dataBelt® is a data compliance and cleansing tool available on-premise or in the cloud, used to create accurate and consistent data for error-free processing.
With dataBelt®:
- Analyse emails, texts and phone calls from customers
- Use natural language processing for sentiment analysis to understand how your customers feel, what they are saying, priority issues
- Define your criteria and score each communication
- Collate scores and classify customers as promoters, passive or detractors
- Feed into net promoter score
- View all results on the dataBelt dashboard, and create & share reports and plans
- Elevate your analysis beyond standard customer satisfaction processes, and truly understand your customers.
More on dataBelt®: https://www.aimdatabelt.uk/