Name: Episode 3 - Your Top Workplace Investigation Challenges - Reporting & Analytics
Start: 2024-08-13T18:00:00Z
End: 2024-08-13T18:00:47.000Z
Location: BrightTALK
Rating: 4.7

Case IQ offers an end-to-end compliance and case management solution that consolidates compliance monitoring, whistleblower solutions, third-party risk oversight, investigative case management and compliance approval and disclosures workflows.

Companies have seen significant changes to the U.S. white collar compliance and enforcement landscape in 2025—from executive orders, to changes in enforcement personnel, to updated enforcement and compliance guidance and policies coming out of the Department of Justice. This session with Erin Brown Jones, Partner at Latham & Watkins and Michael Koenig, Chief Ethics and Compliance Officer for JBS Foods will provide a high-level overview of these significant developments, and then explore what it means for compliance and legal teams in practice:  where to prioritize compliance efforts; how to stay up to date in a rapidly evolving environment; how this impacts our thinking around enforcement risks outside of the United States; how to manage investigations in light of the new enforcement framework; and how the updates may impact strategy vis à vis regulators. Leave with your own priorities and practical insights.

Where to Start: In-House & Outside Counsel Priorities & Strategies in the New U.S. Compliance & Enforcement Environment

AI at Case IQ is getting a major upgrade, and you're invited to see it in action. In this product-focused webinar, you will get a first-hand glimpse of how we're expanding our AI vision to enable teams to handle cases with greater efficiency and impact to solve real-world case management use cases. Our AI solutions complement and streamline your work by automating the tasks that slow down your best work - because every second counts within every investigation. Whether you're already using our AI solutions or just curious about what's next, this session will show you what's possible.

The Future of AI at Case IQ

Watch the video to learn how the team at Life Without Barriers uses Case IQ to better manage incidents and complaints, improve documentation, keep up with changing regulatory requirements, and protect both their employees and the people they serve.

How Life Without Barriers Manages Complaints and Compliance with Case IQ

Many organizations are pulling back on their Diversity, Equity, and Inclusion (DEI) initiatives due to social and political pressure. Now is not the time to retreat - it’s time to evolve. DEI is not synonymous with affirmative action, nor is it a buzzword to be swept under the rug. It’s a strategic tool for preventing harassment and discrimination, creating psychologically safe workplaces, and reducing costly investigations.

Join Catherine Mattice, Founder & CEO of Civility Partners and author of the upcoming book, Navigating a Toxic Workplace For Dummies (Wiley), in unpacking the myths and misinformation driving the “rollback” of DEI, exploring the very real risks of abandoning these programs, and examining how DEI initiatives can minimize behaviors that result in investigations and management of complaints. All of which ultimately drive healthier workplace cultures.

DEI Is Not Dead: Why Pulling Back Is a Risk You Can’t Afford

Kathleen, an Equal Opportunity Coordinator and Investigator for a municipal government in Florida, manages a critical and high-stakes function: investigating all discrimination and harassment complaints from both municipal employees and the public. With a caseload covering approximately 4,000 employees and numerous public interactions, Kathleen faced a challenge common to many public sector offices—manual, paper-based processes.

Learn how her team uses Case IQ to streamline processes, resolve cases faster, and track trends for better prevention.

How a Municipal Government's EEO Office Tackled Their Caseload with Case IQ

Outdated policies can cost organizations in many ways: fines and penalties, security risks, operational inefficiencies, and eroded employee trust. All of these have impact on the bottom-line. 

Keeping company policies current to prevent increased risks doesn’t have to be difficult. But organizations need to have a plan in place. In this webinar, we’ll talk about the steps for maintaining company policies and how they can be seamlessly integrated into your ongoing planning process. 

In this webinar with Sharlyn Lauby, viewers will learn:
-How outdated policies can cost your organization
-A step-by-step process to reviewing and updating internal policies
-Ways to get buy-in from executives for policy changes

5 Steps for Maintaining Relevant (and Compliant) Company Policies

Managing your cases and investigations efficiently is crucial, especially when dealing with large volumes of data as your organization scales. Bulk updates empower users to make changes to multiple cases simultaneously, saving time and reducing manual effort.

