Name: Tips to Prioritize Client Relationships and Strengthen Recurring Revenue
Start: 2023-10-31T16:28:00Z
End: 2023-10-31T16:28:33.000Z
Location: BrightTALK

Follow Deltek for top trends, best practices, and opportunities that your professional services firm can take advantage of now and in the future.

Deltek is the intelligent platform that powers the project lifecycle—from ERP and accounting to project bidding, planning, delivery, and analysis. Trusted by 30,000 organizations across government contracting, aerospace and defense, architecture and engineering, construction, and consulting, Deltek delivers the speed, clarity, and control needed when the stakes are high. Learn more at www.deltek.com.

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In many project-based firms, collaboration across countries and legal entities is a natural part of daily operations — but it can also be complex.
Lene Østby, Principal Solutions Engineer at Deltek Maconomy, explains how Maconomy’s intercompany features make it easier to work as a unified team, no matter where you are in the organisation.

Work as One - How ERP Supports Intercompany Processes in Project-Based Firms

Join Deltek's Adrian Anastas and Steph Domingos, for a practical briefing on financial management best practices and how to plan for the year ahead with confidence.

In this session, we’ll show how Deltek Vantagepoint ERP helps firms take control of financial management — from forecasting to cash flow and profitability.

Smarter Finance Management with Vantagepoint ERP

AI is changing the nature of business for professional services firms, creating new efficiencies and service opportunities, while also challenging the core value they deliver. To stay relevant and attract clients, firms must adapt. This webinar is designed for professional services leaders looking for clarity on how to win in the AI era.

Differentiate! Not Disappear! Capturing Market Momentum in the AI Era

In this dynamic conversation, panelists will share practical insights on how firms can stay competitive and drive sustainable growth in an increasingly complex and technology-driven market. With regional perspectives from across Europe, the session offers actionable takeaways for leaders navigating uncertainty, innovation, and talent transformation.

Leading Through Change: How European Consulting Firms Win in 2026

Join us for an enlightening session where renowned tech influencer and business strategist Bernard Marr discusses the importance of strategic KPIs in driving data-driven decisions and how to select the right metrics for research and consulting firms. Additionally, Deltek's Peter Jacobs will showcase how Deltek Vantagepoint ERP can support firms in effectively working with KPIs.

Mastering Strategic KPIs: A Blueprint for Data-Driven Success

Watch Andy Jordan, President of Roffensian Consulting, highlight ten priorities for professional services firms to grow and become more profitable in 2025 and beyond.

You'll learn more about:
- Navigating the evolving business landscape
- AI's transformative role in professional services firms
- Enhancing performance metrics and ROI measurement
- Leveraging technology for streamlined operations

Ten Priorities for Professional Services Success in 2025

An exclusive fireside chat featuring professional services industry leaders Dave Hofferberth, Managing Director of global research and consulting organization Service Performance Insight, and Larry Zeenny, owner and editor-in-chief of Consultancy.org – a global network of online platforms for the consulting industry. 

This insightful webinar looks into the latest findings of the 2025 SPI Professional Services Maturity Benchmark Report, with a special focus on the European professional services market.

In conversation with Larry Zeenny, Dave Hofferberth shares his findings and comprehensive analysis of the SPI report, highlighting key trends and insights that are particularly relevant for professional services leaders in Europe. 

This is a unique opportunity to gain valuable knowledge and strategies to navigate the evolving professional services landscape.

Navigating the European Professional Services Landscape

For continued advancement in 2025, professional services organizations (PSOs) need to adapt more than ever before. Emerging technologies, including AI, are creating waves and transforming how PSOs conduct business.

In this webinar Dave Hofferberth provides a first look at market shifts and new strategies that can help professional services leaders accelerate performance this year, as revealed in the 2025 SPI Professional Services Maturity Benchmark Report. 

You’ll learn about: 
- New industry benchmarks, as reported by over 500 professional services organizations
- What the most successful PSOs did differently last year
- Approaches to streamline service delivery and increase efficiencies 
- AI’s impact on PSO’s

SPI 2025 Benchmark Reveal: Adapt and Adopt to Achieve Success

AI is now a top priority in boardrooms, with consulting firms facing growing pressure to deliver efficiency, innovation, and client value. The complexity of Generative AI (Gen AI) means C-Suite leaders must approach adoption with a coordinated strategy to ensure this technology strengthens, rather than disrupts, client trust and firm operations. 

