Name: Workplace Investigations: How to improve your investigation maturity over time
Start: 2023-07-12T18:00:00Z
End: 2023-07-12T18:00:29.000Z
Location: BrightTALK
Rating: 4.9

Investigative case management software to resolve virtually any workplace incident and prevent future vulnerabilities.

If you’re a compliance and risk professional, you’re probably looking for ways to break down data silos to save costs and improve efficiency. The easier the flow of data, the faster you can resolve and prevent compliance issues. On April 30th at 2PM ET, join a panel with Jakub Ficner, Director of Partnership Development at Case IQ and Vincent Walden, CEO of KonaAI, moderated by “The Compliance Evangelist” Tom Fox as they discuss how to use emerging AI tools to significantly improve your compliance program from a data and knowledge sharing perspective. 

Attendees will learn: 
-New and existing data sources and AI tools that increase transparency and improve compliance results 
-Risks and pitfalls to avoid when having to address data sets that are disparate or not connected 
-Strategies on how to break down data silos within the organization with several examples and practical tips 
-How to use AI to integrate your investigation systems for maximum data processing efficiency

Breaking Down Compliance Data Silos with AI: Toward a More Data-Centric Approach

Shannon Walker is a business leader who prides herself on running ethical organizations, but business fraud can happen to anyone. She knows because it affected her, twice.

The good news? The fraud she uncovered led to both new internal controls in her organizations and new processes for employees and partners. Without a brave report from a whistleblower, they never would have known about their vulnerabilities and areas of risk to address.

Join Shannon on Thursday, April 18th at 2PM ET to hear her personal stories of business fraud, what she learned from the experience, and practical tips you can implement today to safeguard your business, your employees, and your brand. 

Attendees will learn:
• Surprising red flags of fraud to watch out for
• Best practices for employee fraud training
• Taking your code of conduct from a static employee document to a workplace culture guide
• How to encourage employees to speak up
• How to expertly handle an investigation once fraud is discovered
• Using data to identify risk areas and prevent further incidents

Lessons from Business Fraud: Red Flags & Empowering Teams to Speak Up

In just a few short years, AI went from science fiction to a handy tool with uses in every workplace function, including HR. It can reduce time spent on tedious tasks, freeing up people leaders to do more complex and strategic work. 

For HR pros, workplace investigations can be one of the most time-consuming and labor-intensive tasks, often involving high risk to the organization due to manual processes and weak documentation. To assist with these challenges, AI technology can help the HR team ensure consistency and compliance within their workplace case management processes. AI tools can also effectively summarize case evidence, saving investigators hours and sometimes days. They can even be used to analyze data, enabling teams to spot workforce trends and address issues proactively.

Join “The HR Bartender” Sharlyn Lauby and Errol Apostolopoulos, SVP of Product at Case IQ, for a lively discussion of how new Generative AI-powered solutions can be helpful to employee investigations, including: 
• Case Summarization: Generating pre-configured, high-quality case summaries according to your organization’s best practices and policy mandates. 
• Timeline Generation: Analyzing case data to present timelines that uncover potential gaps in an investigation. 
• Evidence Analysis: Comprehensive scans of all attached evidence, ensuring no detail is overlooked. 
• Policy & Compliance Standards: Ability to automate the application or review of relevant investigation policy documents and compliance regulations, ensuring investigations are legally sound. 

Attendees of this webinar will leave with a greater understanding of how AI can be applied to workplace investigations, resulting in more streamlined investigations, reduced risk, and improved decision-making.

How to Use AI Technology to Improve Employee Misconduct Investigations

The injuries that all forms of bullying and abuse cause to brains are invisible to the naked eye, but the damage is visible on brain scans. We ignore them, fail to heal them, and they become cyclical and systemic. 

Now, twenty years of extensive, peer-reviewed neuroscience and neurobiology have changed our understanding and handling of psychological safety in the workplace. HR teams should consider brain science when drafting policies and procedures; doing so will improve your organization’s workplace education, investigations, and response to psychological harm and safety. 

Join Dr. Jennifer Fraser, award-winning author, educator and innovative strategist, as she outlines the harm done by bullying and abuse to the brain, and how you can be empowered to protect employees.

