Providing Exceptional Access to Care with AWS in Collaboration with Genesys

Presented by

Sofia Fatalevich, AWS; Georgia Thomas, AWS; & Tara Mahoney, Genesys

About this talk

Providing exceptional patient-centered care and customer service that is convenient, simple, and easy to navigate, is essential to retain patients. Loyalty cannot be taken for granted, even if satisfaction with the care received is high. Patients are willing to switch providers in search of a more convenient experience. Today, patients expect frictionless access to digital solutions that allow them to seamlessly find a provider of their choice, schedule appointments, request medication refills, and also communicate with their doctors. At Amazon Web Services (AWS), we understand this and other unique challenges many healthcare systems face when trying to accommodate the increasing demand to enhance the overall patient experience with the latest technology innovation, predictive artificial intelligence (AI) routing, and electronic health record (EHR) integration. To help ensure you have the strategic advantage needed to meet the new and evolving expectations of patients, please join AWS and our Partner, Genesys in a webinar that will outline tangible ways to successfully harness digital innovation to safely and securely improve clinical outcomes, streamline operations, and enhance the overall patient experience. Learning Objectives: • Understand AWS consumer experience practices and solutions, and how to use them to improve healthcare engagement. • Explore how Genesys’ healthcare contact center solution helps to transform the patient journey with empathetic interactions that optimize the patient experience.”
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AWS is the trusted technology and innovation partner to the global healthcare industry. As the most mature and reliable cloud platform with the broadest and deepest portfolio of healthcare solutions, AWS provides the security and privacy required to enable the highly regulated healthcare industry to increase the pace of innovation, unlock the potential of data, and personalize the healthcare journey.