
Ryan Palamara, Director, Outbound Product Mgmt, TMT Industry, ServiceNow

A deep dive into the ServiceNow Washington DC Release for Technology Providers

ServiceNow’s latest Washington D.C. release has a new offering for financial institutions. Join speakers from ServiceNow and Visa for a webinar that will highlight ServiceNow Disputes Management, Built with Visa.

During this engaging session, Reinvent dispute resolution with ServiceNow and Visa, you’ll learn how the only dispute resolution workflow built with Visa guidelines can help you:
- Automate dispute intake for frictionless cardholder service
- Reduce manual updates with integrated, comprehensive Visa chargeback guidelines
- Adhere to compliance in a stronger more cost effective manner with regulations and SLA requirements embedded into workflows
- Take charge of card disputes with ServiceNow and Visa. Sign up for this webinar now.

Speakers:
Tammi Shapiro, Vice President and Global Head of Product, Financial Services Industry, ServiceNow
Tom Ormandy, Product & Solutions Marketing, Financial Services, ServiceNow
Liz Chaffin, VP, Dispute Solutions Product Management, Visa

Drive faster, more cost effective dispute resolution - with ServiceNow and Visa

In manufacturing, no one works alone, and everything is collaborative. Siloed, paper-based processes hamper collaboration, slowing operations and frustrating employees. Even workers who love their jobs hate some common problems found throughout manufacturing. 81% of manufacturing workers say that interaction with too many systems and applications makes their day-to-day work life inefficient. 

Two-thirds report that they spend more than an hour each day (half of those more than two hours!) hunting for the information or data they need to do their jobs.

These worker insights come courtesy of  a recent “Voice of the Factory Floor” survey conducted by ServiceNow and IndustryWeek. Workers list many suggestions on improvements that could be made to improve work-life balance and drive efficiency across the entire value chain.  

Joe Mulrooney, ServiceNow, will discuss takeaways from the research and share how ServiceNow customers are digitalising workflows to deliver better business outcomes and improve employee job satisfaction. 

Takeaways from this webinar:  
·         What are the biggest factors impacting factory floor productivity? 
·         How to identify and prioritise which work processes should be digitised to reduce the time and effort required from the teams doing the jobs
·         The impact of digitising workflows in attracting and retaining skilled personnel

Reduce Downtime and Drive Growth. Yes, You Can Do Both!

Over the past decade, industries have faced unprecedented challenges, including geopolitical tensions, technological disruptions, cyber threats, shifting business paradigms, global market fluctuations, and the looming impact of climate change.

Amidst these challenges, digitisation and automation emerge as pivotal strategies for tackling complexities head-on. The webinar will delve into the transformative potential of digital factories, where the convergence of real-world operations and digital technologies revolutionises business processes.

Key discussion points include:

1. Embracing digitisation and automation: Discover how digital factory initiatives integrate data from Operational Technology (OT) devices and assets, paving the way for data-driven enterprises.

2. Mitigating external threats: Learn about strategies for early detection, analysis, and service management to safeguard OT devices from external threats, enhancing overall security and resilience.

3. Empowering shop floor employees: Explore the benefits of digitising processes for shop floor employees, including automation and superior decision support, to optimise efficiency and productivity.

Join us as we unravel the cornerstone of digital transformation and explore practical insights for thriving in today's dynamic industrial landscape.

Digital Factory Transformation in Manufacturing: Strategies for Success

Organizations are becoming laser focused on optimizing business value. Their portfolio management approach is centered around achieving outcomes, and techniques like OKRs are helping define and measure success. But to succeed, organizations need the right structure, the right approach, and the right tools. 

Watch this fireside chat to hear our experts discuss: 
• How to deliver strategic plans that work, even as they continuously adapt 
• The role of project management offices (PMOs) in enabling portfolio delivery optimized for outcomes 
• The way to integrate approaches and technology into a single connected solution that drives performance 
• How ServiceNow’s PMO is using Strategic Planning day-to-day to drive value

Project management offices 101: The essential role of PMOs

In a survey, 81% of C-suite revealed that environmental, social, and governance (ESG) assessment and management is a top responsibility at their organization. ITAM teams have a unique opportunity to achieve this goal by implementing more sustainable approaches to how assets are used and managed.

Attend this session, Drive ESG outcomes with ITAM, as we define ESG and share how you can:
• Optimize consumption, reduce e-waste, and properly dispose of your assets
• Mobilize your ESG strategy in areas of privacy, responsible sourcing, e-waste management, and workplace safety
• Gain measurable outcomes by using a single system of record and action—driving your ESG initiatives to optimize processes, creating long-term value and impact

Drive ESG outcomes with ITAM

Gain a greater understanding of how your asset data and workflows can benefit more people and teams in IT and beyond. Asset management should always save you money and make your processes better, but what if you want to go beyond these table stakes benefits? These ITAM advantages only happen when your data is integrated, and processes work together. See what asset data organizations are leveraging and sharing across their IT teams and what it would take for you to empower more of your organization.

Key takeaways:
• Assess and build the foundation for a wholistic management of all your assets
• Understand the five key people and teams you can help and influence
• Follow the asset journey where many teams and people interact with technology assets
• Know what the next steps are to level up your asset management

Leveling up with your asset data – making friends and influencing teams

If you’re considering a cloud migration strategy for your company, you’re not alone. We recognize that cloud adoption is an ongoing process, but because the market has reached full maturity, there are more providers, migration paths, and configuration options than ever before to consider. 

