Name: Accelerating Automation and Business Transformation with Low-code and GenAI
Start: 2024-09-12T02:00:00Z
End: 2024-09-12T02:00:34.000Z
Location: BrightTALK

Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™

Join the discussion on the importance of connecting Risk across the enterprise, because risk and compliance is in everything! With the AI platform for digital transformation across the enterprise you can gain real-time visibility, increase efficiency and make decisions with confidence.

Connecting risk across the enterprise- India

Organizations can cultivate trust and foster innovation by implementing the right level of AI governance that is crucial for guiding the responsible development, deployment, and use of AI technologies. Put effective guardrails in place and navigate your organizations adoption of AI with agility and resilience.

The Foundation for Sustainable and Responsible AI Innovation- India

Trust is a key issue for enterprises and their technology suppliers, it encompasses not just security, but also risk, compliance, privacy, and ethics. With AI technologies and ever changing regulatory and threat landscapes, trust is harder to achieve and maintain but is vital for sustaining customer confidence and loyalty. The future of trust requires a cohesive strategy with risk forming the foundational layer of the hierarchy.

IDC Analyst: Future of trust framework- India

Visibility to risk across the enterprise is crucial to growth and success. Learn how we've used our robust Now Platform to uplevel our own view of risk across the enterprise while breaking down silos. Using ServiceNow Integrated Risk Management (IRM), we can avoid pitfalls and have a single source of truth to help us work and collaborate more effectively. Our Now on Now story showcases the power of a connected IRM. With it, we are a modern, more resilient enterprise ready to make impactful risk-based decisions.

Now on Now: Our Enterprise IRM Journey- India

GenAI is the gamechanger that can transform work across your organisation, but AI is only as powerful as the platform it’s built on. 

When you marry GenAI capabilities with a powerful workflow automation platform, every employee in your organisation is empowered to do more, do it faster and create what they couldn't before. Working smarter has never been easier.

Join our team of experts to discover what ServiceNow’s Now Assist with GenAI can do for your employees, customers, agents, and developers. Learn how GenAI

• can gather the full body of case information that IT agents and operators need to promptly resolve IT issues. 
• can automate and expedite building tasks for developers and empower citizen developers to do more than they can imagine. 

Increase productivity, transform experiences, and accelerate agility on the Now Platform. 

Featured speakers: 
• Peter Doherty – Sales Director, Sales Operations, ServiceNow
• Doug Alcock – Senior Solution Sales Executive, Creator Workflows, ServiceNow
• Sylvain Hauser – Solution Consultant, Creator Workflows, ServiceNow


Resources:

Unlocking strategic business advantages with Generative AI
https://www.servicenow.com/now-platform/generative-ai.html

Put AI to work with Now Assist

As a modern manufacturer, you need to meet new cybersecurity challenges head on by managing IT and OT risks together. That’s because hackers aren’t just targeting IT systems these days; they’re penetrating your connected operational technology assets too.   

Join us as we examine the expanding threat landscape across manufacturing, and why it’s so important to take an integrated view of risk across all your technology assets.  

You’ll learn how managing IT and OT risks together can significantly reduce downtime and revenue loss, and how ServiceNow can give you a foundation for a more proactive security strategy with a single system of action.  

In this webinar, our customer service experts will share: 
- The state of manufacturing today 
- Key imperatives you need to address 
- How ServiceNow can help, including case studies 

Speakers: 
Ashish Pujari, Head of Manufacturing Go-To-Market Director, APAC, ServiceNow 
Andre Rencontre, General Manager – CRM & Workflow Solutions, NTT DATA Business Solutions Australia 
Satish Anthur, Senior Director, Pre-sales, NTT DATA Business Solutions India

Transforming Enterprise Security in Manufacturing

Many financial services organizations are striving to accelerate and scale their digital transformation in response to growing challenges, from cyberattacks to third-party errors. But they are held back by complex, outdated systems, as well as concerns about risks surrounding new technologies. This webinar offers key insights on optimizing your digitalization journey to achieve resilient operations while driving innovation and performance. 

