What Happens When You Can’t Fix It Remotely?

Presented by

Kevin Herring, Senior Advisory Consultant | Rob Schafer, Director Product Management

About this talk

No matter where your employees are working, whether at home, at the office or in the field, the technology and tools supporting the teams getting the work done will directly impact the business outcomes of the whole organisation. When IT and Field Service work together, new value is unlocked to better serve everyone. Watch now to learn how to future proof the total experience with connected service operations by building on a single platform for digital services. You’ll learn:  • What’s driving the IT & Services business today?  • What shifts are taking place in IT’s responsibilities for experiences?  • What experience challenges stand in the way?  • How to master the total experience with a single platform for digital services

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First-class customer experiences start from within the organisation. How can more interconnected systems and departments help you harness the full power of your organisation? Discover how ServiceNow can connect your systems to provide seamless services and boost customer loyalty.