Name: How McMaster University Improved Incident Management with Case IQ
Start: 2024-09-10T18:00:00Z
End: 2024-09-10T18:00:52.000Z
Location: BrightTALK
Rating: 4.7

Case IQ offers an end-to-end compliance and case management solution that consolidates compliance monitoring, whistleblower solutions, third-party risk oversight, investigative case management and compliance approval and disclosures workflows.

We have become highly skilled at identifying inappropriate or high-risk persuasion techniques in investigative interviewing, yet we have rarely offered a clear, ethical, evidence-based alternative. This webinar addresses that gap.

Investigative interviewing is often shaped by outdated, confession-driven practices that increase risk, compromise credibility, and increase the likelihood of false confessions. This webinar challenges those approaches and introduces MotiSuasion, an ethical alternative built on rapport, trust, and safety.

MotiSuasion allows interviewees to reveal their own agenda (also known as their information-management strategy according to the Strategic Use of Evidence [SUE] research) and then uses strategic persuasion to elicit reliable detail. Anchored by the PACER mnemonic device (Purpose Question, Account, Challenge, Evidence Presentation, Responsibility Question), this method offers investigators a practical framework for ethically motivating and persuading people to choose to speak in detail. The SUE is more than mere theory and may be easily applied to any science-based interview framework through the MotiSuasion approach.

Through real-world examples and practical strategies, participants will learn to identify poor interviewing culture, avoid high-risk tactics, and apply MotiSuasion and PACER to strengthen credibility and investigative outcomes.

Learning Objectives
• Recognize poor interviewing culture and its risks.
• Avoid high-risk tactics that undermine credibility and reliability.
• Apply MotiSuasion and the PACER Model to ethically motivate, persuade, and structure investigative interviews.

Ethical Persuasion in Investigative Interviews

In this interactive webinar, you will learn how to:
 
-Apply research-based methods to assess witness credibility
-Use scientifically validated interviewing techniques to obtain more information from witnesses
-Utilize the various phases of the "Cognitive Interview”
 
About the Presenter

Michael Johnson is an Executive Advisor to Traliant. A former U.S. Department of Justice attorney, Michael has provided investigations training for dozens of Fortune 500 companies and organizations such as the United Nations, the EEOC, and the World Bank. He is a graduate of Duke University and Harvard Law School.

Investigative Interviewing: What Researchers Have Found Works

Join us for a recap of Case IQ's year of innovation and discover our product focus for 2026. 

Our product leaders will walk you through the key 2025 product milestones, including the debut of Clairia, our integrated AI assistant purpose-built for case management, and our strategic acquisition of compliance software leader Lextegrity. To support your planning for the year ahead, we'll also provide key insights, market trends, and customer feedback from our research reports.

Whether you work on compliance, HR, or other types of investigations, this is your chance to hear directly from Case IQ’s product team about how we’re helping clients manage complex cases with less time and effort. Learn how Case IQ is helping organizations proactively prevent, detect, and remediate risk while increasing efficiency, audit-readiness, and confidence across your compliance program.

Case IQ’s 2025 Year in Review and Future Vision

In 2025, Case IQ conducted a survey of over 1,000 employees around the world to gauge how safe they feel reporting misconduct at work, how much trust they have that they'd be shielded from retaliation, how comfortable they feel about AI whistleblowing tools, and more.

Join Shannon Walker, EVP of Strategy at Case IQ and founder of WhistleBlower Security, Inc., for a discussion about our findings, plus how to use our learnings to create a safer speak up culture in your organization.

This session is presented in partnership between Ethisphere and Case IQ.

Inside Whistleblowing in 2025: How Today’s Employees Feel About AI, Ethics, and Retaliation (Ethsiphere)

Struggling with inefficient approvals and disclosures processes, for things like conflicts of interest and gifts & hospitality? Learn how compliance leaders from Halliburton and Pilgrim’s Pride Corporation reimagined their programs—achieving better visibility, efficiency, and trust. Plus, hear insights from Case IQ’s global compliance survey and what they mean for your compliance program.

Join the panel session presented in partnership between Corporate Compliance Insights (CCI) and Case IQ. This session is moderated by Parth Chanda, EVP of Risk and Compliance Transformation for Case IQ and the founder of Lextegrity.

Transforming Approvals and Disclosures Processes: Real Results from Leading Compliance Teams

Managing investigations can be complex especially when juggling multiple intake streams, bespoke processes, and the need for consistent, data-driven outcomes. In this session, we’ll explore the most common challenges organizations face in managing investigations and how Case IQ’s case management software helps solve them. 

From streamlining case intake to automating workflows and triage, attendees will see how the right tools can bring order and insight to even the most complicated cases. We’ll also highlight the latest innovations, including AI tools, and discuss what’s trending in investigation management today.

Investigations Evolved: How Case IQ Transformed Our Case Management Strategy

Case IQ recently conducted a global survey about what employees really think about their organizations' compliance programs, and the results are revealing. Based on data from 800+ employees across the U.S., Canada, Germany, and France, the survey uncovered critical gaps in training effectiveness, leadership modeling, reporting transparency, and AI adoption in compliance.