Speakers 
- Kai Lenz, Senior Advisor to the Financial Services Industry, ServiceNow 
- Anna Mazzone, Head of Risk & ESG Business EMEA 
- Alexander Densum, EMEA Operational Resilience Framework Lead, Mitsubishi UFJ Financial Group

Demonstrating resiliency while driving innovation in financial services

Josh Cooper shared an amazing dive into how Now Assist is transforming the customer service agent experience. The real-time examples of how Now Assist summaries can not only help to consolidate long running ticket data, but also help with resolution data quality, really got our customers dreaming big! 

Speaker:
Josh Cooper, Advisory Solution Consultant, Intelligent Automation, ServiceNow

Simplify the Agent Experience - Leverage GenAI to Drive Human-centric Engagement

Most, if not all, financial institutions say they are customer-focused, but how does this translate into business strategy?

Recent research from American Banker, sponsored by ServiceNow, provides insights on how putting the customer at the center of banking drives technology choices and other key decisions. The research also sheds light on the differences between FIs with – and without – a customer experience North Star foundational to their organization. 

Join our web seminar to learn: 
- The actions customer-centric banks are taking more than their peers 
- How being highly customer centric relates to higher success delivering intended CX 
- The steps FIs are taking to deliver on CX initiatives 
- Areas of investment focus to support CX strategy 

Speakers:
Kristin Streett, AMS Head of Banking, ServiceNow 
Kerry Gross, Director of Research Intelligence, Arizent

Building a Customer Centric Bank

Long have agencies been tasked with doing more with less, however, with AI that more with less mentality is actually doable. The catch, is that the technology needs to be as secure and usable as possible. In this lightning keynote you will hear from an industry leader about how to enhance performance with AI.

Enhancing Your Agency’s Performance with Secure AI

In this on-demand webinar, government and industry leaders talk about how organizations can move ideas from the drawing board into the real world 

Jill Marlowe, NASA Digital Transformation Officer 

Maria Sadek, EPMO Director, Financial Management Business Transformation Service, Department of Veterans Affairs 

Scott E. Simpson, Digital Transformation Lead Department of Homeland Security Office of the Chief Procurement Officer Procurement Innovation Lab 

Eliza Erickson, Director of Permit,. License & Certification Innovation, Office of the Governor, Office of Transformation and Opportunity, State of Pennsylvania 

Justin Herman, Vice President, Mission Success, ServiceNow Global Public Sector

Your roadmap for government transformation

Tune into this telco webinar to hear the latest and greatest innovations for ServiceNow Telecom.

Hear from our ServiceNow product experts Romit Ghose and Jurie Roux as they delve into how this release enables you to: 
- Leverage generative AI to quickly understand and action alerts with enriched explanations
- Easily manage rack utilisation, visualise complex topologies, and design future state networks
- Increase efficiency with opportunities, quotes, and orders on a single platform

Presenters:
Romit Ghose, Sr. Director, Outbound Product Mgmt, TMT Industry, ServiceNow
Ryan Palamara, Director, Outbound Product Mgmt, TMT Industry, ServiceNow

What's new in the Washington DC release - Telecom

Hear from our top product experts Romit Ghose and Ryan Palamara about the new capabilities in Washington DC that will enable technology companies to:

- Connect to customers at scale
- Increase efficiency with opportunities, quotes, and orders on a single platform
- Leverage order timeline views for tracking long, complex fulfillment lifecycles

Presenters:
Romit Ghose, Sr. Director, Outbound Product Mgmt, TMT Industry, ServiceNow
Ryan Palamara, Director, Outbound Product Mgmt, TMT Industry, ServiceNow

A deep dive into the ServiceNow Washington DC Release for Technology Providers

ServiceNow’s latest Washington D.C. release has a new offering for financial institutions. Join speakers from ServiceNow and Visa for a webinar that will highlight ServiceNow Disputes Management, Built with Visa.

During this engaging session, Reinvent dispute resolution with ServiceNow and Visa, you’ll learn how the only dispute resolution workflow built with Visa guidelines can help you:
- Automate dispute intake for frictionless cardholder service
- Reduce manual updates with integrated, comprehensive Visa chargeback guidelines
- Adhere to compliance in a stronger more cost effective manner with regulations and SLA requirements embedded into workflows
- Take charge of card disputes with ServiceNow and Visa. Sign up for this webinar now.