Attendees will learn:
• How behaviours like bullying, mobbing, harassing, and exclusion impact the brains of individuals
• What organizational culture and HR leaders can learn from this to establish a healthy, happy, high-performing work experience
• How a psychologically safe workplace results in talent acquisition and retention, increased employee productivity, and profits

Lessons from The Bullied Brain: How to Create Psychologically Safe Workplaces

As an HR professional, you need all the tools you can get to make your job easier. With so much to do, you might not have time to dig deep into data, but HR data analytics can provide insights into incident and complaint trends in your organization.

The use of analytics is changing the way HR professionals quantify the value that people (a company’s “biggest asset”) have on the organization's ability to succeed in the market or in its mission. This webinar will explore analytical methods that can be employed by HR practitioners to assess the effectiveness of HR practices and of overall HRM systems.

To highlight the theory of HR data analytics in practice, you’ll learn about real-life examples of how they could be used to serve you in your job role and drive organizational success.  In addition, you’ll learn about the various types of HR analyst roles (i.e., HRIS analyst, HRBP analyst, total rewards analyst), as well as the competencies employers are currently seeking for these roles. 

This webinar, hosted by Dr. Rene Arseneault, assistant professor in human resources, will explore:

• A brief overview of HR predictive analytics
• The types of jobs & competencies that HR analysts hold
• Benefits of using predictive analytics for organizational success 
• Potential uses of HR data analytics for workplace investigations

How to Use HR Data Analytics to Streamline Investigations & Drive Success

While the mining industry may once have been one where not everyone was welcome and issues weren’t addressed, it is now redefining corporate culture by embracing the “speak up culture” ethos. In fact, 55% of all whistleblowers in mining reported their incident on the same day it occurred, up from 32% in 2021.  

WhistleBlower Security welcomes a panel of experts that will discuss how to optimize your corporate culture and build psychological safety within your organization using learnings from the mining industry. This riveting session will include best practices regarding speak up culture and solutions, improving oversight and accountability while providing the safety and support your employees need.  

Join us for a conversation featuring experts in the field with real-world examples of what works and what doesn’t. 

Attendees of this webinar will learn about: 
• Creating an inclusive and psychologically safe workplace 
• Recognizing exclusion by default 
• Address sexual harassment and #MeToo in mining 
• Bystander intervention 
• Training and clarity of roles and expectations 
• Speak up tool best practices

How to Apply Speak Up Best Practices from the Mining Industry to Your Org

In this landscape where regulations, technology, and social movements evolve faster than ever, trends are driving massive change in the workplace, including relationships between employees and employers. 

From AI dominating technology conversations to the widespread adoption of the 4-day workweek to a rapid uptick in mandatory disclosures from regulators, workplace investigators have a lot to consider. 
We’ve gathered a panel of experts to help you make sense of emerging trends in all things work. 

Attendees of this webinar will learn how these trends will impact the reporting, managing, and prevention of workplace misconduct, fraud, and compliance breaches. 

This panel of investigations experts will discuss: 
-Market trends and developments that will drive workplace investigations in 2024 
-What HR leaders, compliance officers, and fraud examiners need to keep in the front of their minds as they focus their programs for the coming year 
-How investigations can become more efficient and effective at every step, from intake to management to reporting 

Join our panel of experts on Monday, January 15th, for a discussion about trends every workplace investigator needs to know about for 2024.

PANEL DISCUSSION: 2024 Workplace Investigation Trends You Need to Prepare For

Workplace investigations can be time-consuming and labor-intensive, often involving inconsistent and manual processes. To assist with these challenges, Case IQ (formerly i-Sight), a leading investigative case management solutions provider, has partnered with Microsoft’s Azure OpenAI team to develop an innovative AI assistant that helps the workplace investigator.summarize case evidence, saving investigators hours and sometimes days. In addition, the GenAI assistant ensures consistency and compliance while providing QA opportunities for investigators to deliver high-quality case dispositions that reduce overall organizational risk. 
 
In this session, Keith Bauer, from Microsoft’s AI Labs, will provide an overview of how GenAI technologies like Microsoft’s Azure OpenAI are transforming how we all work. Along with, what challenges to overcome and how to get started with GenAI in the workplace 
  
Errol Apostolopoulos, SVP of Product at Case IQ, will demonstrate CIQ Assistant- a new GenAI-powered solution that is being brought to the Case IQ platform, including: 
 
• Case Summarization: Generating pre-configured, high-quality case summaries according to your organization’s best practices and policy mandates. 

• Timeline Generation: Analyzing case data to present timelines that uncover potential gaps in an investigation.  
 
• Evidence Analysis: Comprehensive scans of all attached evidence, ensuring no detail is overlooked.  
 
