How Automation Can Reduce Risk and Drive Efficiency in Workplace Investigations

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Presented by

Ashley Rosa, Case IQ Product Manager

About this talk

Workplace investigations are complex processes, with a lot of moving parts. In many cases, the steps involved can be time-consuming and inconsistent, leading to negative outcomes for investigators and their organizations. Fortunately, many of these steps can now be automated. Join us for a session on how automation can reduce risk and drive efficiency in case management. In this session, you'll learn: What types of investigation and case management processes you can automate in your organization, and how that automation can be put in place. Sample processes include: - Case intake, triage and assignment to staff - Investigation planning, with structured workflow steps - Task generation and assignment - Document generation, including case summaries We will also discuss how automation leads to better business outcomes, including: - Increased efficiency - Error reduction - Faster response times and time-to-resolution - Improved data accuracy - Enhanced collaboration among team members - Freeing up valuable human resources for more complex tasks, including analysis and policy work - Improved customer satisfaction and overall business performance
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