✔️Join renowned AI strategist Walter Pasquarelli for the launch of a unique playbook and readiness assessment for Gen AI adoption.
✔️ Learn how to uncover gaps in your business strategy, infrastructure, and culture that may hinder successful AI integration. 
✔️Hear from a panel of Consulting leaders on how self-assessment helped them develop a clearer understanding of their firm’s strengths and weaknesses, enabling more informed and strategic decision-making.

AI in Action - The Consulting Leader's Playbook for Generative AI

Although faced with uncertainty in 2024, professional services firms persevered, altering their approach to be more laser-focused on adopting new processes and technologies to improve efficiencies. Join our panel of industry leaders as they divulge the best practices they’ve learned this year and give their insights into the evolution of professional services in 2025 and beyond.

Cheers to Progress: 2024 Year in Review and What’s Next for Professional Services Firms

The latest McKinsey Global Survey on the state of Artificial Intelligence (AI) revealed that 65% of respondents have adopted AI and are using it within their company. However, too many consulting firms focus solely on AI tools to transform the business and not on creating the right team structure to take full advantage of AI’s capabilities and benefits. By shifting focus, organisations can significantly improve project performance.

Join industry leader Marcus Glowasz, Data Coach and Transformation Specialist, as he shares how consultancies can build a long-term project management strategy by better
enabling teams to use AI tools to improve efficiency and garner insights.

You’ll learn about:
1) Structuring your team correctly to optimise talent and AI skill sets 
2) Using AI to get more out of your data
3) Practical tips to leverage the benefits of technology

The Key to Effective AI Integration for Project Management Success

Getting cross-organisational teams to collaborate and be on the same page is a tough but worthwhile task. If teams are unclear on the mission and what’s in it for them, precious time can be wasted. To succeed, you need everyone rowing in the same direction.

Join Jennifer J. Fondrevay, founder of M&A consultancy Day1 Ready™ for her expertise on how to get teams aligned and working together. Built on her experience leading
and influencing teams to collaborate post-M&A (merger and acquisition) deal, Jennifer will share insights to help you foster knowledge-sharing, team-building, transparency and
collaboration with your clients.

You’ll get insight into:
1) Why people might resist collaborating and how to overcome their fears 
2) Overcoming the “us” vs “them” thinking that can undermine long-term success
3) Positioning your consultancy as a value-add partner

Building a More Collaborative Consultancy

In project-based businesses, your greatest strength lies in your people. But are you leveraging this key resource to its full potential for maximum project success and profitability? Watch this webinar with Dave Hofferberth from SPI Research and Deltek’s Lene Østby, as they discuss resource management strategy and show how Deltek Maconomy can empower your business to be successful in this critical area.

Maximising Profits: The Power of Resource and People Planning

In professional services, success hinges on your greatest asset: your people. Join SPI Research's Dave Hofferberth and Deltek Consulting experts to discover how top-performing firms achieve exceptional results by optimising their resource management strategy. 

Gain actionable insights to:

1) Boost Project Profitability: secrets of high-performing firms revealed.
2) Leverage AI and Emerging Technologies: how to stay ahead.
3) Strike the Perfect Balance: learn when to hire and when to outsource.

Plan to Profit: Optimising Resource Management

Tune in for an engaging fireside chat with Deltek Maconomy customer and partner, VOLI. Hosted by Deltek's Managing Director for the Nordics, this webinar features insights from VOLI's Managing Director and Digital Consultant, Mads Jensen, as they discuss key considerations for choosing a cloud vendor, best practices for a successful cloud ERP implementation, and expert tips to maximise value from day one. If you're planning a move to the Cloud, this is a must-watch webinar!

Cloud Conversations With IT Consultancy Firm Voli's Managing Director

With firms racing to adopt AI, the big question being asked in boardrooms across Europe is how to navigate this revolution effectively, avoiding common pitfalls to reap the rewards.

Let renowned AI strategist Walter Pasquarelli be your guide, providing invaluable insights into optimising the use of generative AI by showcasing how to perfect the core
methodology.

What we will cover in just under 45 minutes:
1) Aligning AI to Your Business Strategy
2) Building an AI Culture 
3) Real World Use Cases and Learnings

The C Suite's Guide to Generative AI

Join our interview with Dave Hofferberth, the 'godfather of professional services automation’ and visionary behind the annual SPI
Professional Services Benchmark Report.

