The Business Benefits of Unifying UC and Contact Center

Presented by

Nick Cavalancia, Conversational Geek | Irwin Lazar, Metrigy | Tom Drez, Christian Brothers Services

About this talk

Metrigy’s research data shows that almost 74% of companies are currently, planning to, or evaluating converging unified communications and contact center platforms onto a single provider. And that those who have done so have realized significant improvements in customer satisfaction, operating efficiency, and revenue. But how can IT and business leaders best take advantage of UC & CC convergence, generate the highest level of business success, and ensure that the provider they chose provides the optimal go-forward path? Join Metrigy’s Principal Analyst and President Irwin Lazar to learn the secrets to UC and CC convergence success and hear from Tom Drez, CIO at Christian Brothers Services, a nonprofit organization offering consulting services to Church organizations, on how 8x8 has helped them break legacy solution barriers, meet the needs of a diverse workforce, and deliver a superior customer experience while ensuring business continuity. Speakers: Nick Cavalancia, CEO, Conversational Geek Irwin Lazar, President & Principal Analyst, Metrigy Tom Drez, Chief Information Officer, Christian Brothers Services
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