Join a panel of compliance experts for an interactive discussion unpacking what the findings of the survey mean for your compliance program. 

We'll explore:
-Why employees still feel uncomfortable reporting misconduct and how to rebuild trust
-What “tone from the middle” means and why it matters more than ever
-How training fatigue is eroding program impact and how to turn it around
-Where compliance teams can capitalize on employee optimism around AI
-Practical steps to make your compliance program more data-driven, employee-centered, and forward-looking

Whether you're leading compliance in a multinational enterprise or building a new program, this session will provide actionable insights into evolving global employee attitudes and offer ideas for responding strategically.

Global Compliance Survey: What Employees Are Really Saying—and What You Should Do About It

Today’s regulatory environment demands more than policy checklists and post-mortem audits—life sciences compliance leaders must be able to detect and mitigate misconduct in real time. In this session, we’ll explore how Case IQ’s Compliance Monitoring solution is redefining compliance effectiveness for modern life sciences organizations.

This session is designed for compliance and risk leaders who want to move beyond reactive models and empower their teams with continuous, AI-driven monitoring across 100% of enterprise transactions. We’ll examine why traditional controls—like training, policies, and sample-based auditing—are no longer sufficient under evolving DOJ and global enforcement expectations, and how compliance officers can meet the moment with scalable, sustainable monitoring programs.

Attendees will learn how to:
-Replace lagging indicators with real-time continuous detection of high risk transactions
-Leverage AI for risk scoring, anomaly detection, and OCR and alcohol detection
-Equip their business partners with contextualized risk data—shifting compliance from a bottleneck to a business enabler
-Build a data-driven program that is audit-ready, adaptable, and aligned with global regulatory standards

Whether you're building your first data-driven compliance initiative or scaling one globally, this session will show how teams are transforming from reactive to proactive—with measurable impact.

Real-Time Detection & Mitigation: Compliance Monitoring and the Use of AI in Life Sciences

We’re excited to introduce Clairia, your new AI assistant designed to bring clarity to investigations, streamline case management, and improve efficiency. In this product webinar, you’ll learn what Clairia is and how it supports your case management process. You’ll also see practical use cases in action, from referencing documents to determine if a case has been substantiated, to analyzing interview notes and receiving relevant suggestions on next steps, and more.

From Case Complexity to Clarity: Meet Clairia, Your AI Assistant from Case IQ

Introducing Clairia, Case IQ’s new AI assistant designed to bring clarity, efficiency, and simplicity to case management. Built with the EU AI Act in mind, you will see how Clairia can help you at every step of your investigation by delivering relevant and context-aware insights, from analyzing case details to ensure no critical details are missed, suggesting the next steps on how to proceed based on your internal policies and procedures, and more. You’ll also get an exclusive look at Case IQ's AI vision centred on trust, compliance, and responsible innovation, presented by our Chief Product Officer, Matt Kuo.

How European Organizations Can Go From Case Complexity to Clarity: Meet Clairia, Your AI Assistant from Case IQ

Join Case IQ for a dynamic, real-world session exploring how life sciences companies can modernize two of their most critical and complex compliance workflows: needs assessments and external funding approvals (EXF). This webinar features a case study from Cordis, a global healthcare company, and unpacks their transformation journey from legacy systems to a decentralized, user-friendly compliance solution.

Attendees will learn how to treat needs assessments as a first line of defense against high-risk HCP/HCO engagements and how to embed audit-ready documentation and intelligent review logic into their processes. We'll also explore user experience insights, and practical takeaways on driving cross-functional collaboration, integrating FMV and screening, and adapting workflows to international markets. 

Whether you're struggling with legacy inefficiencies or planning for scalable compliance infrastructure, this session will equip you with the tools and vision to modernize your approach.

Modernizing Compliance Needs Assessment & External Funding Approval Workflows in Life Sciences

Today, HR has become the place where everyone wants to complain - and they do so frequently. This is a problem on so many levels; however, the biggest problem is that most HR professionals have not had the proper training in how to conduct investigations. So, when an employee calls HR to complain - what are you supposed to do?

The "fly by the seat of one's pants" approach of just grabbing a notepad and then calling one witness after the other is most definitely not the best process. When the HR professional lacks knowledge in handling complaints and conducting investigations, the employer is at much greater risk for violating federal, state, and even local laws.

Also, there can even be personal liability for the HR investigator for failing to do a proper investigation! The way to minimize those risks, and the costs associated with mishandling an employee's allegations, is in having a basic understanding of what an investigation is - and how to conduct one. This is a must-attend webinar for professionals tasked with handling employee issues!

