Generative AI for Thriving in a Tight Economy: Insights from Chegg & Gap

Presented by

Brian McGuiness, Chegg Daniel Heras, Gap Muddu Sudhakar, Aisera Murali Nemani, Aisera Will McKeon White, Forrester

About this talk

Caught between cost-cutting and business innovation? Technology leaders are turning to generative AI and automation to thrive in a tight economy and to support digital business models. Join us for an exciting and informative discussion as we explore the key problems faced by business leaders prior to implementing a generative AI technology platform and the outcomes they aimed to achieve. Our expert panel will share insights into their experiences and strategies for successfully implementing AI technology to improve operational margins, enhance ESAT and boost CSAT. We'll delve into the challenges of ensuring trust and security, maintaining compliance and data integrity, and overcoming the unique challenge of AI hallucination.

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