Speakers:
Tammi Shapiro, Vice President and Global Head of Product, Financial Services Industry, ServiceNow
Tom Ormandy, Product & Solutions Marketing, Financial Services, ServiceNow
Liz Chaffin, VP, Dispute Solutions Product Management, Visa

Drive faster, more cost effective dispute resolution - with ServiceNow and Visa

In manufacturing, no one works alone, and everything is collaborative. Siloed, paper-based processes hamper collaboration, slowing operations and frustrating employees. Even workers who love their jobs hate some common problems found throughout manufacturing. 81% of manufacturing workers say that interaction with too many systems and applications makes their day-to-day work life inefficient. 

Two-thirds report that they spend more than an hour each day (half of those more than two hours!) hunting for the information or data they need to do their jobs.

These worker insights come courtesy of  a recent “Voice of the Factory Floor” survey conducted by ServiceNow and IndustryWeek. Workers list many suggestions on improvements that could be made to improve work-life balance and drive efficiency across the entire value chain.  

Joe Mulrooney, ServiceNow, will discuss takeaways from the research and share how ServiceNow customers are digitalising workflows to deliver better business outcomes and improve employee job satisfaction. 

Takeaways from this webinar:  
·         What are the biggest factors impacting factory floor productivity? 
·         How to identify and prioritise which work processes should be digitised to reduce the time and effort required from the teams doing the jobs
·         The impact of digitising workflows in attracting and retaining skilled personnel

Reduce Downtime and Drive Growth. Yes, You Can Do Both!

Over the past decade, industries have faced unprecedented challenges, including geopolitical tensions, technological disruptions, cyber threats, shifting business paradigms, global market fluctuations, and the looming impact of climate change.

Amidst these challenges, digitisation and automation emerge as pivotal strategies for tackling complexities head-on. The webinar will delve into the transformative potential of digital factories, where the convergence of real-world operations and digital technologies revolutionises business processes.

Key discussion points include:

1. Embracing digitisation and automation: Discover how digital factory initiatives integrate data from Operational Technology (OT) devices and assets, paving the way for data-driven enterprises.

2. Mitigating external threats: Learn about strategies for early detection, analysis, and service management to safeguard OT devices from external threats, enhancing overall security and resilience.

3. Empowering shop floor employees: Explore the benefits of digitising processes for shop floor employees, including automation and superior decision support, to optimise efficiency and productivity.

Join us as we unravel the cornerstone of digital transformation and explore practical insights for thriving in today's dynamic industrial landscape.

Digital Factory Transformation in Manufacturing: Strategies for Success

Organizations are becoming laser focused on optimizing business value. Their portfolio management approach is centered around achieving outcomes, and techniques like OKRs are helping define and measure success. But to succeed, organizations need the right structure, the right approach, and the right tools. 

Watch this fireside chat to hear our experts discuss: 
• How to deliver strategic plans that work, even as they continuously adapt 
• The role of project management offices (PMOs) in enabling portfolio delivery optimized for outcomes 
• The way to integrate approaches and technology into a single connected solution that drives performance 
• How ServiceNow’s PMO is using Strategic Planning day-to-day to drive value

Project management offices 101: The essential role of PMOs

As the pharma industry confronts the dual challenges of regulatory compliance and the opioid crisis, innovative technological solutions are essential for safeguarding public health and ensuring legal adherence. This webinar explores how the convergence of AI and low code/no code (LCNC) platforms are revolutionizing the monitoring of suspicious orders in wholesale drug distribution. Our focus will be on the practical application of these technologies to enhance the monitoring and control of controlled drug dispensation, for millions of orders processed by a large wholesale pharma distributor.

Key takeaways:
- Understanding the need for monitoring suspicious orders: Overview of regulatory requirements and compliance. The impact of the opioid crisis and challenges in legacy methods.
- Introduction to LCNC platforms: Definition, benefits, and examples. How LCNC democratizes AI and tech development.
- Integrating AI with LCNC: Integration of AI capabilities with LCNC platforms. Benefits and case studies of AI-LCNC integration from various industries.
- Specialized use cases: Objectives and scope of monitoring suspicious orders in drug distribution. System architecture and workflow from data ingestion to alert generation.
- Implementation insights: Implementation process using LCNC tools. Adherence to security and compliance.
- AI models and algorithms: Overview of AI models used. Training, validation, and handling large datasets for accuracy.
- Real-world results: Key metrics, KPIs achieved, and case studies of detected suspicious orders. Impact on compliance and operational efficiency.
- Challenges, lessons learned and future directions: Technical and operational challenges faced and ways to overcome them. Future enhancements, scaling and emerging trends in AI and LCNC.