Here’s why bulk updates are a game-changer:
-Save Time & Effort: Instead of updating cases - or other record types - one by one, bulk updates allow user to apply updates in bulk. This is a shift from a manual 1 to 1 (1:1) update Model to a 1 to Many (1:M) automated model.
-Ensure Consistency: Standardize case details such as statuses, priorities, or custom fields across multiple cases to maintain accuracy.
-Improve Productivity: Spend less time on repetitive updates and more time on high-value tasks like case analysis and resolution.
-Reduce Errors: Minimize the risk of manual data entry mistakes by updating multiple cases in a controlled, systematic way.
-Enhance Reporting & Compliance: Keep data up to date for more accurate reporting and compliance tracking.

Whether you need to update case statuses, assign cases to different team members, or modify custom fields, bulk updates streamline the process and improve overall efficiency. Join us to learn how Case IQ's new Data Transfer Manager will help you do all that and more.

How Bulk Updates Maximize Your Case Management Efficiency

Fostering an environment where employees feel safe to share ideas, take risks, and voice concerns can drive innovation, adaptability, and long-term success. In this webinar, Debra Sabatini Hennelly, Founder & President of Resiliti, will explore leadership strategies for cultivating trust, open communication, and inclusive decision-making, as well as practical approaches to integrating psychological safety into your organization's culture to navigate uncertainty and sustain high performance. Join us for an insightful discussion on how organizations can enhance resilience by making psychological safety a strategic priority. 

Viewers will gain perspectives on:
-Influencing leaders to take accountability for creating a culture of integrity and candor ("speaking up”)
-Heightening awareness of the multiple benefits of a psychologically safe workplace environment
-Becoming a strategic partner to remove barriers, promote courage and clarity, and drive culture change

How to Improve Your Organization's Resilience by Prioritizing Psychological Safety

Whistleblower “hotlines” that allow for anonymous reporting are increasingly used by organizations as tools to uncover unethical—or even illegal—activities. What are the benefits of offering anonymous reporting? What are the potential pitfalls?  

Join our panel of experts as they discuss the pros and cons of anonymous complaints on your organization’s complaints reporting platform or hotline.

After watching this webinar, you will receive a viewing certificate directly from BrightTalk. To receive continuing education credits, please enter the following information with your professional organization:
-SHRM credit: 1 PDC, Activity ID: 26-5CTPZ, Provider: Ryley Learning LTD., Course name: Managing Anonymous Complaints of Workplace Misconduct
-HRPA credit: 1CPD hour, CPD Number 312900, Provider: Ryley Learning LTD., Activity name: Whistleblower Hotlines: What are the Pros & Cons of Anonymous Reporting For Your Organization?

Whistleblower Hotlines: What are the Pros & Cons of Anonymous Reporting For Your Organization?

Investigating and resolving an allegation correctly (in line with internal policies, external laws, and general ethics) strengthens and protects your organization. A proper, thorough investigation gives management needed information and a factual basis on which to make its decisions. 
 
Investigations are also part of a process that should be reported periodically to your stakeholders. Demonstrating progress, trends, evolution, and emerging issues through aggregate hotline data and investigation results will highlight your contribution to the organization and the ROI your function brings.
 
In this session, Meric Bloch, Principal at Winter Investigations, will explain the various types of case data that you can use in quarterly and periodic reporting.  These reports will help your work to become integrated into the larger organization and show your willingness to collaborate with other teams.

This webinar covers the following key topics:

• Identifying which categories of case data to analyze
• How interpret data trends to give insights and not just observations
• Ways to anticipate possible questions from your readers/stakeholders and have your responses ready
• Describing key investigations to identify significant issues and corresponding corrective steps and recommendations

Showcase Your Value with Case Data: A How-To for Investigators

In January 2025, Case IQ acquired Lextegrity, compliance analytics and automation software company. This acquisition marks a new era in compliance management, delivering a unified, end-to-end solution for organizations to effectively address the growing complexities of fraud, corruption, sanctions, kickbacks, and conflicts of interest.

In this session with Andy Miller, co-founder of Lextegrity and SVP, Analytics & AI at Case IQ, you'll learn about Case IQ's new combined offerings that will help you manage and prevent compliance risk both proactively and after violations occur.

