Name: Why GBS leaders need to invest in service experience
Start: 2024-01-23T07:57:00Z
End: 2024-01-23T07:57:26.000Z
Location: BrightTALK
Rating: 0

Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™

Over the past decade, industries have faced unprecedented challenges, including geopolitical tensions, technological disruptions, cyber threats, shifting business paradigms, global market fluctuations, and the looming impact of climate change.

Amidst these challenges, digitisation and automation emerge as pivotal strategies for tackling complexities head-on. The webinar will delve into the transformative potential of digital factories, where the convergence of real-world operations and digital technologies revolutionises business processes.

Key discussion points include:

1. Embracing digitisation and automation: Discover how digital factory initiatives integrate data from Operational Technology (OT) devices and assets, paving the way for data-driven enterprises.

2. Mitigating external threats: Learn about strategies for early detection, analysis, and service management to safeguard OT devices from external threats, enhancing overall security and resilience.

3. Empowering shop floor employees: Explore the benefits of digitising processes for shop floor employees, including automation and superior decision support, to optimise efficiency and productivity.

Join us as we unravel the cornerstone of digital transformation and explore practical insights for thriving in today's dynamic industrial landscape.

Digital Factory Transformation in Manufacturing: Strategies for Success

Organizations are becoming laser focused on optimizing business value. Their portfolio management approach is centered around achieving outcomes, and techniques like OKRs are helping define and measure success. But to succeed, organizations need the right structure, the right approach, and the right tools. 

Watch this fireside chat to hear our experts discuss: 
• How to deliver strategic plans that work, even as they continuously adapt 
• The role of project management offices (PMOs) in enabling portfolio delivery optimized for outcomes 
• The way to integrate approaches and technology into a single connected solution that drives performance 
• How ServiceNow’s PMO is using Strategic Planning day-to-day to drive value

Project management offices 101: The essential role of PMOs

As companies strive to compete and respond to changes, organizations are shifting strategies and investment initiatives. But understanding the impact of changes and aligning on strategy and initiatives can be time consuming and costly when multiple disparate systems are used. 

Which is why ServiceNow commissioned Forrester Consulting to conduct a study about the economic benefits of deploying ServiceNow Strategic Portfolio Management (SPM). 

Learn more about how organizations can align and save costs when you join our webinar: The Total Economic Impact™ study of Strategic Portfolio Management featuring ServiceNow and guest Forrester. You’ll hear experts from ServiceNow and Forrester discussing how SPM helped the composite organization:  
- Deliver visibility that informs decision-making 
- Align initiatives with strategy by consolidating processes on a single platform 
- Decrease time to value for investment initiatives 
- Achieve an ROI of up to 365%

Third-party analysis of ServiceNow Strategic Portfolio Management

ServiceNow Strategic Portfolio Management (SPM) helps you align all work to optimize business outcomes and respond rapidly to change. So your company can deliver more value. Not just more output. Learn how MKS Instruments was able to put SPM to work when you join our webinar: Continuous planning with Strategic Portfolio Management. Our speakers will discuss:

- Why 75% of business leaders will use SPM roadmap planning tools by 2023
- How to adjust strategies based on the dynamic evolution of markets
- How to enable business units to develop initiatives aligned with business objectives
- How to accelerate business value via continuous delivery and planning

Watch this webinar today for a closer look at how SPM provides teams at all levels with visibility into the latest strategic initiatives.

Achieve greater business value with strategic portfolio management (SPM)

In a world where disruption is a constant, a leader must always be thinking about ways for Global Business Services (GBS) to be the transformation engine for their business. But how? Leaders in this space are delivering breakthrough results by elevating the user experience, driving digital transformation and innovation at scale, enhancing performance, and developing branding and talent.

Watch now for specific insights into how GBS organizations can create new sources of value for your business. Together with ServiceNow's customers panel PepsiCo and Mars get to learn:

· How leading GBS organizations are driving key corporate outcomes
· The role of tech and the essential capabilities needed to mature and scale GBS
· How to drive change management and strategy to innovate and grow into a NextWave GBS organization

Can GBS be a transformation engine without embracing “experience”?

Like many other organisations following the principles of global business services (GBS), ServiceNow is committed to driving efficiency and impact at scale within our own business.

