Deliver differentiated customer service experiences in the FSI industry

Presented by

Ricardo Pasto, Principal Analyst, Servicenow

About this talk

Customer expectations have never been higher while the uncertain economic is affecting businesses globally, especially in the competitive FSI space. It is critical that organisations start prioritising their digital transformation, or risk losing out. Join Riccardo Pasto from Forrester, alongside ServiceNow’s FSI experts as they share key findings from our latest research on consumers and support agents across APAC, and what you can do to scale your business. What you will learn: • How FSI firms measure up against other industries in satisfying customers' needs • Immediate action FSI firms need to take in order to win customer loyalty, scale business growth and lowering cost to serve • Key success factors that will help elevate both the customer and employee experience
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