The webinar agenda is as follows:
-About Lextegrity
-Why Case IQ acquired Lextegrity
-Addressing compliance program gaps
-Product overviews
-A customer story
-Audience Q&A

End-to-End Compliance: How to Proactively Reduce Risk with Case IQ and Lextegrity's Combined Solution

Investigative interviewing trends come and go; one recent popular method is “trauma-informed interviewing.” What is this method? How does it help investigators gather information successfully while putting ethics first?  

In this session with Bruce Pitt-Payne, LSM, CPII, LPI (BC), viewers will learn about the concept of trauma-informed interviewing, clarify misconceptions surrounding the method, and receive guidance on how to incorporate its valuable elements into their interviewing toolkits. He will also discuss how this interviewing method promotes an ethical investigative process and overall culture.

After this webinar, viewers will be able to:
-Identify the goals of a trauma-informed interviewing approach
-Use the PEACE interview framework to identify parts of the interview process that are or can be trauma-informed
-Differentiate trauma-informed interviewing from other methods of investigative interviewing
-Identify when it's appropriate to use the trauma-informed interviewing approach
-Incorporate elements of trauma-informed interviewing into their interviewing process

How Trauma-Informed Interviewing Can Help You Conduct More Ethical Investigations

Some new and exciting updates are coming to the Case IQ platform! In this session, you'll learn about the latest features and improvements from Case IQ's Director of Product, as well as see a live  demo of Phase 3 of our AI-powered Summarization Copilot. But it's not just about the features; you'll hear how each addition will make your investigations more efficient and effective so you can conduct your work with confidence.

Case IQ v9.12 Roundup: AI Copilot Updates and More

GE Vernova, the electrical generation equipment and services business spun off from General Electric in April 2024, faced a critical challenge: transitioning from an aging, in-house case management system to a more modern and robust solution. Ryan Dale, Global Deputy Ombuds Leader, and Michelle Ginart, Global Ombuds Leader, led the search for a platform that could better support their integrity and open reporting programs. Their journey culminated in adopting Case IQ, which transformed how they handled reporting, investigations, and analytics. Here's how they now use the platform to promote a speak up culture.

How GE Vernova Improved Its Speak Up Culture with Case IQ

Case IQ recently conducted a benchmarking study to find out how we can improve case management efficiency and effectiveness and advance case management practices for our customers, and to provide benchmark metrics around investigation details such as case volumes, intake channels used, anonymity and substantiation rates, case outcomes, security investigation processes and resourcing, and the use of AI in security investigations.

In this webinar, Jolie Ricco, Product Operations Lead for Case IQ and Josh Stroud, Security Operations Manager for the North Carolina Education Lottery discuss the potential implications of these findings for case management processes, highlight the value of case management software in addressing each one, and explain how these insights can help shape organizational strategies.

This webinar will include:
-Context and methodology of the benchmarking study
-Security investigation findings
-Implications of these findings
-Audience Q&A

Case Management Benchmarking Study: Insights on Security Investigations

Within a specialized UN agency based in Rome, the Office of the Inspector General (OIG) serves as an independent oversight body. The OIG’s dual mandate includes financial audits and administrative investigations. Its primary objectives are to ensure that agency’s resources are used as intended, protected from fraud, and aligned with its mission. The OIG’s Investigation Branch plays a critical role in safeguarding organizational integrity.
As the OIG’s scope and responsibilities grew, so did its challenges. What began as a modest investigative function with a manageable caseload evolved into a robust operation tackling increasingly complex issues.
There were a number of challenges that emerged early on as the investigation team got going. First and foremost, the team faced an exponential growth in caseload. Another challenge that the investigation team faced early on related to the rising complexity of the cases that staff reported. The last challenge that emerged centred around reporting and analytics. The team recognized that a modern case management system was essential to stay ahead of these growing demands.
In this video, viewers will learn how the OIG addressed these challenges using Case IQ's modern case management software and the positive outcomes they've experienced since making the switch.

How a UN OIG Modernized Its Case Management with Case IQ

Investigating a workplace incident or complaint is important to protecting employees and your organization. But if you don't work to prevent retaliation against a reporter, you're allowing another, potentially more damaging, issue to slip by.

In this session, Meric Bloch, Principal at Winter Investigations, explains values, fundamentals, procedural justice, and other standards to ensure that a workplace investigation is conducted ethically.  He'll discuss how an investigator can minimize the risks of a retaliation claim, how to assess a retaliation claim, the relevant areas of inquiry to investigate the claim, and identifying perception of retaliation claims.

