From overwhelmed to empowered: why AI-driven Agent Assist is every contact center’s secret weapon.

The modern contact center feels like a pressure cooker: rising interaction volumes, increasingly complex customer expectations, frustrated agents, and limited resources are overwhelming even the best teams. No wonder 87% of agents report extreme stress, and 35–45% leave their jobs each year—an unsustainable churn rate that creates a vicious cycle of attrition, increased onboarding costs, and damaged customer satisfaction. This is more than a staffing issue, it’s an experience crisis. Agents are under immense pressure to perform, often without the tools or guidance to succeed. There’s a better way. 8x8 Agent Assist with Creovai is designed to be your contact center’s strategy to rapidly deliver value by solving this crisis at its core. More than just productivity software, 8x8 Agent Assist is your frontline engine for agent empowerment. It simplifies the complex and provides intelligent real-time coaching, giving agents the support they need to feel capable, make smart decisions, and enable faster resolutions. In this high-impact session, you’ll learn: • The “agent experience crisis” and why solving it is key to better CX + greater productivity. • How real-time AI guidance, intelligent coaching, and automated workflows help your agents resolve issues faster with improved accuracy and less stress. • The real-world use cases delivering value today. • Customer success stories from retail, financial services, healthcare, insurance, and more. • Why Agent Assist has become the most practical, immediately deployable AI-powered agent productivity solution on the market today. This is not a product pitch. It’s an inside look at how leading contact centers are using AI to transform chaos into confidence. You’ll walk away with actionable insights to empower your agents, reduce burnout, improve CSAT, and give your team the tools they deserve.