• Policy & Compliance Standards: Ability to automate the application or review of relevant investigation policy documents and compliance regulations, ensuring investigations are legally sound.  
 
Viewers of this webinar will leave with a greater understanding of how generative AI can be applied to workplace investigations, resulting in more streamlined investigations, reduced risk, and improved decision-making.

Using ChatGPT Technology for Workplace Investigations with Case IQ and Microsoft

Workplace investigation teams are typically aware and cognizant of DEI considerations. But when getting ready to proceed with investigations and interviews related to issues such as harassment, misconduct, or fraud, is your team fully considering systemic discrimination, “invisible” disabilities, or accommodations for those with physical and mental diversity?

Under many jurisdictions, there are processes in place that allow for individuals to self-identify and request accommodations. But what if they haven’t self-identified, but still could benefit from an accommodation? How much better would your information gathering be if you made the process accessible for all? How much would you improve your procedural fairness? 

This webinar, hosted by seasoned investigator and author Ken McCarthy, will explore:

-Invisible and lesser-known considerations for persons with disabilities
-Barriers differently abled employees face in reporting incidents, and how to encourage them to speak up
-Best practices in accommodating persons with disabilities during the investigations process, especially interviews
-Considering unique perspectives and experiences within your case assessment/reporting

Expert Insights: Accommodating Employees with Disabilities During Investigations

With The Great Resignation and more organizations being held to account by employees who speak up, an ethical workplace culture is more important than ever. One way to promote workplace accountability is by implementing both a whistleblower hotline and case management software. These two systems work together to help organizations identify, investigate, manage, and prevent workplace incidents and ethics breaches.

Why is having both a whistleblower hotline and case management software so important? This webinar, co-hosted by Jakub Ficner Director of Partnerships Case IQ, and Shannon Walker, Founder of Whistleblower Security, will outline the benefits of using both systems to promote trust and empower employees.

Attendees will learn:

- Why You Need a Whistleblower Hotline: Ethics hotlines allow employees, customers, partners, and others to report concerns and complaints in a safe way. Explore why they are crucial for every organization, and what to look for when selecting your tool.

- Why You Need Case Management Software: While hotlines serve as the frontline for reporting, case management tools streamline the entire investigation process, from triage to reporting. We will discuss best practices in workplace investigations and often-overlooked issues such as system integration and document defensibility.

- Why Both Systems Work Better Together: When combined, these two tools create a constructive interaction that goes beyond their individual capabilities. To handle your investigations most effectively, you will need proactive reporting, data-driven decisions and continuous improvement. 

Join us to get on your way to a more ethical, transparent company culture. You will gain a reputation as an ethical organization with solid corporate governance; to employees, customers, business partners, board members, and other external stakeholders.

Combined Power: Employee Whistleblower Hotlines & Case Management Software

With recent announcements of increasingly stringent federal policies around record-keeping and due diligence, compliance and investigation professionals are feeling the pressure to demonstrate consistency and rigor in their case management processes.

How Best Practices in Triage Protocol Can Boost Compliance and Reduce Risk

You get it. Being an ethical organization matters. A lot.

But ethics isn’t just a quarterly HR campaign or a glossy conduct guide; in order to really have a bottom-line business impact, organizational ethics must function as an integral pillar of company culture over time.

So, what are the best practices to make sure your organization is regularly thinking about ethics and including it in everyday decision making? What are some creative ways to bring focus to this vital but often overlooked function? And how can you most effectively deal with and investigate an incident or a breach when it occurs?

Join the Case IQ team and Sharlyn Lauby, author of the popular blog HR Bartender, for a lively discussion about ethics and culture.

5 Steps to Create an Ethical Workplace Culture & Respond to Compliance Incidents

New Title IX requirements could be approved in October 2023, meaning that institutions will need to update their policies and procedures.  Some of these changes include expanded definitions for sex and gender-based misconduct, coverage of off-campus conduct, and changes to response protocols.  Schools will have to change the way they address sexual harassment on and off campus, making Title IX compliance a major focus for 2024.  If the changes are not announced until 2024, then current policies and procedures will need to be reviewed and, when necessary, tightened up to ensure they both compliant with regulatory standards and also in keeping with best and emerging practices.  As we consider potential changes to the regulatory environment, schools also need to review the ways they gather, store, review, and share data.  

This webinar will provide attendees with an understanding of current best practices, expected changes to the Title IX regulatory framework, and the role of data management in developing and maintaining a best-in-class response process.