Watch now to hear from ServiceNow's experts on the key strategies for realising value.

Find out how they’ve delivered results including:
· $175m average suppler discounting savings
· 60% PO cycle time improvement
· 80% HR self-service rate

Driving Global Business Services Outcomes At Scale

Today's enterprise leaders need to move fast and adapt to constantly changing market conditions. But accelerating work processes and delivering better experiences for customers and employees is even more challenging when legacy systems and applications aren't up to the task. Replacing and sometimes even upgrading legacy technologies can create more cost and risk. But there's a better way.

Join ServiceNow for a discussion of how ServiceNow App Engine can revitalize your legacy application landscape through the combination of low-code tools, hyperautomation, and AI capabilities. You’ll see how you can transform your legacy applications to:

· Open up data access to more people, more applications, and more processes

· Scale up app delivery and improve user experiences

· Reduce operational costs and the risk of technical debt

You’ll also hear inspiring use cases outlining how real-world ServiceNow customers consolidated and centralized their legacy applications using low-code tools. They were able to drive new value by reimagining their legacy application assets.

Modernize your legacy application landscape with ServiceNow

The 21st century enterprise is known for digital transformation. Yet businesses are still burdened with manual processes which sap morale, squander talent, and negatively affect the bottom line. In order to address these challenges and deliver better experiences for employees and customers, Robotic Process Automation (RPA) can be an important tool in the hyperautomation toolbox to automate manual, repetitive core business processes. However, organizations must have a higher-level strategy in place for deploying RPA and measuring its impact on ROI.  

Join us in July for our webinar: RPA best practices: How to implement and scale bots for faster ROI. 

You’ll learn to develop key strategies for deploying RPA and maximizing cost savings as part of your broader hyperautomation initiatives. Our experts will discuss: 

-Best practices for implementing and scaling RPA 
-Building and deploying bots on the ServiceNow platform 
-Establishing a framework for measuring business value  
-Key use cases exemplifying end-to-end process automation 

See how quickly you can reduce costs and improve operational efficiency with RPA. Reserve your seat today!

RPA best practices: How to implement and scale bots for faster ROI

Low-code developers receive all the joy and satisfaction of pro code developers — without the endless training, schooling, and bootcamps. And now, they also have generative AI. When low-code and generative AI come together, they can be leveraged to do more with less, and increase their overall impact on the organization. Learn more when you watch our webinar: Leverage generative AI to boost your low-code developer experience. At this event, you’ll:

• Learn how you can automate mundane work with ServiceNow generative AI
• Discover generative AI text-to-code capabilities to improve the accuracy and speed of low-code development
• See how to improve developer productivity across the enterprise

Watch today to hear more about increasing your development teams’ productivity and efficiency with low-code and generative AI.

Leverage generative AI to boost your low-code developer experience

For many organizations, the next target in their digital transformation strategy is to move beyond department-level task automation to cross-enterprise core business automation at scale. However, traditional approaches to automation can only take a business so far. A mix of disconnected automation technologies has resulted in “islands of automation” that offer only limited potential when operating in silos. That’s why many organizations are pursuing a new path known as “hyperautomation.”

Join this session to discover how hyperautomation powered by Automation Center in the ServiceNow Platform can help modern automation teams and CoEs link different systems and automation technologies into a single, cohesive whole to transform your organization’s efficiency and achieve better experiences at scale. You’ll discover how you can:

· Connect your enterprise as the first step to hyperautomation

· Integrate your siloed, point automation tools into a unified hyperautomation solution with centralized governance

· Prioritize, manage, and measure ROI across your multi-vendor landscape

· Capitalize on the powerful combination of ServiceNow CMDB, ITSM incident and change management, and Automation Engine all on the ServiceNow Platform to predict and prevent automation failures and reduce automation TCO

· Incorporate ServiceNow workflows as the top-level orchestration layer in your ServiceNow and 3rd party vendor hyperautomation stack

· Achieve the goal of using advanced ServiceNow Platform hyperautomation capabilities – including Generative AI - to put the work of people first and unlock productivity and innovation

The session includes a demo of Automation Center, so that you can get a firsthand look at hyperautomation’s power and potential.