Join us to learn how the synergy of AI and LCNC platforms can transform the monitoring of suspicious orders in drug distribution, ensuring a safe and compliant pharma supply chain.

Smart Drug Order Monitoring: AI Meets Low Code/ No Code

Low code, no code, citizen development, AI automation, scalability — if you work in the tech world, it's likely that you have been encouraged to use tools in at least one of these spaces. And it's for a good reason, as Gartner has projected that by 2025, 70% of applications developed within organizations will have been built using low- and/or no-code technologies. 

So does the practice live up to the hype? 

Year over year, the answer is a resounding "yes" as the industry continues to evolve. Organizations have an increased demand for more frequent application releases and updates, and with that comes the need for increased efficiencies. And this is where low-code and no-code development practices shine. Sprinkle AI automation into low- and no-code development, and the scalability and opportunities are endless. 

Join us as our panel of contributors and community members explore the integration techniques into current development processes, the role AI plays in relation to low- and no-code development, governance, intelligent automated testing, adoption challenges, and more.

Elevating the Engineering Experience With Low and No Code

How can organizations enable non-technical users to leverage AI through Low Code/No Code platforms without requiring extensive programming knowledge?

This panel session with Doreen Sebben, senior IT leader, Charlotte McGuire, B2B product leader, and Pamela Baker, founder of Core Four Productions, will cover best practices for: 
- Creating user-friendly interfaces.
- Providing appropriate training and support.
- Integrating AI capabilities into business workflows.
- And more.

This discussion is designed to help you empower team members, regardless of their technical background, to be more comfortable with using AI and drive innovation within your organization.

Empowering Citizen Developers with AI-Driven Low Code/No Code Tools

This presentation explores the revolutionary impact of generative AI (GenAI) on low-code development, empowering individuals and organizations with little to no/low coding experience to become software creators. Witness how GenAI breaks down traditional barriers, making software development accessible to small and big tech companies.

- Brainstorming and Design: Learn to harness GenAI for idea generation, rapid prototyping, and design
- Unlock Your Potential: Explore how GenAI-powered no/low-code platforms provide intuitive tools and AI assistance for code generation, UI design, and automation
- Accelerate Your Journey: Understand how GenAI accelerates the learning curve for aspiring developers and provides a stepping stone to advanced coding skills
- Custom Solutions: Discover how to develop custom GenAI agents tailored to your unique needs
- Future of Development: Examine GenAI's potential to democratize software development and shape the future of tech innovation

From Novice to Developer: The GenAI Low-Code Transformation

Join us on an exciting journey into the future of AI-enabled business transformation, where AI is not just an assistant but the driving force. Explore practical examples of AI-driven tools that empower developers to build more efficiently and innovatively. Discover the next generation of applications, infused with generative AI, designed to collaborate with human ingenuity in performing complex tasks at unprecedented speeds, thereby unlocking new levels of productivity and innovation.

In this webinar, you'll learn about using GenAI to: 

-Accelerate app development speed
-Optimize every stage of the app dev lifecycle 
-Deliver superior personalized experiences

GenAI: Breaking through the backlog for business transformation

The integration of artificial intelligence (AI) into low-code/no-code platforms is revolutionizing the way businesses develop and deploy intelligent applications. Tune into this session presented by TD Bank's Pankul Chitrav to learn how these platforms empower non-technical users to harness the power of AI, enabling rapid prototyping and deployment without the need for extensive programming skills. However, while the accessibility of AI through these platforms presents numerous benefits, it also brings challenges related to security and code quality that must be carefully managed.

Harnessing AI in Low-Code/No-Code Platforms: Strategies for Secure and High-Quality Implementation

How can businesses effectively evaluate the diverse range of Low Code/No Code platforms available and identify the best fit for their specific needs and objectives?