So, how do you get started?

Tune into this session Cloud migrations 101: Plan, scale and operate the cloud to discover essential cloud migration steps to get started, and a cloud-agnostic approach that enables your teams to provide and monitor secure, compliant cloud resources at reduced cost and risk. Also up for discussion are:
• The basic components of cloud migrations
• How our Now Platform automates on-prem and cloud workflows onto a single thread
• Best practices for operating in the cloud with optimal visibility
• And much more

Cloud Migration 101: The Essential Components for Getting Started

You know that adage, “do more with less”? We’d rather turn that on its head and instead empower you to do more with more of your assets. However, this often requires automating the asset lifecycle to reduce spend, improve experiences, minimize risks, and make your work more productive and meaningful. But what kind of asset lifecycles can — and should — you automate? 

German Bertot, VP and General Manager of ServiceNow’s Asset Management business unit, will give his insights into the asset lifecycle automation industry and the common pitfalls customers are encountering. 

Watch now to hear Bertot explain how to:
• Automate lifecycles for more of your assets
• Use your asset data and workflows to do more across your organization
• Build business and strategic value around your assets & asset management team

The Boons (and Pitfalls) of Automated Asset Lifecycle Management

Continuing from yesterday’s session in this 2-part series, we’ll have a conversation about what ITAM will look like in 5-7 years, the future of cloud technologies, who you’ll need to align with for success, and the steps you can take to prepare yourself and your organization.

The future of asset management is in your hands. Will it be an easy or difficult transition? Today, we’ll explore ways in which you can prepare for the future – cloud management, working with executive teams, raising your profile, and continuing to elevate the strategic importance of ITAM.

Topics we’ll explore include:
• What ITAM looks like in 5-7 years
• How clouds will continue to impact organizations
• What expertise and departments you should align with now for future success
• How to raise your profile with more business savvy presentations
• Key KPIs to start tracking now

ITAM’s past, present, future | Part 2—How to define your role in ITAM’s future

In this 2-part series, we’ll explore the past, present, and future of ITAM. In this first session, we’ll explore compliance, cost, risk, security, and how asset management makes a difference for each. We’ll look at ITAM’s past to understand how we’ve reached the present and consider how businesses are changing. Across organizations, ITAM can be a driving force in many areas but understanding where you are and where you’re going is key. We’ll also consider how to build and maintain the skills and relationships that will help us address the ongoing move to the cloud and hybrid working.

A few conversations you’ll want to be a part of include:
• Compliance – is it getting easier?
• How does automation and machine learning help?
• What steps will help you strengthen security and avert risk?
• Three things that will help you move to the cloud
• Actions you can take to keep at the top of your ITAM game

Join us for tomorrow’s session where we’ll have a conversation about what ITAM will look like in 5-7 years, the future of cloud technologies, who you’ll need to align with for success, and the steps you can take to prepare yourself and your organization.

ITAM’s past, present, future | Part 1—Is it all about spend, compliance, & risk?

IT Asset Management Virtual Summit

Everyone is being subjected to massive change, whether it’s the variety, level, or pace of change – or all three. How we transform our digital operations will determine how well we adapt, survive, and even thrive during these challenging times of economic uncertainty and dynamically evolving markets. 

In this keynote session, Juliana Beauvais, Director of Asset Management Product and Solution Marketing at ServiceNow, will take you through three indispensable areas where you can transform digital operations—and how to put your digital operations plan into action.

Join the discussion to learn how to:
• Navigate the variety, level, and pace of change in digital operations 
• Transform digital operations with faster service operations and integrated ITAM
• And build on asset management to further reduce costs and risks.

3 Ways to Evolve Digital Operations & Navigate Market Uncertainty

Digital Transformation

IT Asset Management

Asset Management

Digital Strategy

Digital Experience

IT Infrastructure

IT Operations

ITOM

Enterprise IT

Digitalization

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IT Service Management

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IT Security

Increasing expectations for good governance, effective risk management and complex demands for corporate compliance are presenting a growing challenge for organizations of all sizes. Join industry thought leaders as they provide you with practical advice on how to implement successful risk and compliance management strategies across your organization. Browse risk management resources in the form of interactive webinars and videos and ask questions of expert GRC professionals.

IT Governance, Risk and Compliance

The data center management community focuses on the holistic management and optimization of the data center. From technologies such as virtualization and cloud computing to data center design, colocation, energy efficiency and monitoring, the BrightTALK data center management community provides the most up-to-date and engaging content from industry experts to better your infrastructure and operations. Engage with a community of your peers and industry experts by asking questions, rating presentations and participating in polls during webinars, all while you gain insight that will help you transform your infrastructure into a next generation data center.

Data Center Management

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Application Development

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Business Continuity / Disaster Recovery

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Enterprise Applications

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Storage

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Network Infrastructure

Get powerful end user computing insights from influential EUC experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on effective approaches to get non-programmers to create working applications.

End User Computing

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Help Desk and Support

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Information Technology

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Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

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CxO Strategy

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Operations

Get powerful procurement and sourcing insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which strategies are proving to be the most effective for managing vendors, improving performance and reducing cost.

Procurement and Sourcing

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

3 Ways to Evolve Digital Operations & Navigate Market Uncertainty

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ServiceNow APAC