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Marketing Metrics of the Future

Presented by

Sheryl Kingstone, VP, Customer Experience and Commerce, 451 Research & Jill Steinhour, Director, Industry Strategy, Adobe

About this talk

With advances in data collection, assembly, management, and analytics, marketers can now access entirely new datasets that unlock new insights and ways to measure their business. Going beyond traditional B2B metrics, leaders are now adopting predictive and prescriptive metrics to power continuous marketing improvements and gain insights into future trends. This shift is allowing businesses to enhance the total experience for customers, employees, and partners. Join Adobe and 451 Research for an in-depth review of this research that provides new insights into how leaders are pursuing marketing metrics in a data-driven world. Watch this webinar to learn: • New valuable metrics that leaders are adopting • The impact of using real-time data and technologies to improve the overall customer experience • A digital maturity model for benchmarking the digitally driven versus digitally delayed organizations Presenters: •Sheryl Kingstone, VP, Customer Experience and Commerce, 451 Research •Jill Steinhour, Director, Industry Strategy, Adobe
Adobe Digital Experiences

Adobe Digital Experiences

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Growth comes from experiences
It’s through exceptional customer experience management that businesses meet increasing customer expectations, do more with less, and build enduring trust and loyalty—all while driving profitability. However, scaling content and customer personalization to boost engagement and conversion is a challenging task—especially so when balancing the needs and experience of your internal employees, too. Watch our webinars to learn more about how to achieve customer and digital experience-led growth.
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