How to Gather, Store, Review & Share Title IX Data Effectively

Workplace investigations are complex processes, with a lot of moving parts. In many cases, the steps involved can be time-consuming and inconsistent, leading to negative outcomes for investigators and their organizations. Fortunately, many of these steps can now be automated. 

Join us for a session on how automation can reduce risk and drive efficiency in case management.

In this session, you'll learn: What types of investigation and case management processes you can automate in your organization, and how that automation can be put in place. Sample processes include:
- Case intake, triage and assignment to staff
- Investigation planning, with structured workflow steps
- Task generation and assignment
- Document generation, including case summaries

We will also discuss how automation leads to better business outcomes, including:
- Increased efficiency
- Error reduction
- Faster response times and time-to-resolution
- Improved data accuracy
- Enhanced collaboration among team members
- Freeing up valuable human resources for more complex tasks, including analysis and policy work
- Improved customer satisfaction and overall business performance

How Automation Can Reduce Risk and Drive Efficiency in Workplace Investigations

Fostering a workplace culture where employees feel safe to speak up if they witness misconduct or abuse is essential to attracting and retaining top talent, as well as staying compliant with industry-relevant laws. But even more than fostering compliance and a positive work environment for your organization, a speak-up culture can actually improve your bottom line. 

Attendees will learn:
- How speak up culture drives organizational compliance
- The importance of non-retaliation in protecting informants
- Efficient triage and investigation of reports
- Using speak up to improve your compliance program
- The ROI of a robust speak up culture

From Speak Up to ROI: How Culture Improves Compliance - and Bottom Lines

In order to avoid risk while running a successful organization, today’s business leaders need to do more than react to cases of harassment, misconduct and employee fraud. They need to prevent these issues. 

Purpose-built case management software provides data-driven reports that help companies manage risk, spot trends, and protect employees and the organization by preventing incidents, as well as fines, and reputation damage.

But home-grown or dated solutions come with many challenges. For instance, managing incidents and investigations using manual methods leads to duplication of effort and information silos, resulting in inefficiency. Using these solutions also comes with security risks and inconsistent documentation, opening the company up to fines and lawsuits.

Case IQ's powerful case management platform streamlines your investigative process and provides the data you need to analyze results, prevent incidents and protect your employees. You’ll save time and money, ensure compliance, and reduce risk, all with one tool.

Join the Case IQ team to learn how you can improve your investigations and reduce risk with one tool.

How to Drive Efficiency &  Reduce Risk with Workplace Case Management Software

Every organization has some level of ethical culture, but according to an Ethics & Compliance Initiative’s State of Ethics in the Workplace Report, only 1 in 5 U.S. employees believed their workplace had a strong ethical culture . 

To improve their culture, organizations should be prepared to hear and investigate ethical concerns—from inside and outside the organization. Doing so efficiently and consistently will help protect your organizational reputation, your employees and your bottom line.

For many HR pros who are involved with workplace ethics programs, one-stop HR platforms that can also be used for recruitment, employee data storage and investigations sound convenient. But while it might be initially cheaper or quicker to buy one solution, ethics will suffer, putting your organization at risk of repeat or missed incidents, non-compliance penalties and employee lawsuits.

Attendees will learn how a dedicated case management platform is the right tool to handle employee misconduct and ethics breaches.

We will explore how it can help your team to:
• Evaluate whether a formal investigation is required
• Plan the investigation, including who will be the investigator, objectives and a timeline
• Conduct interviews, collect data and documentation
• Analyze findings and develop recommendations
• Determine corrective actions
• Close the investigation, including mitigating future risk

How to Manage Organizational Ethics & Drive Value Through HR Investigations

Fireside Chat - Episode #3 | Workplace Investigations: How to improve your investigation maturity over time 

The more mature the process and tools of your investigation are for gathering and analyzing investigation data, the better you can respond to areas of unacceptable business risks. This is the key to showing your value to your stakeholders, especially your business leaders.  
 
To do this, you need the right technology for case management and analytics. 

During the fireside chat, Meric Bloch, an organizational investigations expert, will explore: 
- How key performance indicators and other metrics are tracked.  
- Ways investigation data is used to make important decisions.  
- How improved data quality improves cross-department partnerships and breaks down data silos.

Workplace Investigations: How to improve your investigation maturity over time

Investigations

Case Management

HR Technology

Ethics

Human Resources

HR Training

Compliance

Business Case

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Workplace Investigations: How to improve your investigation maturity over time

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