This webinar covers the following key topics:
• The components of an ethical investigation
• The elements of procedural justice that exist in an ethical investigation
• The duties of an investigator when conducting an ethical investigation
• The entitlements and responsibilities of both the employee under investigation, as well as the employee who made the complaint regarding actual or suspected misconduct

After watching this session, attendees should be able to understand:
• Ethical components of an investigation
• Elements of procedural justice
• Each of an investigator’s duties when conducting a workplace investigation.
• Entitlements and responsibilities of both the employee under investigation, as well as the employee who made the complaint regarding actual or suspected misconduct

This webinar is episode three of Meric Bloch’s Investigations Best Practices series with Case IQ. Check out the series page to watch the other sessions, too!

Investigations Best Practices Episode 3: The Truth About Retaliation

In today's divided landscape, supporting students' mental well-being and promoting anti-racism and anti-hate on campus is essential. Providing students with a safe, inclusive living and learning environment should be top priorities for colleges and universities. Schools should also establish an easy-to-use reporting hotline and an efficient investigative process for handling harassment and discrimination claims.

In this roundtable, representatives from various universities, as well as Ryley Learning (a DEI training provider) will discuss how higher education institutions can promote diversity, equity, and inclusion on campus, protecting both students and the school.

Discussion topics will include how to: 

-Advance anti-racism and anti-hate on campus
-Protect students' mental health
-Encourage students to speak up about DEI injustices
-Efficiently and effectively investigate incidents
-Prioritize DEI initiatives in 2025

DEI in Higher Education: How to Support Students and Conduct Investigations in 2025

Want to level up your investigation skills this summer? Join us as our friend and case management expert Meric Bloch shares key learnings from his new book In The Arena.

In each installment of this short and snappy 3-part series, Meric will focus on one of the most pressing concerns for each stage of your investigations program.

This episode features :best practices in case Investigation management: how to investigate cases in a consistent, thorough, compliant, and timely manner, that also fits with your organizational values. 

Meric will share top tips and tricks for everything from evidence gathering, interview techniques, record keeping and how new technologies including AI can support a faster, more accurate case process. 

Come benefit from the accumulated knowledge of what Meric has learned as a coach, mentor, teacher, and investigator in his 20-plus years of case work.

BONUS: 10 attendees will be chosen at random to receive a free copy of Meric’s book!

Episode 2 - Answers to your Top Workplace Case Management Challenges

Want to level up your employee relations complaint management and  investigation skills this summer? Join us as our friend and case management expert Meric Bloch shares key learnings from his new book In The Arena.

In each installment of this short and snappy 3-part series, Meric will focus on one of the most pressing concerns for each stage of your investigations program.

This first episode will focus on employee complaints and whistleblowing. Meric will look at best practices for incident intake and triage, including how to efficiently and effectively prioritize incoming reports for investigation, or other resolution based on risk level and case type. 

He'll also touch on the latest learnings around how to build and grow and effective speak up culture, that benefits employees and organizations. 

This series is based on real questions that Meric’s clients and students have asked him in projects and training sessions over the years. If you want the practical perspective of a seasoned practitioner, with no philosophy or theory, this  is for you!

BONUS: 10 attendees will be chosen at random to receive a free copy of Meric’s book!

Episode 1: Answers to your Top Employee Complaint Challenges

Answers to your Top Workplace Investigation Challenges – In the Arena with Meric Bloch

Want to level up your investigation skills this summer? Join us as our friend and case management expert Meric Bloch shares key learnings from his new book In The Arena.

In each installment of this short and snappy 3-part series, Meric will focus on one of the most pressing concerns for each stage of your investigations program. Our final episode focuses on reporting and analytics.

Meric will share how to use historic investigations data to determine policy changes, training updates, and other corrective and preventive measures. He'll talk about being more than just an investigator, and becoming a strategic advisor to leadership.

This series is not what we think you should know. It’s based on real questions that Meric’s attendees have asked him in training sessions. If you want the practical perspective of a seasoned practitioner, with no philosophy or theory, this series is for you!

BONUS: 10 attendees will be chosen at random to receive a free copy of Meric’s

Episode 3 - Your Top Workplace Investigation Challenges - Reporting & Analytics

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Episode 3 - Your Top Workplace Investigation Challenges - Reporting & Analytics

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