Dave will illuminate pivotal trends impacting the European professional services market and unveil his actionable strategies.

Here’s a glimpse of what you can expect:
1) Rapid Insights: Fresh insights from a comprehensive survey involving 500+ professional services organisations.
2) Swift Strategic Moves: Accelerate your operations, financial performance, and project management towards peak performance.
3) Profitable Service Acceleration: Tactical approaches to refine your service delivery model, fostering growth and maximising profitability

Accelerate Success: 2024 SPI Benchmark Insights Unleashed

Embark on a transformative journey to elevate your business performance!
Join us for a virtual fireside chat between Luk Smeyers, Founder of The Visible Authority, and Larry Zeenny, editor -in-chief of Consultancy.org. Two industry experts who have been instrumental in guiding countless European firms towards achieving their growth objectives.

Here’s a glimpse of what you can expect:
1) A review of the trends and challenges impacting European Professional Services today.
2) Defining and implementing KPIs aligned with your strategic business goals.
3) Effective tools for visualising your data and providing stakeholder updates.
4) Balancing quantitative and qualitative KPIs and managing accountability across your business

Prepare to propel your business to new heights with practical tips from two seasoned professionals. Don't just measure success—master it!

Unlocking Business Growth: Mastering KPIs for Professional Services Excellence

A panel-based webinar for leaders within project-based professional services companies that focuses on strategies to optimize the use of resources and technology to ultimately achieve maximum profitability. Panelists include Gary Simon, Leader of the Modern Finance Forum on LinkedIn, Patrick Moore, PMO/Project Manager at Malone Engineering Group and Bjørn Tore Aurlien, Senior Director at PSA Consulting. 

*By viewing Deltek’s content or by subscribing to this channel, you confirm that Deltek may contact you with additional information regarding its products and services.

How to Power Project Profitability in a Digital World

For Consulting firms, resources and projects are the lifeblood of the business. Ensuring you can manage these efficiently and effectively enables your competitive advantage, which is vital in today’s environment. Technology can often provide the framework to support that success.
   
In this webinar, leading consulting firm Vendigital discuss how they solved some project-related challenges. They will share some of the lessons learned from the pandemic and reflect on their journey to date with Deltek, highlighting some of the key benefits of implementing a solution that puts their people and projects at the centre of their business.
 
Webinar highlights include: 
• How to deliver outstanding projects on time and on budget
• Benchmark digital strategies of leading consulting firms
• Optimise your team resources through technology
• Why partnering with industry experts speeds up time to success
• How Deltek is helping Consulting firms drive business

Get the Most Out of Your People and Projects [featuring Vendigital]

Best Practices & Tips for Consultancies, Agencies & Research Firms

Managed services recurring revenue has risen over the past five years and now stands at nearly 11%. Top performing consultancies understand that developing strong relationships and retaining clients is critical to offset the costs of finding and implementing new clients.

Join us as award-winning author, leadership expert and founder/CEO Tissa Richards reveals best practices that consultancies can implement to build a solid foundation with clients, leading to increased trust, authority and ultimately revenue.

You’ll gain insight into:
1) Fostering client relationships to optimise recurring revenue
2) The importance of client retention and increasing the lifetime customer value
3) Realigning processes to support the shift towards being more relational in all phases a customer engages with your firm

Tips to Prioritize Client Relationships and Strengthen Recurring Revenue

Professional Services

Client Management

Finance Directors

Digital Transformation

Cloud

Customer Experience

Customer Care

Practicing business intelligence allows your company to transform raw data into sets of insights for targeted business growth. The business intelligence and analytics community on BrightTALK is made up of thousands of data scientists, database administrators, business analysts and other data professionals. Find relevant webinars and videos on business analytics, business intelligence, data analysis and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Business Intelligence and Analytics

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful finance management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge that will help you to determine which financial factors build or erode value in your organization.

CFO Strategy

Get powerful financial planning and analytics insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge and drive optimal financial performance for your company.

Financial Planning and Analysis

The accounting and finance community on BrightTALK features presentations from leading accountants and finance professionals. The accounting community includes tax planning strategies, QuickBooks webinars and other accounting webinars, while the finance community features presentations on financial capital regulations and forensic data analytics. Join the conversation by attending live financial and accounting presentations and connecting with industry thought leaders.

Finance

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Tips to Prioritize Client Relationships and Strengthen Recurring Revenue

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