Join serial entrepreneur and GTM expert Chaitra Vedullapalli, CISO and cybersecurity leader Cherie Griffith-Dunn, and IT executive Dexter Hardy as they discuss how organizations can effectively evaluate these technologies through various lenses, including: cost savings, time to market, employee productivity, and more.

Navigating the Low Code/No Code Landscape: Key Considerations for Your Business

What metrics and frameworks can businesses use to measure the return on investment (ROI) and overall business impact of adopting Low Code/No Code solutions? 

In this panel discussion, Michelle Pruitt, TEDx and keynote speaker, Dee Dee Walsh, developer marketing and business development leader, and Kathy Durfee, cloud cybersecurity and AI expert will explore how organizations can effectively evaluate these technologies through various lenses, including: cost savings, time to market, employee productivity, and more. 

Gain insights to help you make more informed decisions and maximize the benefits of Low Code/No Code platforms.

Measuring ROI and Business Impact of Low Code/No Code Solutions

Discover how the OutSystems High Performance Low-Code platform seamlessly integrates Artificial Intelligence into your business applications. With features like full-stack development, a GenAI toolset, and pre-built integrations, OutSystems simplifies AI deployment.

Experience enhanced productivity, innovation, and enterprise-grade security, all designed to transform your business with intuitive, AI-infused applications.

Fast-Track AI Into Your Custom Apps with Low-Code

Breaking Barriers with Low Code/No Code

Business process efficiency and great experiences are the new competitive battleground. To win, we analyse and improve manual processes with a powerful new weapon: Generative AI.

Join us to learn more about how we are completely revolutionising our approach to application development on the Now platform to address your business transformation needs—empowering people of every skill level to create unique, intelligent workflows that automate every corner of the business with measurable ROI. 

ServiceNow’s Creator Workflows solution combines the fastest low code app dev with integrations and RPA capabilities so you can digitise and automate more processes quickly. 

Build faster, smarter and safely with low code. 

Presented by:
• Dom Wee, Senior Director, Creator Workflows Solution Sales, ServiceNow (https://www.linkedin.com/in/weesdom/)
• Shao Wei Tan, Senior Manager, Creator Workflows Solution Consulting, ServiceNow (https://www.linkedin.com/in/tanshaowei/)

Accelerating Automation and Business Transformation with Low-code and GenAI

Artificial Intelligence

Generative AI

Operational Efficiency

ServiceNow

Automation

Application Development

Digitization

Robotic Press Automation

Business Transformation

Rapid Application Development

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IT Service Management

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Cloud Computing

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IT Security

Increasing expectations for good governance, effective risk management and complex demands for corporate compliance are presenting a growing challenge for organizations of all sizes. Join industry thought leaders as they provide you with practical advice on how to implement successful risk and compliance management strategies across your organization. Browse risk management resources in the form of interactive webinars and videos and ask questions of expert GRC professionals.

IT Governance, Risk and Compliance

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Data Center Management

The application development community features top thought leadership focusing on optimal practices in software development, SDLC methodology, mobile app development and application development platforms and tools. Join top software engineers and coders as they cover emerging trends in everything from enterprise app development to developing for mobile platforms such as Android and iOS.

The unexpected nature of natural disasters and other disruptive events means that preparation is key to managing disaster recovery and business continuity planning. Join the business continuity and disaster recovery community for live and recorded presentations discussing best practices for business continuity planning, disaster recovery programs and business continuity management. Learn from BCDR experts to develop your critical infrastructure and gain insight into tactical solutions to your BCDR issues.

Business Continuity / Disaster Recovery

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

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Storage

Network infrastructure professionals understand that a reliable and secure infrastructure is crucial to enabling business execution. Join the network infrastructure community to interact with thousands of IT professionals. Browse hundreds of on-demand and live webinars and videos to learn about the latest trends in network computing, SDN, WAN optimization and more.

Network Infrastructure

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End User Computing

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Help Desk and Support

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Information Technology

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Human Resources

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CxO Strategy

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Operations

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Procurement and Sourcing

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Accelerating Automation and Business Transformation with Low-code and GenAI

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About this talk

ServiceNow APAC