Learning objectives:
• Identify when it is necessary to launch an investigation vs. handle issues more informally
• Examine how to ask questions and determine the seriousness in employee complaints to identify if an investigation is necessary 
• Identify how to obtain and document a statement of complaint
• Recognize the legal obligations that require employers to conduct internal investigations
• Identify why documentary and physical evidence is critical
• Evaluate some very basic principles in preparing for witness interviews
• Analyze physical, digital, documentary, and testimonial evidence to identify policies and/or laws that have been violated
• Examine a simple format for documenting investigative findings
• Review best practices in handling disciplinary action and terminations to avoid stepping on legal land mines

How to Conduct Employee Relations Investigations: A “Crash Course”

Case IQ recently conducted a survey of over 1,000 employees across five countries regarding how comfortable employees feel reporting misconduct, their confidence in organizational protection against retaliation, and the perceived effectiveness of whistleblowing programs. Additionally, the study explored the role of organizational culture and leadership in fostering ethical behavior, and evaluated attitudes toward the use of AI-driven whistleblowing tools.

In this webinar, our distinguished panel of leaders in the ethics and speak up spaces will discuss the findings of this survey and what they mean for your organization's whistleblowing program. They will also offer actionable insights for improving your culture of speak up and ethics to help you protect employees and reduce risk.

Panel: Shannon Walker, Founder of WhistleBlower Security and EVP of Strategy for Case IQ; Debra Sabatini Hennelly, Founder and President of Resiliti; Sherron Watkins, "The Enron Whistleblower" and advocate workplace for ethics and compliance

*Note: We may not run for the whole 90 minutes, but wanted to leave plenty of time for questions and discussion!

New Global Whistleblowing Research: What Employees Really Think About AI, Ethics & Retaliation

Our case management solution is getting a major upgrade thanks to AI, and you're invited to see it in action. In this product-focused webinar, you will get a first-hand glimpse of how we're expanding our AI vision to enable investigation teams across Europe to handle cases with greater efficiency and impact to solve real-world case management use cases.  
 
Our AI solutions complement and streamline your work by automating the tasks that slow down your best work - because every second counts within every investigation. This session will show you what's possible. You’ll learn how our AI vision supports your specific use cases throughout every stage of your investigation, such as meeting requirements like the EU Whistleblower Directive and more.

AI and the Next Era of Case Management for Europe

Companies have seen significant changes to the U.S. white collar compliance and enforcement landscape in 2025—from executive orders, to changes in enforcement personnel, to updated enforcement and compliance guidance and policies coming out of the Department of Justice. This session with Erin Brown Jones, Partner at Latham & Watkins and Michael Koenig, Chief Ethics and Compliance Officer for JBS Foods will provide a high-level overview of these significant developments, and then explore what it means for compliance and legal teams in practice:  where to prioritize compliance efforts; how to stay up to date in a rapidly evolving environment; how this impacts our thinking around enforcement risks outside of the United States; how to manage investigations in light of the new enforcement framework; and how the updates may impact strategy vis à vis regulators. Leave with your own priorities and practical insights.

Where to Start: In-House & Outside Counsel Priorities & Strategies in the New U.S. Compliance & Enforcement Environment

AI at Case IQ is getting a major upgrade, and you're invited to see it in action. In this product-focused webinar, you will get a first-hand glimpse of how we're expanding our AI vision to enable teams to handle cases with greater efficiency and impact to solve real-world case management use cases. Our AI solutions complement and streamline your work by automating the tasks that slow down your best work - because every second counts within every investigation. Whether you're already using our AI solutions or just curious about what's next, this session will show you what's possible.

The Future of AI at Case IQ

Watch the video to learn how the team at Life Without Barriers uses Case IQ to better manage incidents and complaints, improve documentation, keep up with changing regulatory requirements, and protect both their employees and the people they serve.

How Life Without Barriers Manages Complaints and Compliance with Case IQ

Many organizations are pulling back on their Diversity, Equity, and Inclusion (DEI) initiatives due to social and political pressure. Now is not the time to retreat - it’s time to evolve. DEI is not synonymous with affirmative action, nor is it a buzzword to be swept under the rug. It’s a strategic tool for preventing harassment and discrimination, creating psychologically safe workplaces, and reducing costly investigations.

Join Catherine Mattice, Founder & CEO of Civility Partners and author of the upcoming book, Navigating a Toxic Workplace For Dummies (Wiley), in unpacking the myths and misinformation driving the “rollback” of DEI, exploring the very real risks of abandoning these programs, and examining how DEI initiatives can minimize behaviors that result in investigations and management of complaints. All of which ultimately drive healthier workplace cultures.

DEI Is Not Dead: Why Pulling Back Is a Risk You Can’t Afford

Join us as we talk with leaders in the Equity & Inclusion Office at one of Canada's largest universities, as they share the journey they went on to build a better approach to incident reporting, resolution, and analytics. Learn how McMaster University's Patricia Suleiman and Lenore Lukasik-Foss were able to rally internal support to implement an enterprise-grade case management system, how they made their selection, what was involved in setting it up, and the outcomes they are now seeing as a result.

Speakers:
Patricia Suleiman (she/her)
Senior Director, Human Rights & Accessibility
Equity & Inclusion Office
McMaster University

Lenore Lukasik-Foss (she/her)
Director, Sexual Violence Prevention and Response Office
Equity & Inclusion Office
McMaster University

How McMaster University Improved Incident Management with Case IQ

Human Resources

HR Technology

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Investigations

Incident Management

Ethics

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How McMaster University Improved Incident Management with Case IQ

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