Master your hyperautomation landscape with connected tools, visibility, and ROI

Do you have a backlog of low-code apps but no one to build them? Have you started a small citizen development program but don't know how to grow? Come learn how citizen developers can boost productivity and lower cycle time across your enterprise. Nationale Nederlande (NN) Group experts will share how they empower citizen developers to create value with ServiceNow's low-code platform. The session will review how to ensure proper governance, how to start small and grow a program, and the importance of hosting hackathons to drive innovation. NN Group's experts will close with a demo—from intake to building an app, fast!

3 defining fundamentals to kick-start your citizen development journey

Within development organizations staffed with hard-core coding veterans, low-code has been a well-kept secret. But word is getting out. Organizations that once placed a premium on experience are now leveraging low-code for increased agility, productivity, and creativity. Join our June webinar to find out more. We’ll discuss how to:

- Maximize developer productivity by aligning the right skills to the right projects

- Prioritize creativity by automating tedious, repeatable, manual tasks

- Arm developers with the power to build up to 4 times faster

- Upskill early career developers more quickly and thoroughly

What happens when real pro coders are set free in a low-code environment? See for yourself

Unleash the power of your developers with low-code platforms

Hear how ServiceNow helped Starbucks to reduce what was once a 40-minute job with a simplified process to free up agents' time to help more customers on their chosen channels, resulting in agent productivity increasing by 14% and attrition reduced by 9%. We also look forward to the future of CX and the impact Gen AI may have on customer service.

How Starbucks used ServiceNow to serve customers with more empathy

See how service providers and telcos innovate by using automation to reduce disruption, increase revenue streams and enhance the overall customer experience. Find out how BT, Radius and NTT Docomo leveraged automation to achieve cost savings, reduce response time and optimise resources and in turn, deliver exceptional service to the customers.

Innovating with Automation for Service Providers and Telcos

Gain insights into how generative AI is changing the game in field services by enhancing operations and communications, automating reports, and more. Hear from ServiceNow’s field service expert Simon Beavis and global technology solutions company, Cyient at InnovateCX.

How Gen AI Can Transform Field Operations

CX transformation can be challenging - budgets may shift to other business areas such as operational efficiency, or there may be limited support from senior leaders. Hear from IDC and ServiceNow on how business and IT leaders can see positive ROI from technology investments, turn customer-centric visions into reality, and help customer support teams succeed.

Fireside Chat with IDC - Thriving in the Experience Economy

In a survey, 81% of C-suite revealed that environmental, social, and governance (ESG) assessment and management is a top responsibility at their organization. ITAM teams have a unique opportunity to achieve this goal by implementing more sustainable approaches to how assets are used and managed.

Attend this session, Drive ESG outcomes with ITAM, as we define ESG and share how you can:
• Optimize consumption, reduce e-waste, and properly dispose of your assets
• Mobilize your ESG strategy in areas of privacy, responsible sourcing, e-waste management, and workplace safety
• Gain measurable outcomes by using a single system of record and action—driving your ESG initiatives to optimize processes, creating long-term value and impact

Drive ESG outcomes with ITAM

Today’s pioneering global business services (GBS) organisations are finding new ways to generate value for their enterprise. But for most GBS leaders, the path forward isn’t so obvious. Join GBS expert Deborah Kops and ServiceNow’s Cara Herrick where they will explore how you can drive business value with more efficient service experiences.

Find out how you can transform your strategy at a time when change is constant but budgets are tight. You’ll learn how to:

· deliver modern experiences
· streamline the employee journey with efficient services
· build a shared services department that reduces costs while driving productivity.

Why GBS leaders need to invest in service experience

Employee Engagement

Employee Experience

Human Resources

Employee Advocacy

HR Strategy

HR Technology

HR Analytics

HR Metrics

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IT Service Management

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Cloud Computing

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IT Security

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IT Governance, Risk and Compliance

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Data Center Management

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Application Development

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Business Continuity / Disaster Recovery

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Enterprise Applications

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Storage

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Information Technology

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Get powerful human resource management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which HR practices and strategies have been shown to be effective in retaining and growing talent.

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

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Operations

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Procurement and Sourcing

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Why GBS leaders need to invest in service experience

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