IBM’s Content Renaissance Transforming the Content Supply Chain w/ Generative AI

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Presented by

Nick Harper, Saralyssa Gonzalez, Thomas Boos

About this talk

B2B buyers now expect tailored, personalized content catering to their specific roles, industries, and requirements at every phase of the purchasing journey. Similar to many organizations, IBM determined that meeting these expectations stretched beyond its conventional content creation and distribution methods. Consequently, the company embarked on a journey to revamp its content supply chain and establish a solid foundation to harness the power of generative AI. Learn firsthand from the IBM marketing team as they share their transformation journey and strategy to pressure-test and incorporate generative AI into the content supply chain. Watch this webinar to gain insights into: • Benefits of a streamlined content supply chain with generative AI, integrations, and automation • Strategic approaches the marketing team at IBM put into place for their content supply chain • Practical approaches to pilot generative AI use cases and prepare for widespread adoption
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It’s through exceptional customer experience management that businesses meet increasing customer expectations, do more with less, and build enduring trust and loyalty—all while driving profitability. However, scaling content and customer personalization to boost engagement and conversion is a challenging task—especially so when balancing the needs and experience of your internal employees, too. Watch our webinars to learn more about how to achieve customer and digital experience-led growth.