Name: Elevate customer experience AND lower cost
Start: 2023-05-19T19:45:00Z
End: 2023-05-19T19:45:37.000Z
Location: BrightTALK
Rating: 0

First-class customer experiences start from within the organisation. How can more interconnected systems and departments help you harness the full power of your organisation? Discover how ServiceNow can connect your systems to provide seamless services and boost customer loyalty.

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For businesses that utilize technicians or other mobile workers for their service delivery needs – including installations, aftermarket services, store operations, inspections, campus management, emergency work, and so much more – extending IT workflows to the field can be game changing.

Join Beth Colehower, Director of Product Marketing for Field Service Management at ServiceNow, in conversation with Enterprise Architect Amogh Dhamankar and Platform Architect Margaret Shoptaw, who will discuss:

· Why IT and field service technology need to work seamlessly together for both teams to optimize costs, deliver seamless experiences, and transform your field service operations
· How customers are gaining business value from powering their service delivery on one platform across IT, customer, and the field
· A roadmap for extending your ServiceNow investment, including best practices from successful customers

The Power of the ServiceNow Platform for Field Service

No matter where your employees are working, whether at home, at the office or in the field, the technology and tools supporting the teams getting the work done will directly impact the business outcomes of the whole organisation. When IT and Field Service work together, new value is unlocked to better serve everyone. 

Watch now to learn how to future proof the total experience with connected service operations by building on a single platform for digital services. You’ll learn:  

• What’s driving the IT & Services business today?  
• What shifts are taking place in IT’s responsibilities for experiences?  
• What experience challenges stand in the way?  
• How to master the total experience with a single platform for digital services

What Happens When You Can’t Fix It Remotely?

Customer expectations have never been higher while the uncertain economic is affecting businesses globally, especially in the competitive FSI space. It is critical that organisations start prioritising their digital transformation, or risk losing out. 

 

Join Riccardo Pasto from Forrester, alongside ServiceNow’s FSI experts as they share key findings from our latest research on consumers and support agents across APAC, and what you can do to scale your business. 

What you will learn: 
• How FSI firms measure up against other industries in satisfying customers' needs 
• Immediate action FSI firms need to take in order to win customer loyalty, scale business growth and lowering cost to serve 
• Key success factors that will help elevate both the customer and employee experience

Deliver differentiated customer service experiences in the FSI industry

Many companies are doing their best to meet customers’ ever-increasing demands. The fact is, reducing customer effort and resolving critical issues starts with ensuring that systems and data share information. This makes it easier to connect middle and back-office teams to front office agents—and to each other. 

Join us as ServiceNow and customers will discuss how to take advantage of a single system of action to solve customer issues quickly, proactively, and transparently. You gain a single platform, architecture, and data model that unifies your front, middle, and back-office, leading to: 

• Better customer experiences   
• More productive employees 
• Improved profitability 
• Long-term customer and employee loyalty

Work Smarter, Not Harder

Companies want to provide great customer experiences and build loyalty but are struggling to meet customers’ ever-increasing expectations. Why? Because most digital transformation investments have been focused on only how customers engage – through the web, the store, social media, or the customer service department. 

ServiceNow takes a more holistic approach with one platform, one architecture and one data model that brings people, processes, and technology across the front, middle, and back office into one system of action to solve a customer’s issue quickly, proactively and with full transparency to everyone.

Learn more about:

• Smart ways to integrate front, middle and back-office teams
• Tips to optimize workflows and processes and introduce more transparency
• How to drive more frictionless experiences and even faster issue resolution
• The secrets to equip customers with more relevant self-service options

Empower the whole company to create effortless CX and build long-term loyalty

In today’s increasingly turbulent business environment, there are two paths to remaining competitive. One is to differentiate your business through service quality. One is to drive greater and greater efficiencies in the cost of that service. And now, thanks to ServiceNow, you no longer have to choose. 


During this event, our speakers will discuss:

· Automating and streamlining processes to solve customer issues faste
· Connecting people, processes, and data onto a single system of action
· Educating organizations on ServiceNow through customer success stories

Elevate customer experience AND lower cost

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